Rob Chandler
Rob Chandler at Colonial Ford of Marlboro

Rob Chandler | Page 15

Service Manager

Colonial Ford of Marlboro

428 Maple St
Marlboro, MA 01752

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4.7
260 Reviews

Dealership Experience

7 yrs, 4 mos

4.7

260 Reviews

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260 Reviews of Rob Chandler

September 25, 2023

Dealership Rating
Employee Rating

I came in as a walk-in customer with an engine light. They asked if they could see me at last minute with an engine light on very pleased. They asked for my keys, and they told me to take care of it with More

by LUKEWADE71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Lewis

Sep 27, 2023

Colonial Ford of Marlboro responded

so good to hear we are glad we were able to help you.

September 14, 2023

Dealership Rating
Employee Rating

It was an oil change. Great review. If you want me to leave fill out a survey don’t make me leave a review More

by Boughtacaryes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Kallenberg, Suzanne Vantre

September 08, 2023

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Employee Rating

I’m very happy and pleased with his dealership. They always take me and I always get the work done on time More

by LUKEWADE71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Suzanne Vantre , Jennifer Lewis

Sep 09, 2023

Colonial Ford of Marlboro responded

Thank you so much we appreciate your business

August 24, 2023

Dealership Rating
Employee Rating

Excellent service by both Bob and Jennifer. Would definitely recommend to others, and will use Colonial Ford for my next car purchase. More

by OOCHINA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Lewis

Aug 24, 2023

Colonial Ford of Marlboro responded

Thank you for your business! We look forward to seeing you again in the future!

August 24, 2023

Dealership Rating
Employee Rating

Great service! My routine service (oil and tires) plus A/C recharge plus camera recall reprogramming was handled in a timely and professional manner. More

by je.mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Kallenberg, Suzanne Vantre , Jennifer Lewis

Aug 24, 2023

Colonial Ford of Marlboro responded

Thank you for bringing it in! We appreciate your business!

August 22, 2023

Dealership Rating
Employee Rating

I thought I had a bigger problem than I ended up having. So that's good. More

by S.R.NELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Suzanne Vantre

Aug 24, 2023

Colonial Ford of Marlboro responded

Thank you for stopping in!

August 22, 2023

Dealership Rating
Employee Rating

I came to them for 4 issues with my car. 2 of them they fixed. My drivers seat (which first, they ordered the wrong side and then after that, they needed another part for it, so, I had a r More

by DELTORODESIGNS
Recommend Dealer
Yes

Other Employees Tagged: Phil Kallenberg, Suzanne Vantre , Jennifer Lewis

August 19, 2023

Dealership Rating
Employee Rating

Always great service. Very accommodating. Nice waiting room. Would definitely recommend this service department to anyone. More

by MYKER04
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Grout, Phil Kallenberg, Suzanne Vantre , Ryan Ackerman, Jennifer Lewis

Aug 24, 2023

Colonial Ford of Marlboro responded

Thank you for the kind words and your business!

August 16, 2023

Dealership Rating
Employee Rating

Absolutely the worst customer service out of any dealership I have ever been to. Their service technicians are incompetent and should really think about their future in the industry they are in. More

by ledwell0823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Ackerman, Moises Lima

Aug 17, 2023

Colonial Ford of Marlboro responded

over the past 5 years we have had over 1750 customer reviews with 96.7% being positive in nature, unfortunately we cant please everyone. As for this customers poor review, we did do all safety related repairs, including new tires, balance and rotation, and front and rear brakes, 4wheel alignment all at no charge. I'm not sure what more we could have done, we cant make a 10 year old truck brand new.

Aug 19, 2023

Colonial Ford of Marlboro responded

our inspections are monitored by the state and cameras are on at all times, all tires were above 6/32 tread level or would have been replaced, one tire had dry rot which could have caused vibration and we replace that and the other side. Yes both should have been done at the same time and my tech was made aware that in the future to replace 2 or all 4 on all vehicles so as not to cause uneven wear on front or rear. If you were unhappy with the alignment that was done I'd be happy to reimburse you for what you paid elsewhere. again feel free to call me at 774-843-2339, I don't want any dissatisfied customers and i will do my best to satisfy you in reason.

Aug 18, 2023

ledwell0823 responded

New tires? Two new tires the other two still won’t pass inspection but inspection was done in house so they got away with it. Truck was brought in three times and all that was ever done was balancing of tires. ALL three times just pushed away saying oh ya we balanced them after the third time truck was checked and tires were not balanced because they had to do it at the other mechanic. Was never asked to make brand new but safe to drive on the road is totally different. And no alignment was ever done again that was just completed by another mechanic

August 11, 2023

Dealership Rating
Employee Rating

Everything was great. Staff was pleasant professional. Enjoy your free coffee in the lounge. In Wi-Fi. More

by leftside117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Kallenberg, Suzanne Vantre , Jennifer Lewis

Aug 12, 2023

Colonial Ford of Marlboro responded

great to hear Thank you

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