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River Hopkins

Overview Reviews (552) Inventory (187)

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River Hopkins

Service Advisor

Subaru of Columbia

1200 Interstate 70 Dr SW
Columbia, MO 65203

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4.9

552 Reviews

Overview Reviews (552) Inventory (187)

4.9

552 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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552 Reviews of River Hopkins

February 24, 2026

Dealership Rating

Employee Rating

Very friendly, and was able to describe the immediate concerns related to the car. He was also very efficient in what he did to ensure that the car was safe to drive. concerns related to the car. He was also very efficient in what he did to ensure that the car was safe to drive. More

by JUDEMS02

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: River Hopkins

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Feb 24, 2026 -

Subaru of Columbia responded

We appreciate your five star review. We’re glad River addressed your Subaru Forester’s concerns efficiently and confirmed it was safe to drive. Thank you for choosing our service team.

February 23, 2026

Dealership Rating

Employee Rating

Very professional, got it right the first visit. Kind, compassionate and kept me informed throughout the process. Kind, compassionate and kept me informed throughout the process. More

by RICHARD13NIXON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Richard Nixon, Meredith Kay

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Feb 23, 2026 -

Subaru of Columbia responded

Richard will be pleased to hear your kind feedback. We’re glad we resolved your Toyota Corolla on the first visit and kept you informed throughout. If you need anything else, Meredith or River would be happy to help.

February 22, 2026

Dealership Rating

Employee Rating

River went above and beyond to make sure everything went well and provided so much consideration in explaining everything. well and provided so much consideration in explaining everything. More

by mandy_eck

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: River Hopkins

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Feb 22, 2026 -

Subaru of Columbia responded

It’s wonderful to hear that River took the time to ensure your Subaru Outback service went smoothly and explained every detail. Thank you for rating us five stars. We look forward to assisting you with future service needs.

February 22, 2026

Dealership Rating

Employee Rating

Very good, as is typical. Nice lounge area while waiting, with coffee and snacks. I like the tracker of the vehicle status. Nice lounge area while waiting, with coffee and snacks. I like the tracker of the vehicle status. More

by Colter0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: River Hopkins

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Feb 22, 2026 -

Subaru of Columbia responded

We’re delighted you enjoyed the lounge area with coffee and snacks and found our vehicle status tracker helpful. Thank you for bringing your Subaru Outback in for service. River and our team appreciate your feedback.

February 22, 2026

Dealership Rating

Employee Rating

They get me right in, done in a very timely manner, everyone is very helpful, courteous, and very nice! everyone is very helpful, courteous, and very nice! More

by rondowi06

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: River Hopkins

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Feb 22, 2026 -

Subaru of Columbia responded

Thank you for sharing your five-star experience. We’re glad our team provided timely and courteous service for your Subaru. We’ll pass along your kind words to River and the rest of the team.

February 22, 2026

Dealership Rating

Employee Rating

I needed to get a ride home during the time our car was serviced and then to be picked up and taken back to the service center to pick up our car. The driver was very friendly & professional. This is a ve serviced and then to be picked up and taken back to the service center to pick up our car. The driver was very friendly & professional. This is a very good service. More

by MBYOUNGPERRY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 22, 2026 -

Subaru of Columbia responded

We’re glad our courtesy shuttle made your Subaru Outback service more convenient. River and the team appreciate your kind words about the friendly, professional driver. Thank you for your review and we look forward to assisting you again.

February 19, 2026

Dealership Rating

Employee Rating

The best dealership in the Midwest I wouldn't shop anywhere else. The entire organization is professional yet personable. anywhere else. The entire organization is professional yet personable. More

by CLFULKERSON

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: River Hopkins

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Feb 19, 2026 -

Subaru of Columbia responded

It’s great to learn you consider us the best dealership in the Midwest. Knowing that our team provided both professional and personable service for your Subaru Outback means a lot. River and the crew look forward to helping you again soon.

February 19, 2026

Dealership Rating

Employee Rating

Had a really good experience thanks to the great staff at the dealership Good people the dealership Good people More

by GINA.GERVINO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: River Hopkins

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Feb 19, 2026 -

Subaru of Columbia responded

It’s great to hear the team made your Subaru Ascent service experience a smooth one. We look forward to helping you again on your next visit.

February 19, 2026

Dealership Rating

Employee Rating

I really enjoy the people who work there. They are kind and professional. Always happy to help you. They are kind and professional. Always happy to help you. More

by GINA.GERVINO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: River Hopkins

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Feb 19, 2026 -

Subaru of Columbia responded

It’s great to hear our team’s friendly, professional support stood out for you. River and our staff are always happy to assist with your Subaru Ascent. Thank you for the five-star rating.

February 16, 2026

Dealership Rating

Employee Rating

Good service. ???? Friendly service man, paid attention to what I said. Had a good day and looked at new cars. Mine is paid off and runs Great so I will be glad to ???? Friendly service man, paid attention to what I said. Had a good day and looked at new cars. Mine is paid off and runs Great so I will be glad to stick with my Forrester. More

by WOODSCAROL27

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: River Hopkins

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Feb 16, 2026 -

Subaru of Columbia responded

Thank you, Carol, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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