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Rob Young

Overview Reviews (45) Inventory (57)

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Rob Young

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.5

45 Reviews

Overview Reviews (45) Inventory (57)

4.5

45 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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45 Reviews of Rob Young

May 16, 2025

Dealership Rating

Employee Rating

Service was great although I do have a concern as to if the fluids were topped off with the oil change. This was a free oil change due to the extended warranty and when I came home I had to fill the washer the fluids were topped off with the oil change. This was a free oil change due to the extended warranty and when I came home I had to fill the washer fluid so it makes me concerned that the other levels were not checked. More

by KIMSLIEB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Shalymov Isaac, Matt Hay, Johnny Mullins

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May 21, 2025 -

Regal Acura responded

Thank you for taking the time to share your concerns. If you wish to discuss your experience further, please reach out to me. Thank you, Johnny Mullins - Service Manager - (863) 356-4439

April 23, 2025

Dealership Rating

Employee Rating

Rob was awesome. This was the 3rd time we were in for the same reason. Parts department claimed they had the part . The first time someone else had taken for the car This was the 3rd time we were in for the same reason. Parts department claimed they had the part . The first time someone else had taken for the car they were working on. The second time parts claimed they didn't have it Rob was extremely diligent about making sure the part was there and would be used for our car. More

by cathydodd3

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rob Young

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Apr 24, 2025 -

Regal Acura responded

Cathy, we're delighted to hear that Rob provided such diligent service during your visit to Regal Acura. It's great knowing he ensured the part was available and ready for your car. Thank you for sharing this experience with us! Safe travels!

March 29, 2025

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Employee Rating

xxxx regal and rob I will take my car to chuckie cheese before I come back their before I come back their More

by borderstanika

Verified Customer

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Recommend Dealer

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Mar 31, 2025 -

Regal Acura responded

Hello - I'm concerned to see this review and would like the opportunity to get some additional feedback about your experience. At your earliest convenience, would you please contact me directly? Thank you, Johnny Mullins - Service Manager - (863) 356-4439

March 27, 2025

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Employee Rating

Appreciate that they have a courtesy car to take you and drop you off if needed. drop you off if needed. More

by WDEEMER

Verified Customer

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman

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Mar 27, 2025 -

Regal Acura responded

Thank you for the glowing review! We appreciate your support! - Regal Acura

March 15, 2025

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Employee Rating

Good experienced technicians and solving problems quickly. Highly recommended and will go back for any other service needs. quickly. Highly recommended and will go back for any other service needs. More

by Robert

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Cris Aviso, Shalymov Isaac, Jeff Soloj, Jared Plummer , Megan Barnes

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Mar 17, 2025 -

Regal Acura responded

Thank you!

February 26, 2025

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Employee Rating

No good service no communication the customer the no back the dealer no good. Custome back the dealer no good. Custome More

by lymariebonilla7

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Shalymov Isaac , Megan Barnes

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Mar 03, 2025 -

Regal Acura responded

We welcome the opportunity to resolve these concerns and regain your confidence in us and hope you will reach out when you have the chance. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

February 15, 2025

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Employee Rating

They overcharge, misdiagnose and lie to their customers. Terrible remedy process. I would not recommend if you care about your financial well-being Terrible remedy process. I would not recommend if you care about your financial well-being More

by truthhuntr

Verified Customer

Recommend Dealer

Other Employees Tagged: Chrissy Hartman, Shalymov Isaac , Megan Barnes

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Feb 17, 2025 -

Regal Acura responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Chrissy Hartman – Service Lane Manager to discuss.

February 11, 2025

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Employee Rating

The part was not there after I checked and told it was there. Still no phone call on part there. Still no phone call on part More

by Kevin

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 17, 2025 -

Regal Acura responded

Kevin, I'm sorry to hear about this situation and would like the opportunity to look into it further for you. At your earliest convenience, would you please contact me directly? Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

December 24, 2024

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Employee Rating

Went to a get a tire replaced. It took 2 hrs to change one tire. It took 2 hrs to change one tire. More

by browna426

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Shalymov Isaac , Megan Barnes

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Dec 24, 2024 -

Regal Acura responded

We appreciate your feedback and will share this with the team. Please don't hesitate to reach out if there is anything else we can assist with moving forward. We look forward to earning the fifth star next time! Thank you! - Regal Acura

December 21, 2024

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Employee Rating

Rob took care of all my auto needs in a timely and professional manner. Will continue with Rob as my service contact on my new ZDX. professional manner. Will continue with Rob as my service contact on my new ZDX. More

by RONALD.AULT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 23, 2024 -

Regal Acura responded

Hi Ronald, we're delighted to hear that Rob provided you with excellent service at Regal Acura. We look forward to continuing our support for your new ZDX! Enjoy your new ride!

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