Rob Sullivan | Page 8

I like the service in general, but I paid for the Zurich service and my car doesn’t look now, service and my car doesn’t look now, More

by Leo Verified Customer Verified Customer

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I love working with 495 Mazda. They are always kind, informative and provide excellent service. Highly recommend. They are always kind, informative and provide excellent service. Highly recommend. More

by keleher.kathleen Verified Customer Verified Customer

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Excellent service from Rob and Jonathan! Top notch customer service from the team! God bless you all! Top notch customer service from the team! God bless you all! More

by tkviper7 Verified Customer Verified Customer

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Had an interesting experience here after accidentally choosing it over another Mazda dealer to get warranty work done. The only things keeping me from giving one star is the service advisors Jonathan and choosing it over another Mazda dealer to get warranty work done. The only things keeping me from giving one star is the service advisors Jonathan and Paul. They were very nice, and treated me well. The dealer also fessed up and repaired their damage to my vehicle, but not after having a civil argument. I had to ask for paperwork since I didn't get it and when I picked up my car after a week, one of the rims was scratched down to the metal. This happened when the car was at the dealer, and the head of the service department (Rob I think?) tried to blame me and argued that I did it "intentionally". He also tried to make it seem like I was targeting the technician who did the work to my car, but that's far from the truth as I am very happy with the warranty work done apart from my damaged rim. None of the other three rims had bare metal or heavy scratches and I take care of all of my vehicles religiously. This dealer even showed me pictures of my car that they took themselves before the warranty work was done and you could see the rims were all pristine, which really screwed their attempt to blame me. Rob even tried to beg me to pay $150 for the rim repair, even though I didn't damage my wheel since I had a loaner car for a week! I had to literally threaten leaving multiple one star reviews, filing a claim and/or lawsuit with the Better Business Bureau (BBB), and contacting Mazda's U.S. Headquarters to put a complaint in. Once I got to this point, he finally said they'd repair the wheel free of charge based on "good faith". The only "good faith" in this situation was when I brought my car here before it was damaged. Thankfully this repair was done well and I'm satisfied, but I will not be coming back here. More

by alexmed2002 Verified Customer Verified Customer

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Good service, fast and friendly. they take a video of your inspection and then show it to you. I really like that. they take a video of your inspection and then show it to you. I really like that. More

by mstaff Verified Customer Verified Customer

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Great service department. Knowledgeable staff and reasonable prices. Would definitely recommend. The service videos are a great addition. Knowledgeable staff and reasonable prices. Would definitely recommend. The service videos are a great addition. More

by Brendon L. Verified Customer Verified Customer

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Really impressed! Super professional. Staffs are friendly and helpful. The place is nice decorated and beautiful. My next car will buy from here. Super professional. Staffs are friendly and helpful. The place is nice decorated and beautiful. My next car will buy from here. More

by westmahan91 Verified Customer Verified Customer

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I had a great experience at 495 Mazda. I will definitely be coming back for future service on my CX-5. I will definitely be coming back for future service on my CX-5. More

by auspicard123 Verified Customer Verified Customer

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Very communicative and always did their best to provide the best service. I can feel my car driving better. the best service. I can feel my car driving better. More

by Cjamesrosa Verified Customer Verified Customer

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was very pleased with the service on my Mazda and the pleasant, articulate person with whom I dealt (Sullivan) pleasant, articulate person with whom I dealt (Sullivan) More

by DL5353 Verified Customer Verified Customer

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