Riley Sinclaire | Page 3

Never on same page when call then go in person. Was told to put new tires on work van and only put two new tires on back and left bald ones on front Was told to put new tires on work van and only put two new tires on back and left bald ones on front More

by Cneff Verified Customer Verified Customer

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I don't have any comply for the service, my two stars is because the waiting time. It cant be more than 45minutes, in the worst case, for basic service, The last Saturday I arrived at 8:15am 15 min. before because the waiting time. It cant be more than 45minutes, in the worst case, for basic service, The last Saturday I arrived at 8:15am 15 min. before my appointment, and get my car back at 12:10am, REALLY?!! if is through schedule and you don't have enough technicians working on Saturday then, just offer the service according of the service people you have working, I waste my time waiting for more than 2 hrs, and the guy in front service, gently, was saying in 30min, in 45 min, sorry for the delay, en 20min. and I wasn't the only customers in the waiting room with the same issue.... You need to care of this. More

by SANCHEZ.PAOLA Verified Customer Verified Customer

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Can there be a negative star? Appointment was made 5/21 for 5/28 service at 7:00 am. I was told this was a same day service appointment. Vehicle was dropped off the night befor Appointment was made 5/21 for 5/28 service at 7:00 am. I was told this was a same day service appointment. Vehicle was dropped off the night before so was ready for the appointment. I did not receive ANY calls during the day. At 11:45 I called for an update and was told they would check in and call me back. 1.5 hours later I had not heard back so I called again. Was told the vehicle was in the shop, had been there since mid morning and would call back later in the afternoon with an update. At 5:00 I still had not heard and called for an update. After being on hold for 15 minutes I was told the vehicle was still not done and they would call back with an estimate of how long until it was ready. At 6:00 I went to the shop and was told they couldn’t find any information on the vehicle. After TWENTY minutes it was determined there were parts missing and the service had not been completed. Nothing. 4 scheduled items, nothing done after I had been told it was being worked on since “mid morning”. Things happen I get it but there was NO communication through the day. Even when I called there was never a true update or indication this was not going to be done same day. I’m still curious if I hadn’t called or showed up how long it would have taken for them to call me about my vehicle. Wasted an entire day for nothing to be done. Take away here I was lied to all day and had no communication regarding my vehicle. Will never go back. Also I wish this was a one of occasion, but last week when the vehicle was there the first time it was a similar experience. I had no communication either during that visit. I figured that was a one off bad day and decided to go back but clearly that was my biggest mistake was deciding to go back today. More

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Service is terrible and sale people are smart xxxxxxxx,will not buy another car from them xxxxxxxx,will not buy another car from them More

by cbilllinda Verified Customer Verified Customer

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Very happy with purchase. Great service. Price was right on. I would return to the dealership. Great service. Price was right on. I would return to the dealership. More

by RKSPEED Verified Customer Verified Customer

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Never buy a car from Bomnin! In 2021 we bought a 2016 Buick Encore. Beforehand we looked at the car history and saw a history of A/C issues. When we went to look at the car we as In 2021 we bought a 2016 Buick Encore. Beforehand we looked at the car history and saw a history of A/C issues. When we went to look at the car we asked about it. We were assured the entire cat was checked out and the A/C was fine. It wasn't. The refrigerant leaked from the start and within the year we ended up replacing a cracked condenser for ~$1100. Now we have a battery that is failing and still under the warranty period, they refuse to warranty the battery because we didn't buy the battery separately. Lying salesmen, warranty refusal, and a manager that doesn't give a xxxx about clients. GO ELSEWHERE! More

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Aladdin was great to work with and the finance team was as well great experience as well great experience More

by KB21395 Verified Customer Verified Customer

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I went for a car that I was willing to buy, since it had a good price and seemed like a good deal to me, and when I arrived the price they let me buy it for was absurd. I ended up buying a car I didn't want a good price and seemed like a good deal to me, and when I arrived the price they let me buy it for was absurd. I ended up buying a car I didn't want simply to avoid wasting the trip since we drove for an hour. More

by joha Verified Customer Verified Customer

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I have attempted to contact this dealership multiple times and ask for the Sales Manager each time. I am told the manager is not available and I receive a call back from the salesman, Aladdin. I express times and ask for the Sales Manager each time. I am told the manager is not available and I receive a call back from the salesman, Aladdin. I expressed my concerns with Aladdin the vehicle issues during the buying process. I was told that I would receive a 4,000 mile / 4 month warranty. I also purchased the $7,500 extended warranty. I have yet to receive any information regarding the warranty I purchased nor the 4k/4 month warranty. I was also never contacted after my purchase to check in on the vehicles performance. I am having transmission in addition to technology issues. AVOID BOMNIN CHEVROLET MANASSAS! More

by BOMNIN = NIGHTMARE Verified Customer Verified Customer

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worst oil change in my life took from 3pm until next day. they never called me about my car taking so long went after hours of course no body help me. called next day the guy working there told me I am the o they never called me about my car taking so long went after hours of course no body help me. called next day the guy working there told me I am the only one here with 3 people line and pretty much told can’t help me I was like what ?!!. Round 2 worst customer service the guy told we are not going to charge me any extra because of the time but they did. I asked why he said i have to pay the tech hours, you told me it was not going to charge me left the building so mad . More

by RAFANESSA17 Verified Customer Verified Customer

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