Rob Jensen | Page 9

They don’t rotate tires properly they didn’t wash the vehicle thank God this is our last oil change in our coupon book worst dealership I’ve ever dealt with in my life they broke our inner door panel vehicle thank God this is our last oil change in our coupon book worst dealership I’ve ever dealt with in my life they broke our inner door panel when they prepped the vehicle at time of purchased and said they didn’t do it we must have did it. Really they said that. Still doesn’t have all the screws in front door panel now with 96,000 miles Worst dealership I have ever dealt with I purchase a new vehicle every year, one year for my wife next for me and they will never sell us another vehicle again they can pound sand will never buy another car or truck from them. Recommendation never buy from this dealership Russ Darrow in Madison Wisconsin More

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Great Service On Jeep Grand Cherokee My experience has been with the service department servicing my 2014 Jeep Grand Cherokee. When I have needed service they were very prompt in providin My experience has been with the service department servicing my 2014 Jeep Grand Cherokee. When I have needed service they were very prompt in providing maintenance and repairs. I have not had any issues with any repairs made. The problem was always solved. My service agent has generally been Chris Ziegler and he has bent over backwards to be helpful: however, I have had others help when he was not available and they also were helpful as well. What I have found to not always be true in other service departments was simply the fact that they did not listen carefully when I presented them with a problem. That has not been the case at Russ Darrow. More

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Great customer service Friendly service with a quick turnaround for an oil change. Nice waiting area with fresh popcorn and coffee. Recommend for any oil change and have Friendly service with a quick turnaround for an oil change. Nice waiting area with fresh popcorn and coffee. Recommend for any oil change and have always been great for other maintainer and repairs too. More

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Great amazing people They always exceed my expectations friendly informative and amazing people who work there it’s all in the staff they make it great they help me with e They always exceed my expectations friendly informative and amazing people who work there it’s all in the staff they make it great they help me with every and any question I have and never blink an eye to help me and listen More

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Great service Friendly staff! I have a busy work schedule and it’s hard to get my vehicle serviced when I have to make an appointment. I appreciate the walk in abil Friendly staff! I have a busy work schedule and it’s hard to get my vehicle serviced when I have to make an appointment. I appreciate the walk in ability on Saturday’s to get this done and if I have to run errands I don’t have to stay. Waiting area is clean and items are available for purchase. There’s a place I could go that’s closer to home but I’ll only go here. More

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You were great and you got me a shuttle. Thank you so much. They knew just what to do. I had to have my air bags done because of a re-call. They got me in right on time and then got a shuttle to take me to th They knew just what to do. I had to have my air bags done because of a re-call. They got me in right on time and then got a shuttle to take me to the mall. Thank you so much. More

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Maintenance Rob was very helpful, very friendly and provided exceptional service. He answered all of my questions about my Jeep seeming weird/smelling like someth Rob was very helpful, very friendly and provided exceptional service. He answered all of my questions about my Jeep seeming weird/smelling like something was burning. Well done Rob! More

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Very professional From the salesperson, Michael, to service person Rob, I was treated with professionalism and courteous service each time i return. Thank you so much. From the salesperson, Michael, to service person Rob, I was treated with professionalism and courteous service each time i return. Thank you so much. Love my Jeep. More

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Oil Change and Wash First oil change and review at the dealership since purchasing our new vehicle. Couldn’t be more pleased with Service Advisor R. Jensen. He was friend First oil change and review at the dealership since purchasing our new vehicle. Couldn’t be more pleased with Service Advisor R. Jensen. He was friendly and gave a time estimate for completion since there were a number of customers in line before us. The work was completed earlier than expected which was nice. They even washed the vehicle afterward. My daughter was happy for the WiFi and free popcorn which made the stop better. We also spoke with Lucas who sold us the vehicle six months ago. He remembered our names and asked how the vehicle was handling. Very pleased with how we are treated and have recommended the place to a few individuals. Thanks again! More

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The Best in Madison I have used Russ Darrow for many years. They are honest, great to work with and professional. I get my oil changes and car maintenance there as well. I have used Russ Darrow for many years. They are honest, great to work with and professional. I get my oil changes and car maintenance there as well. Great prices, great service, I wouldn't go anyplace else. Rob, the service manager, is terrific. More

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