Rob Walker

Unethical, deceitful, dishonest, fraudulent, & unintelligent! This dealer knowingly sells subpar vehicles with known mechanical issues! unintelligent! This dealer knowingly sells subpar vehicles with known mechanical issues! More

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Salesman was kind. After receiving the vehicle, I noticed some front bumper damage. I contacted the salesman and he said he didn’t know about it either. I asked if t After receiving the vehicle, I noticed some front bumper damage. I contacted the salesman and he said he didn’t know about it either. I asked if the dealership would fix it and was told no. I called and talked with a manager and he finally said they would fix it. I took it back and they fixed it somewhat and wanted to charge me their cost. After a discussion, they said they would take care of it. When I got my car, there was a new dent in the passengers door. The salesman was there telling me that I should have paid for the bumper fix when I noticed the door dent and heard me say “oh wow now there’s a dent in the door “. He just walked away. The dent remains. I paid over $27,000 for a 2019 Mazda CX5. I think it should have been completely repaired before getting it to me. I would not recommend this dealership. More

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Sold me a car that had damage I didn’t see. Fixed it somewhat but it was a battle Fixed it somewhat but it was a battle More

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Metro Ford Madison worked very hard to make sure that not only my vehicle was taken care of but all of my concerns and questions were answered. They are the first dealership I have ever bought from and they only my vehicle was taken care of but all of my concerns and questions were answered. They are the first dealership I have ever bought from and they have given me the best customer service. I highly recommend them to everyone that is looking to get the best service in town. More

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Rob Walker from Metro Ford of Madison and Dave Wenzel Service Technician make maintaining a car and purchasing a new car so much less stressful. If you need a new car or service check them out. I wasn't Service Technician make maintaining a car and purchasing a new car so much less stressful. If you need a new car or service check them out. I wasn't even looking for a car, but with their advisement I brought home a new 2021 Ford Explorer. I didn't even know what my previous car was worth until they shared how I could upgrade for so little. 7 years newer and zero miles...I never would have known without their help! Seriously if your looking for a car they can get it for you! More

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Got me a great deal on a new Ford Expedition! I got the car I wanted at a comfortable payment and a really good number for my trade-in. Everyone is so helpful and friendly, and that goes for service too. T car I wanted at a comfortable payment and a really good number for my trade-in. Everyone is so helpful and friendly, and that goes for service too. They've always been quick and efficient for me. Will definitely be back. More

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Kind & knowledgable staff John was great on our test drive--very friendly & knowledgable. Rob was extremely kind and helpful while walking me through the process of buying my f John was great on our test drive--very friendly & knowledgable. Rob was extremely kind and helpful while walking me through the process of buying my first car. He helped me search for the best financing rates and any discounts, too. Brian made the financing process feel like a breeze and took the time to explain what all the paperwork meant, without it feeling overwhelming. Everyone here was helpful and respectful, and I would highly recommend this dealership. More

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Great service and very knowlagable Both the sales and business manager provided excellent program and product descriptions. Rob made sure to investigate all discount opportunities and Both the sales and business manager provided excellent program and product descriptions. Rob made sure to investigate all discount opportunities and the business manager explained all documents and warranty options. More

by sstanford181 Verified Customer Verified Customer

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Awesome Great to deal with very professional fast and knowledgeable Went to the ford dealership in Columbus first. They were not able to answer all our que Great to deal with very professional fast and knowledgeable Went to the ford dealership in Columbus first. They were not able to answer all our questions on the car. Rob was very knowledgeable More

by MarkJKrause Verified Customer Verified Customer

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Purchase new Escape and trade in Rob and Doug were awesome to work with. From emails to financing. Rob even answered my first original emails on a Sunday afternoon…Both gentlemen were Rob and Doug were awesome to work with. From emails to financing. Rob even answered my first original emails on a Sunday afternoon…Both gentlemen were very nice to talk to on a professional and personal level. And I can’t thank Alex enough for going through how everything worked on my new ride! Last dealership sent me out the door unsure of how to operate certain aspects... Wonderful experience at Metro Ford! Oh, and the hot milk chocolate is great too! 😬 More

by moparlori Verified Customer Verified Customer

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