Rob Hutt | Page 47

The first contact was a little shaky but the professionalism and friendliness more that made up for it. I will definitely return. Some of the reasons my experience was a pleasant experience are professionalism and friendliness more that made up for it. I will definitely return. Some of the reasons my experience was a pleasant experience are 1.) Even though we started out shaky on the customer service, every effort was made to accomodate me and my needs. 2.) In over 35 years of buying cars, I've never had a dealer have someone take the time to make sure I understood the operations of the car upon purchase. 3.) The Sales associate was knowledgable and friendly and didn't try any of the shady games I've encountered at some other dealers. 4. Even though there was short supply of Prius's available, I didn't feel pressured by the sales associate. 5.) Once I decided on the vehicle I wanted, everyone made an effort to make the purchase as easy and pleasant as possible. 6.) Everyone I encountered seemed to be open and truly wanted to help, even the finance man (Jeff) More

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I was very impressed from the moment we stepped into the showroom. AJ Shindler greeted us right away. He was very attentive and knowledgeable. He listened to our needs and actually, the very first vehicle t showroom. AJ Shindler greeted us right away. He was very attentive and knowledgeable. He listened to our needs and actually, the very first vehicle that he showed us, we did actually purchase. We also worked with Rob Hutt. There again, very attentive & knowledgeable. Answered all our questions & concerns in a friendly, professional manner. He was very patient with our questions regarding the vehicle and financing. We next spoke with Greg Mohrman in the finance department. Greg was, again, very helpful in answering our questions and concerns. Professional yet very friendly service. And finally, JD Kent III, went over the entire vehicle with us. He explained all the bells & whistles in an easy to understand manner. Again, very friendly & professional. I appreciate the great service as it is not always the case at many other dealerships. We felt our business was appreciated and would reccomend the Toyota - Des Moines to others. More

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Clearly your employees go out of their way to make the customer experience excellent. I own a business and really admired the way they work together as a team and focus on the client and their satisfactio customer experience excellent. I own a business and really admired the way they work together as a team and focus on the client and their satisfaction. I liked Rob so much that even looked past the whole Rocky Top nonsense. You guys are awesome and the product is amazing. Our family owns three Camry's now and I've owned three other Toyota/Lexus products before this. Thanks for everything. More

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The employee had helped us explaining about the feature of the car and the price. And we got a chance to test drive and study the car. All the paper work was done quick and in easy way. We also got all the of the car and the price. And we got a chance to test drive and study the car. All the paper work was done quick and in easy way. We also got all the answer of our question about the paper work and the car. More

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Our experience at Toyota of Des Moines far exceeded any customer service I have ever experienced. Rob was very friendly and efficient with our paperwork and explained everything completely. When we retur customer service I have ever experienced. Rob was very friendly and efficient with our paperwork and explained everything completely. When we returned to pick up our new Tacoma, everyone was very excited about our purchase (of course because it was a sale) but that is not the way if felt or came across. The "red carpet" service we recieved with our truck in the bay was impressive and the speed in which the crew did our Auto Armor was also very impressive. The team there is extremely cohesive and thorough! We LOVE our new Tacoma! Thank you very much for a flawless purchase! Lenny Houts Paul Golly More

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