The service rep made good on his word to contact BMW
corporate re a VERY expensive repair. The outcome was definitely to my satisfaction.
corporate re a VERY expensive repair. The outcome was definitely to my satisfaction.
More
by LAURAMARTELLI
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2025 -
BMW of Orland Park responded
Thank you for sharing! We’re glad your service rep followed through and that the outcome met your expectations. We appreciate your feedback!
Best Wishes,
BMW Of Orland Park
The staff was friendly and fast with service!
Rob answered all of my questions with expertise..
Rob answered all of my questions with expertise..
More
by NICHOLELATHAN
Verified Customer
Verified Customer
Service Price Transparency
Sep 15, 2025 -
BMW of Orland Park responded
Thank you for the great review! We’re happy to hear our team provided friendly, fast service and that Rob was able to answer all your questions.
Best Wishes,
BMW Of Orland Park
Outstanding service.
Kept me up to date on the status of my vehicle and gave me very service options to resolve issues
Kept me up to date on the status of my vehicle and gave me very service options to resolve issues
More
by QUILL1976
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2025 -
BMW of Orland Park responded
Thank you for your positive feedback! We’re elated to hear you had an outstanding experience with our team. We hope to welcome you back to BMW of Orland Park in the future.
My service advisor did a great job in helping me get my
car fixed, disappointed that I now have "ants", yes ants in my car, and it was filthy inside and out. They told me they washed it however that wasn'
car fixed, disappointed that I now have "ants", yes ants in my car, and it was filthy inside and out. They told me they washed it however that wasn't the case. I've been coming here for 23 years, I don't expect a red carpet but I expect, respect and honesty. Also, no longer providing loaners is an issue too, especially with dealerships being so far apart.
More
by M.MFL2002
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2025 -
BMW of Orland Park responded
Thank you for your 23 years of loyalty. While we’re glad your advisor took good care of you, we’re truly sorry about the condition of your vehicle and the concerns with our loaner program. Your feedback is important, and we’ll be addressing this with our team.
Please feel free to reach out service director, Brian Coster directly to further discuss 708-460-4545.
Best Wishes,
BMW Of Orland Park
Rob was very professional, thorough, and quick.
He was able to help resolve my issue.
He was able to help resolve my issue.
More
by KIMBERLYSPIDLE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kemal
Aug 20, 2025 -
BMW of Orland Park responded
We thank you for the kind words regarding your recent visit with Rob and our Service team! We look forward to working with you again!
Best Wishes,
BMW Of Orland Park
They treated me very well.
They took care of my oil change and handled a recall that I didn’t know about. The advisor Robert is a very nice man and will help you out in the bes
They took care of my oil change and handled a recall that I didn’t know about. The advisor Robert is a very nice man and will help you out in the best ways possible.
More
by ERMELINDAISSA
Verified Customer
Verified Customer
Service Price Transparency
Aug 20, 2025 -
BMW of Orland Park responded
Thank you for sharing your experience! We are glad Rob was able to provide you great service! We look forward to serving you again!
Best Wishes,
BMW Of Orland Park
Rob was friendly and professional.
He assisted me with resolving my issues in a timely manner. I really appreciate his patience with my numerous questions and concerns.
He assisted me with resolving my issues in a timely manner. I really appreciate his patience with my numerous questions and concerns.
More
by Catherine Welfare
Service Price Transparency
Aug 19, 2025 -
BMW of Orland Park responded
Thank you for your kind words! We’re glad to hear Rob was friendly, professional, and patient while helping resolve your concerns. We truly appreciate your feedback and look forward to assisting you again in the future.
Best Wishes,
BMW Of Orland Park
Great service.
Handled the walk in repair quickly and perfectly. One of the best dealers
Handled the walk in repair quickly and perfectly. One of the best dealers
More
by CPIERCE6
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2025 -
BMW of Orland Park responded
Thank you for choosing us for your repairs and leaving us a five-star review. We look forward to seeing you again at BMW of Orland Park!
Fantastic Friendly Professional Z always does a great job
with nice staff and expertise and speed.
with nice staff and expertise and speed.
More
by WRN
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2025 -
BMW of Orland Park responded
Thank you for the kind words! We're so glad to hear you had a fantastic experience with our friendly and professional team. Our staff is always here to deliver expert service with speed and care!
Best Wishes,
BMW Of Orland Park
Robert Snipe provided professional services.
Although the wait time is a bit longer than I expected, the work was done in good quality. I think the quality of work has been improved.
Although the wait time is a bit longer than I expected, the work was done in good quality. I think the quality of work has been improved.
More
by Wai Wong
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2025 -
BMW of Orland Park responded
We are thrilled to hear that you were so well taken care of by Robert and the team, Wai! Thank you for choosing BMW of Orland Park and for sharing your outstanding feedback.