136 Reviews
Write a Review136 Reviews of Rob Meade
May 07, 2024
Shameful and disappointing. My sales experience was very good. I have purchased two vehicles in the past two years, and they have both been good experiences. The sales staff My sales experience was very good. I have purchased two vehicles in the past two years, and they have both been good experiences. The sales staff was helpful and knowledgeable. They fixed a few deficiencies quickly and without issue. Service is so-so. Service reps are rude at times. The service manager is rude, unpleasant, and somewhat annoying. He has an unprofessional and unkempt appearance. He grinds away at the finish of your headlights that are dirty with his shirt sleeve, etc. Warranty. They do not warranty what they sell. They seem to guard every nickel unless Ford backs them up. I heard many different versions and offered various "deals" and gambles on an obviously defective part. Nothing has been damaged, altered, misused, or modified. They have dug in and refused to replace it unless I carry the bulk of the cost. At one point, they actually wanted me to pay upfront for the new part while they sent the defective part to Ford. The idea is that I may get reimbursed but with guesses at various percentages of success. By doing so, I was expected to keep the new part. Unbelievable! They have cited various reasons for not covering it and providing incomprehensible explanations. I've bought a lot of vehicles and never had an experience as disappointing and insulting as this. Many other dealers from other manufacturers have replaced items on my other cars during the warranty period and have not necessarily been reimbursed in whole or in part for their expenses from the manufacturer. I've had this happen at two separate Honda dealers, a Nissan dealer, and even another Ford Dealer in another province. In these instances, the dealers cared for their customers and genuinely wanted to earn their customer's business. And there is Northstar Ford. I ended up emailing the owner, CEO, Principal, or whatever he is. He told me today that they "do not warranty vehicles." This could be a mistake, as his communication is atrocious. He may view the vehicle himself, but I doubt it. I'm finished driving to this dealer to get treated like garbage. I've spent over $120k on vehicles in the past two years from Northstar Ford, and I'm done with spending one more cent on sales, parts, and service. That goes for Calgary, Cochrane, Fort MacMurray, or anywhere else they own or operate. They do well enough to put themselves ahead of their customers. More
Other Employees Tagged: Greg Aimer, Nicole McGowan, Liane Asquin, Janine Griffin, Sony Varughese
January 26, 2023
I recently bought my F350 in for some routine maintenance, Brittany Lush in the appointments dept managed to get me an appointment that worked with my schedule not the other way around as with mo maintenance, Brittany Lush in the appointments dept managed to get me an appointment that worked with my schedule not the other way around as with most dealerships. awesome job ty More
Other Employees Tagged: Brittany Lush
March 05, 2021
Terrible Service (Stayaway from NORTHSTART FORD) - called two issues looked at on our Explorer. Described both over the phone - inoperable sunroof, intermittent bloodspot indicator default. Individual on the two issues looked at on our Explorer. Described both over the phone - inoperable sunroof, intermittent bloodspot indicator default. Individual on the phone told us $199 to take a look (totally fine) - booked time off work, arranged for kids, drove tandem with wife to drop the vehicle off only to be told when we get there nope... it will be two charges ($168 each) to have them take a look. What a waste of time - criminal, bait and switch tactics. So disappointing when a manager (Rob Meade) will not stand behind employees. Needless to say took it to a local shop (Silversprings Automotive) where they were more than happy to have our business and all of our FUTURE BUSINESS, and my families business, etc. Will not buy another FORD on this basis alone. Rant over... so thankful for the businesses out there that know how to deliver on customer experience! More
March 04, 2021
Damian always looks after Me ,, Red carpet service . Down to earth , easy to talk to. Thanks Damian and the girls in service as well. Cheers Warren Billing. Down to earth , easy to talk to. Thanks Damian and the girls in service as well. Cheers Warren Billing. More
Other Employees Tagged: Damian Banick
October 28, 2020
The most unprofessional scamming automotive service department ever! Unethical or just actually poor mechanics. Would NOT recommend anyone take their vehicle to be worked on their unless you don’t mind department ever! Unethical or just actually poor mechanics. Would NOT recommend anyone take their vehicle to be worked on their unless you don’t mind being tricked out of your money and the vehicle not repaired More
June 19, 2020
Worst Experience Ever!!! I took my car in for a recall issue, had to leave the car overnight due to parts being shipped. I was given a "courtesy" call the next Monday to ad I took my car in for a recall issue, had to leave the car overnight due to parts being shipped. I was given a "courtesy" call the next Monday to advise me the car had been vandalized by the service director. No empathy or respect from the Service Director (Rob) who promised to call back and never reached me. 4 days have gone by, no call or response from anyone at Ford. Terrible customer service experience. More
Other Employees Tagged: Liane Asquin
October 15, 2019
WORST Experience!-STAY away from North Star Ford. It is with absolute regret that I have to go online and voice my opinion of the beyond horrible experiences I have had with North Star Ford. Absolutel It is with absolute regret that I have to go online and voice my opinion of the beyond horrible experiences I have had with North Star Ford. Absolutely in no waydo they care about their customers or having a positive experience. I could write a 20 page review, I will keep it short. They put me into an unsafe vehicle on a three day road trip. I was told my vehicle was safe to drive, I was leaking fumes out the back exhaust and had clouds of thick white smoke the whole trip. I was actually pulled over by the police to ask if I was ok. My ford was already in the shop to have this fixed, they assured me at the service department, it was fixed and it was safe to drive. I have a text conversation with this confirmation. My 2015 ford explorer was in the shop for over 90 days on a span of 4 months. They replaced the turbos three times because they couldn't fix it the first time. Upon picking my car up 5 different times, there was something else wrong with it. They are by far the worst service shop I have ever experienced. If you can stay clear of them, I suggest you do. I spent over $800 on rentals and got my 2015 Ford explorer towed to them to have fixed three different times, my vehicle was not safe to drive. Every time I got it back from the shop there was something different wrong with it. 52 days straight my FORD was in the shop and they kept calling saying this was now broken, this now needed to be replaced. PLEASE, if I can prevent anyone from experiencing what I went through, I will do that! STAY AWAY from North Star FORD. More
July 22, 2019
220 Dollar Misdiagnosis. Brought my car in two weeks ago (early July 2019) and paid 220 dollars to have it looked at. They told me I needed a new transmission and quoted me $4 Brought my car in two weeks ago (early July 2019) and paid 220 dollars to have it looked at. They told me I needed a new transmission and quoted me $4,000 to do the job. I ended taking my car to a transmission shop in the area who told me they've never had to replace a transmission on my type of car and they managed to fix the issue (a linkage seizure) for $400 instead of $4,000 Northstar Ford wanted to charge me. When I went back to ford to ask about getting the 220 dollars I paid (for a misdiagnosis which conveniently would have made their shop $4,000 instead of the reasonably cheap fix that was needed) back. The manager was apparently busy/refused to talk to me and I was simply given his card to try and get ahold of him. I have left him a message and have yet to hear back about this. I will never be going back to Northstar Ford and encourage you to look elsewhere as well. Hoping I can at least get my money back for this gross and expensive misdiagnosis. More
Other Employees Tagged: Ziad Taha
May 09, 2019
Beware -- service department scam Beware -- service department missed a problem that Jiffy Lube and Fountain Tire saw no problem. I took our F150 in for a transmission fluid leak Beware -- service department missed a problem that Jiffy Lube and Fountain Tire saw no problem. I took our F150 in for a transmission fluid leak and fluid/filter change after noticing a few drips on the ground, and confirming with Fountain Tire and Jiffy Lube that it was leaking from near the bulkhead connector.. Received it back with "no leaks" reported on the form. Thought all was fine. Overnight it poured fluid all over the street where it was parked. Way worse than the original leak. Took it back to Northstar, and was told it was a seal inside the transmission, it wasn't their fault they missed it, and I'd have to pay to have the job done again. No exceptions, no reply from their management team when e-mailed. Be very wary of taking your vehicle here. I have 5 Fords and have been a long-time customer, and have never once felt screwed like I have with this dealer. More
Other Employees Tagged: Craig Langille , Damian Banick, Clayton Rivet
December 28, 2018
Rim got damaged Had an appointment for 8:30 am for seatbelt tentioner recall, and a Patch for a flat tire I had plugged. Vehicle wasn’t completed till 4:30. When I go Had an appointment for 8:30 am for seatbelt tentioner recall, and a Patch for a flat tire I had plugged. Vehicle wasn’t completed till 4:30. When I got the vehicle back there was scratch marks all the way around my 1 year old rim. I left a message for the service manager to call back and help rectify the issue but still hasn’t called back 4 days later. Really disappointed in the whole experience. Updated. Review. I did speak with Rob Meade, a really stand up professional guy. He was concerned and didn’t hesitate to help fix the issue. Update 2. Got my rim back from northstar ford and they didn’t fix the damage. I will not be dealing with Northstar Ford again... I initially walked into Northstar Ford to buy a used truck... when I started talking with them about the used truck I liked and they realized I wasn’t going to pay their inflated price they then said “sorry we forgot it’s already sold...” So I gave them my phone number and they said they would call me about a similar used truck... 3 months later they called me back and said sorry we couldnt find anything... I said thats too bad as I had walked into Cam Clark Ford in Airdrie and custom ordered a brand new F-150. Maybe thats why they didn’t treat my truck with professionalism? More
Other Employees Tagged: Cassandra Walker