Rob Logan | Page 14

Awesome Experience We were buying our first car as a married couple and couldn't be more happy with the service we received at Jay Honda. Tony and Rob were very friendly We were buying our first car as a married couple and couldn't be more happy with the service we received at Jay Honda. Tony and Rob were very friendly and thorough and worked hard to make sure we got everything we wanted for a great price. Ira was also very pleasant and easy to work with. We would highly recommend this dealership! More

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Courteous, Friendly and Helpful Our household has leased seven vehicles from Jay Honda since 2000. We have always thought we have received a deal that was fair to us and the dealersh Our household has leased seven vehicles from Jay Honda since 2000. We have always thought we have received a deal that was fair to us and the dealership. The staff have always gone out of their way to accommodate our needs. We love the reliability and value of Honda the brand...and also the reliability and quality of Jay Honda the dealership. Tony Spitalieri and Rob Logan provide complete expertise and courtesy at all times. To paraphrase,"why would we go anywhere else?" More

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Awesome! Once again Rob and Tony delivered a great deal. We only deal with Rob and Tony for our Honda Pilots. Very professional. Thank you again. Once again Rob and Tony delivered a great deal. We only deal with Rob and Tony for our Honda Pilots. Very professional. Thank you again. More

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Excellect customer service Very knowledgeable and I was able to leave same day with a brand new car. They even stayed late until we finished. I have called them since getting Very knowledgeable and I was able to leave same day with a brand new car. They even stayed late until we finished. I have called them since getting my car and They alywas are very prompt on calling me back and always have the answers to my questions. More

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A Genuine and Respectful Experience Until last week, I held with the idea that to have a genuine, human, and authentic experience was rare, at best, and a car dealership was the last pla Until last week, I held with the idea that to have a genuine, human, and authentic experience was rare, at best, and a car dealership was the last place to find such an occasion. First, I spent over an hour with mostly Rob, the friendliest family man you'd ever want to meet, and Betty, this vivacious, sparkly woman in finance who's clearly adept at her job and valued by her coworkers. I came to them with the expectation that they would lay out information for me in black and white, discussing all of my options openly, and they did exactly that. However, I'll be honest, I wasn't comfortable with the numbers I was given. It just wasn't going to work for me, but I had decided, based on the figures in front of me, that another lease was my best option. I remained in that kind of limbo state until Rob had to briefly leave to pick up his kids from school, during which time, Jamie Pilla, the sales manager, stepped in to take over the discussion. Now, realize, I did my best not to immediately lionize Jamie once we started a dialogue that led to my finding out about his many accolades. Really quickly, it became clear that this was a human who had made strategic decisions about finances and personal development throughout his life. And, I watched him find in me a charismatic, strong, and genuine woman, adding to the sense of respect that I already felt was being paid to me. I immediately wanted this man as my life guru...and I told him so. Good moment. So, that's all cute and cheeky, but, in truth, what that did was instilled in me a sense that, not only did he, in fact, care about me (yes, Jamie, I realize that should have been an emotionless process, lol), but that he was also going to outline a wise financial decision. I had faith both in him and in his clear vision of who I am. After hours, we finally negotiated a deal that I was comfortable with. That, along with Rob's thorough explanations and general warm demeanor, as well as Betty's insight into my options to finance vs lease and really incredible selfhood, raised the bar on what I expect from my car dealership. Huh, I have "a" car dealership. Thanks for everything, guys. :-) More

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Long time Jay Honda customer I have been working with Jay Honda for a long time. Getting me into my new Honda Fit lease was very easy. I would recommend Jay Honda to all my family I have been working with Jay Honda for a long time. Getting me into my new Honda Fit lease was very easy. I would recommend Jay Honda to all my family and friends. More

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Simply Amazing This was my first time buying a brand new car. In fact, it's only the second car that I have ever owned in my life. I cannot thank Rob Logan and Tony This was my first time buying a brand new car. In fact, it's only the second car that I have ever owned in my life. I cannot thank Rob Logan and Tony Spitalieri enough for how they handled my sale. Never once did I feel like I was just another comission for them, which was my worst fear because sales people unfortunately have that reputation. They actually cared about my thoughts and wishes for the car I bought, and were extremely helpful in answering all of my questions and in going over options. I could not have asked, or begged, for a better experience. I will definitely send anyone I know that needs a car to them! More

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Much better options in the area This dealership cannot be recommended. I've had the displeasure of working with rob Logan, Tony spitalieri and Charles porter. All are extremely unpro This dealership cannot be recommended. I've had the displeasure of working with rob Logan, Tony spitalieri and Charles porter. All are extremely unprofessional and the first two have downright lied to me in order to waste my time and have me visit their dealership. We have bought from them before unfortunately and refuse to ever go back. They are incapable of even providing a simple price via email, or at least an honest one. Jay Honda is the reason why people hate car dealerships. Don't go here. Both Great Lakes Honda and Motorcars are very close by and offer more selection and competent sales staff. More than anything they provide straight forward pricing. Park Honda in Akron is much better too. I have bought from all 4 of these dealerships for myself and my family. Will never be going back to Jay. More

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Great experience!!!!! Rob Logan made my purchase so easy and stress free I purchased my second civic and could not be any happier. He went over and beyond any car salesmen Rob Logan made my purchase so easy and stress free I purchased my second civic and could not be any happier. He went over and beyond any car salesmen that i have ever dealt with in my past experiences. I would truly recommend going to see Rob for any car purchase . Everyone that I came in contact with at Jay Honda was very helpful More

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Great team Jay Honda was recommended to us by both my sons. We called Rob to set up an appointment, left him a message and he promptly returned the call. We were Jay Honda was recommended to us by both my sons. We called Rob to set up an appointment, left him a message and he promptly returned the call. We were impressed with this because in this day and age, no one returns a call. Both Rob and Tony were there to assist us. Tony worked with us to make the lease work after we test drove both the Civic and Accord. We settled on the Accord and Rob thoroughly explained the dashboard technology and set up Bluetooth for the phone. There was no pressure from either salesmen. We had a first class experience at Jay Honda. More

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