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Rob Young

Overview Reviews (54) Inventory (81)

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Rob Young

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.6

54 Reviews

Overview Reviews (54) Inventory (81)

4.6

54 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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54 Reviews of Rob Young

November 01, 2025

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Employee Rating

The staff at Regal is great! They are always helpful. Rob Young kept me informed about the status of my car. I appreciated all of his help. They are always helpful. Rob Young kept me informed about the status of my car. I appreciated all of his help. More

by DT2017

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 01, 2025 -

Regal Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Regal Acura. Johnny Mullins - Service Manager - 863-356-4439

October 17, 2025

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Employee Rating

Rob is a pleasure to work with! Every time I call him with needing a service on my vehicle , he is always ready and eager to help. I love the communication he maintains with me whil Every time I call him with needing a service on my vehicle , he is always ready and eager to help. I love the communication he maintains with me while the car is in the shop. Thank you Rob and team for your dedication and professionalism. More

by Maria Mateo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 17, 2025 -

Regal Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Johnny Mullins - Service Manager - 863-356-4439

October 03, 2025

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Employee Rating

Service advisor did a great job. Only wish oil changes could be done quicker than 1.5 to 2 hours+. Only wish oil changes could be done quicker than 1.5 to 2 hours+. More

by lopicahome

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 03, 2025 -

Regal Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Regal Acura. Johnny Mullins - Service Manager - 863-356-4439

September 13, 2025

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Employee Rating

I want to tank Troy, who is the one who put me on and help me all the way through the process excellent seller excellent human being. He always got a bump and beyond with their customers. Thank you very help me all the way through the process excellent seller excellent human being. He always got a bump and beyond with their customers. Thank you very much. I am very happy with the card. More

by ivanpuello0914

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Shalymov Isaac, Johnny Mullins

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Sep 13, 2025 -

Regal Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Regal Acura. Johnny Mullins - Service Manager - 863-356-4439

August 16, 2025

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Employee Rating

Rob does a great job personality Customer Service a top-of-the-line great caring. Make sure you get stuff done call you let you know where you are always follow up good job. top-of-the-line great caring. Make sure you get stuff done call you let you know where you are always follow up good job. More

by joybw1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon

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Aug 16, 2025 -

Regal Acura responded

Thanks for sharing your thoughts about your experience with Regal Acura. We appreciate your business and hope to see you again soon! Johnny Mullins - Service Manager - 863-356-4439

August 03, 2025

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Employee Rating

Good fast service. Rob was very helpful with everything required for the car maintenance. Waiting area is great Rob was very helpful with everything required for the car maintenance. Waiting area is great More

by KBAMBACH

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

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Aug 04, 2025 -

Regal Acura responded

We are happy to hear Rob was so helpful and efficient! Thank you for choosing Regal Acura and for sharing your positive feedback.

June 29, 2025

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Employee Rating

Dealer broke my lock but I got yell at and of course they did not take responsibility did not take responsibility More

by Tony

Verified Customer

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Workmanship

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Recommend Dealer

Other Employees Tagged: Sean Bryant

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Jun 30, 2025 -

Regal Acura responded

We're very sorry to hear about your experience and truly regret that you left feeling frustrated. We take customer feedback seriously, and situations like this are not how we aim to do business. We’d appreciate the opportunity to learn more about what happened and see how we can make things right. Please contact Johnny Mullins - Service Manager - (863) 356-4439, so we can look into this matter further. Thank you for bringing it to our attention.

June 28, 2025

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Employee Rating

Regal is an excellent dealership and Rob Young is an asset to regal with his customer service skills. asset to regal with his customer service skills. More

by Mike Garrison

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 30, 2025 -

Regal Acura responded

Thank you!

Jun 30, 2025 -

Regal Acura responded

Thank you for recommending Rob at Regal Acura! We appreciate your 5-star review!

June 11, 2025

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Employee Rating

Great service and staff We appreciate the extras Michael Hall was very helpful. Thanks. We will be back!! extras Michael Hall was very helpful. Thanks. We will be back!! More

by Linda

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Shalymov Isaac, Leah Gorman, Johnny Mullins, Mike Galloway , Cris Aviso, Matt Hay, Jeff Soloj, Michael Hall

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Jun 11, 2025 -

Regal Acura responded

Linda, thank you for the kind words! We're delighted to hear that Michael and our Regal Acura team provided great service. We look forward to welcoming you back in the future!

June 06, 2025

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Employee Rating

I went for an oil change and tire rotation. The service was great, and my car was done quickly. Thanks for the great service. The service was great, and my car was done quickly. Thanks for the great service. More

by mchess2775

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 09, 2025 -

Regal Acura responded

We’re really grateful and appreciate you taking the time to share your experience with us.

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