Rob Young | Page 2

Friendly, helpful. Communication could be a bit better in regards to status of vehicle and parts. Communication could be a bit better in regards to status of vehicle and parts. More

by JUSTTIFF86 Verified Customer Verified Customer

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Very nice and considerate and I do wish the car would be washed after service washed after service More

by PRESTON4456 Verified Customer Verified Customer

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I was told my tire could not be repaired but not offered to order the tire to order the tire More

by MELODYJILES Verified Customer Verified Customer

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Service has improved greatly from past years. Thanks for your service and I appreciate the courtesy ride service. Thanks for your service and I appreciate the courtesy ride service. More

by randolphmichelle67 Verified Customer Verified Customer

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Great Service! Staff is friendly. How ever I'm still not happy with my 2018 Acura MDX. The tramission has given me problems since I've had it going on 2 years now. Staff is friendly. How ever I'm still not happy with my 2018 Acura MDX. The tramission has given me problems since I've had it going on 2 years now. It upshifts and down shifts hard. I've had it flushed and serviced still does the same. I wish I would have known these had tramission problems beforehand. I like the car but owe too kuch money for the way it drives. I feel like I ate a xxxx sandwich in the end. More

by Stac.... Verified Customer Verified Customer

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Ray is the best and is one of the main reasons I keep coming back to Regal for service after 15 years! coming back to Regal for service after 15 years! More

by Waterrpage Verified Customer Verified Customer

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ALL WORK WAS COMPLETED SATISFACTORILY AND TIMELY. ROB ALWAYS DOES A GREAT JOB AND HAS BEEN MY SERVICE ADVISOR FOR ABOUT 20 YEARS. ROB ALWAYS DOES A GREAT JOB AND HAS BEEN MY SERVICE ADVISOR FOR ABOUT 20 YEARS. More

by ledgy11 Verified Customer Verified Customer

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Disappointing, came in for service A1 & 2 and included in my boill was a charge for $89.00 for an inspection i did not ask for. Never paid before for an inspection during an oil change. I will be smarter ne my boill was a charge for $89.00 for an inspection i did not ask for. Never paid before for an inspection during an oil change. I will be smarter next time. More

by ROS.TUFANO Verified Customer Verified Customer

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Jessica Torres was fantastic. Explained what needed to be done and was clear of the cost. She didn’t pressure me into any decisions. That was much appreciated. Rob Young w Explained what needed to be done and was clear of the cost. She didn’t pressure me into any decisions. That was much appreciated. Rob Young was excellent in scheduling our car and making sure we got it back when promised as it was a 45 minute drive each way. Thank you. More

by Loviz24 Verified Customer Verified Customer

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I scheduled my vehicle for air not working, cracked windshield, and new brakes. When I arrived, I waited by my vehicle to be checked in. Wile me and another party waited, to other vehicles pulled up, t windshield, and new brakes. When I arrived, I waited by my vehicle to be checked in. Wile me and another party waited, to other vehicles pulled up, the drivers when into the building and came out with a service agent. I was bumped twice like this. When we called for status, we spoke to Ron who advised us that regal was not going to fix my windshield with no explanation on why it couldn’t be done, just that it was missed at check in and never done. That I needed to call my insurance to schedule again. This is wile my vehicle is still in being serviced. Every time I tried reaching out to Ron, his phone went to voicemail. He never returned any of our voicemails. I still have my text with regal from Ron for service updates and questions. No one from regal ever responded to me. 2 days after getting my vehicle back, my air conditioning stops working again. This has been the worst service I’ve ever experienced. More

by bwfan980 Verified Customer Verified Customer

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