Rita Alcaraz | Page 2

At the dealership I have a great customer service experience. The team from those greeting me when I arrived to Shelby who followed up my recall service from beginning to finish were professional and experience. The team from those greeting me when I arrived to Shelby who followed up my recall service from beginning to finish were professional and helpful. More

by DZOU3 Verified Customer Verified Customer

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Everyone was courteous, friendly and very efficient. Quick service and smooth buying process. Negotiable. Prices were great. Service appointment was made quick, in and out. It was truly a pleasure to sh Quick service and smooth buying process. Negotiable. Prices were great. Service appointment was made quick, in and out. It was truly a pleasure to shop here. More

by sserrano0117 Verified Customer Verified Customer

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Terrible service "After" I bought the car. Dealer failed me at every level. Customer service was horrible would never buy here again. Dealer failed me at every level. Customer service was horrible would never buy here again. More

by semerson91 Verified Customer Verified Customer

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Yoannel was great. He gave me necessary information to help with my car shopping experience He gave me necessary information to help with my car shopping experience More

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This dealership kept our vehicle for a full 3 weeks and did not repair the issue. They only did a tire rotation and replaced a regular battery under the hood of our KIA EV6 Wind, which had a far more serio did not repair the issue. They only did a tire rotation and replaced a regular battery under the hood of our KIA EV6 Wind, which had a far more serious issue with the main EV battery failing. The vehicle has had an issue for nearly a year of not getting the total of over 300 miles on a full charge. When I purchased the vehicle, the selling dealership showed me the specifications of getting up to 330 miles on a full charge. For the first 6 months, it did get between 325 and 330 miles on a 100% charge. After the first 6 months, the total miles starting declining drastically until it was only getting 215 to 227 miles on a full charge, and it was less than 2 years old with only about 12,000 miles on the vehicle when the issue started. I had taken the vehicle to two (2) other KIA dealerships that also did absolutely nothing but keep our vehicle for weeks. All of this was explained to the service advisor up front. He promised me that they would replace the main battery and agreed that the condition and issue happening was not normal or acceptable. Then, after 3 weeks, they did nothing but give excuses as to why they would not replace the main battery, all of which is under full warranty and under $3,500 of extended warranties that I purchased. I asked to speak to the General Manager. They put me on hold for about 30 minutes, and then come back with, "He is not available and will have to call you back." The GM and no other senior manager ever called me back, and I had to call 3 more times before I could get anyone. The Service Manager finally call me back 3 days later and started questioning me like I was stupid and knew nothing about my vehicle. He did nothing as well but waste my time. In response to another complaint, the dealership asked for me to call them "to talk about it". I am finished waiting on hold for hours and talking. If they really wanted to do the right thing, they would be calling me and solving the issue by honoring warranties that I have already paid. They have my phone number. If they do not want to do the right thing like any decent, professional business organization, then they can waste their time and money talking to state and federal investigators, my attorneys, and a federal judge in court. Therefore, legal action may soon be pending, and I am in process of filing several complaints with federal and state agencies for deceptive practices, fraud, and financial crimes. I am finished talking. It is time for action. They will get what they deserve. More

by Cal Pay7 Verified Customer Verified Customer

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Me arrepiento mucho de haber comprado un vehículo en kia East. Me vendieron un vehículo dañado y lamentablemente he perdido mucho tiempo y dinero en más de 6 ocasiones que he tenido que llevar el vehículo a East. Me vendieron un vehículo dañado y lamentablemente he perdido mucho tiempo y dinero en más de 6 ocasiones que he tenido que llevar el vehículo al servicio. Lo único bueno fue la persona que me atendió, el Sr Joshua Fernández es una persona muy profesional, atento y hizo todo lo que estuvo en sus mano para poder ayudarme y representar a la empresa para la cual trabaja con altura. No recomendaría a nadie para que compre un vehículo en kia East. More

by jgp7373 Verified Customer Verified Customer

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As always Carlos overseees my repairs that is needed. Every area in the store from service repair, sales personnel and cashiers are also helpful and nice. I moved up to Ormond beach the Kia store here no Every area in the store from service repair, sales personnel and cashiers are also helpful and nice. I moved up to Ormond beach the Kia store here no one wants to use the them. Not buying a car they won’t even answer questions. So I drive down to Orlando to get my car serviced from Kia East. More

by 10297ROSE Verified Customer Verified Customer

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Can’t complain, everything was excellent, great service and great customer service: I totally recommend it. and great customer service: I totally recommend it. More

by Oriana Godoy Verified Customer Verified Customer

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The whole process was smooth from the quote to signing. Everyone was pleasant and helpful. Greg Williams was awesome and I will definitely be back for next Kia. Everyone was pleasant and helpful. Greg Williams was awesome and I will definitely be back for next Kia. More

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Good service take care faster rapid 💯 and effective to the customer service take care faster and the customer service take care faster and More

by BLENDARTURNO Verified Customer Verified Customer

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