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Rob Young

Overview Reviews (49) Inventory (63)

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Rob Young

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.4

49 Reviews

Overview Reviews (49) Inventory (63)

4.4

49 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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49 Reviews of Rob Young

June 29, 2025

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Employee Rating

Dealer broke my lock but I got yell at and of course they did not take responsibility did not take responsibility More

by Tony

Verified Customer

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

Other Employees Tagged: Sean Bryant

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Jun 30, 2025 -

Regal Acura responded

We're very sorry to hear about your experience and truly regret that you left feeling frustrated. We take customer feedback seriously, and situations like this are not how we aim to do business. We’d appreciate the opportunity to learn more about what happened and see how we can make things right. Please contact Johnny Mullins - Service Manager - (863) 356-4439, so we can look into this matter further. Thank you for bringing it to our attention.

June 28, 2025

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Regal is an excellent dealership and Rob Young is an asset to regal with his customer service skills. asset to regal with his customer service skills. More

by Mike Garrison

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 30, 2025 -

Regal Acura responded

Thank you!

Jun 30, 2025 -

Regal Acura responded

Thank you for recommending Rob at Regal Acura! We appreciate your 5-star review!

June 11, 2025

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Employee Rating

Great service and staff We appreciate the extras Michael Hall was very helpful. Thanks. We will be back!! extras Michael Hall was very helpful. Thanks. We will be back!! More

by Linda

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Shalymov Isaac, Leah Gorman, Matt Hay, Johnny Mullins, Mike Galloway , Cris Aviso, Jeff Soloj, Michael Hall

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Jun 11, 2025 -

Regal Acura responded

Linda, thank you for the kind words! We're delighted to hear that Michael and our Regal Acura team provided great service. We look forward to welcoming you back in the future!

June 06, 2025

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I went for an oil change and tire rotation. The service was great, and my car was done quickly. Thanks for the great service. The service was great, and my car was done quickly. Thanks for the great service. More

by mchess2775

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 09, 2025 -

Regal Acura responded

We’re really grateful and appreciate you taking the time to share your experience with us.

May 23, 2025

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Everything went smoothly. Thank you! The car was picked up on time. Thank you again Rob Thank you! The car was picked up on time. Thank you again Rob More

by julytzamary

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 23, 2025 -

Regal Acura responded

We're happy to hear you had a smooth experience with Rob & the team here at Regal Acura! Thanks for the review and please don't hesitate to reach out if we can be of service again in the future!

May 16, 2025

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Employee Rating

Service was great although I do have a concern as to if the fluids were topped off with the oil change. This was a free oil change due to the extended warranty and when I came home I had to fill the washer the fluids were topped off with the oil change. This was a free oil change due to the extended warranty and when I came home I had to fill the washer fluid so it makes me concerned that the other levels were not checked. More

by KIMSLIEB

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Shalymov Isaac, Matt Hay, Johnny Mullins

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May 21, 2025 -

Regal Acura responded

Thank you for taking the time to share your concerns. If you wish to discuss your experience further, please reach out to me. Thank you, Johnny Mullins - Service Manager - (863) 356-4439

April 23, 2025

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Employee Rating

Rob was awesome. This was the 3rd time we were in for the same reason. Parts department claimed they had the part . The first time someone else had taken for the car This was the 3rd time we were in for the same reason. Parts department claimed they had the part . The first time someone else had taken for the car they were working on. The second time parts claimed they didn't have it Rob was extremely diligent about making sure the part was there and would be used for our car. More

by cathydodd3

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rob Young

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Apr 24, 2025 -

Regal Acura responded

Cathy, we're delighted to hear that Rob provided such diligent service during your visit to Regal Acura. It's great knowing he ensured the part was available and ready for your car. Thank you for sharing this experience with us! Safe travels!

March 29, 2025

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xxxx regal and rob I will take my car to chuckie cheese before I come back their before I come back their More

by borderstanika

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

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Mar 31, 2025 -

Regal Acura responded

Hello - I'm concerned to see this review and would like the opportunity to get some additional feedback about your experience. At your earliest convenience, would you please contact me directly? Thank you, Johnny Mullins - Service Manager - (863) 356-4439

March 27, 2025

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Employee Rating

Appreciate that they have a courtesy car to take you and drop you off if needed. drop you off if needed. More

by WDEEMER

Verified Customer

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman

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Mar 27, 2025 -

Regal Acura responded

Thank you for the glowing review! We appreciate your support! - Regal Acura

March 15, 2025

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Employee Rating

Good experienced technicians and solving problems quickly. Highly recommended and will go back for any other service needs. quickly. Highly recommended and will go back for any other service needs. More

by Robert

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Shalymov Isaac , Cris Aviso, Megan Barnes, Jared Plummer, Jeff Soloj

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Mar 17, 2025 -

Regal Acura responded

Thank you!

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