Robert Blocker | Page 23

Excellent experience Just wanted to give a two thumbs up for the excellent buying experience that I had this past weekend in my purchase of a new Toyota Sienna van. Robe Just wanted to give a two thumbs up for the excellent buying experience that I had this past weekend in my purchase of a new Toyota Sienna van. Robert Blocker made the entire experience a very good one for me in every respect. More

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2014 Toyota Highlander Limited This was my first experience with Norton Toyota, but it will not be my last! Robert Blocker e-mailed my right after I finished an AARP car buying que This was my first experience with Norton Toyota, but it will not be my last! Robert Blocker e-mailed my right after I finished an AARP car buying questionnaire. Other dealers contacted me, but Robert was the only one who seemed to understand that I knew what I wanted. He could not find the color & options that I wanted in the five state area so he e-mailed a list of options, color, etc & after I told him exactly what I wanted, he ordered me one from the factory. It ended up taking longer than what he thought to get it to Tulsa, but he was e-mailing, calling me, keeping me in the loop. On the day I was to pick my vehicle up, it was pouring. Robert was undaunted by the weather & got me fixed up in spite of what was going on outside. I was given a good trade-in for my 2011 Highlander. Robert then gave me to Zack Pinney who was wonderful in showing me all the different options I had available for financing, even though I was using my credit union. Both of these men were extremely professional, yet I felt I had known them for some time. Robert showed me how to operate the many features of my new Highlander especially since I do not use a lot of the new technology that is available for me. It has been a long time since I left a car dealership feeling that I had just gone through the ringer because of all the hassles. This experience was hassle free for me. I traveled 2 hours to deal with people I had only talked to on the phone or through e-mails. I definitely recommend Norton Toyota to anyone who wants to buy a vehicle in a friendly, hassle-free atmosphere with professional people. More

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2014 Tacoma It took a while to receive my new Tacoma but Robert was informative and easy to work with on the purchase. Overall a good buying experience. It took a while to receive my new Tacoma but Robert was informative and easy to work with on the purchase. Overall a good buying experience. More

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New Tundra Robert was very patient and assisted throughout the process - going above and beyond to ensure the vehicle was as I wanted it when I took delivery. Robert was very patient and assisted throughout the process - going above and beyond to ensure the vehicle was as I wanted it when I took delivery. More

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New Highlander A very pleasant car buying experience. I love my new highlander. Robert was very helpful. Great atmosphere. I appreciated how family friendly the dea A very pleasant car buying experience. I love my new highlander. Robert was very helpful. Great atmosphere. I appreciated how family friendly the dealership was. More

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Awesome experience! Great experience buying our new Toyota! The process took a little while but well worth it! The staff is friendly and we got a great deal on our Prius Great experience buying our new Toyota! The process took a little while but well worth it! The staff is friendly and we got a great deal on our Prius c! More

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New Prius Review Robert was very helpful, informative, and not over bearing like some sales people can be. My wife and I had just had our car totaled by an inattentive Robert was very helpful, informative, and not over bearing like some sales people can be. My wife and I had just had our car totaled by an inattentive driver and really were not looking forward to starting over with another car. He made the process enjoyable and hassle free. More

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overall experience with jim noton toyota our experience with Alisha was a very good one she took the time to go over all of our options and come up with the best offer for us our experience with Alisha was a very good one she took the time to go over all of our options and come up with the best offer for us she gave us excellent service and was very patience and gave us one of the best car buying experiences of our lifetime More

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I was in the process of moving to colorado looking purchase my wife a new 4 runner. Jim norton seemed to have the best prices at the time is the only reason i chose to purchase there. Overall the ex purchase my wife a new 4 runner. Jim norton seemed to have the best prices at the time is the only reason i chose to purchase there. Overall the experience was ok. I didn't feel like they had a very strong financial department. They ran the wrong credit report to begin with, informing me i had been declined by two financial groups which was not the case. Obviously it was a mistake. Then there was a misunderstanding as to the time of pickup for the vehicle. I had told them my wife should be there to pickup the vehicle around 2pm, but was not informed that appointments were needed to complete the financial paperwork. When my wife arrived around 5 to pickup the vehicle (live in stillwater fyi) the sales associates were less than friendly to her. It wasn't her fault simple misunderstanding but pretty unprofessional on thier part. Lets just say for thier sake i'm glad i live in colorado and was not there at the time. All in all we like the vehicle but i would have expected better customer service putting 20k down and having a high credit score. I negotiated 38k out the door over the phone and when i was mailed the documents to sign see they tacked on 349.00 in dealership fees. In the fine print it reads oral agreements are not binding. What happened to the day when you could take a man at his word. Guess that's the world we live in. More

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Excellent experience working with Robert Blocker at Jim Norton. He was upfront on pricing and services. I had some special circumstances that Robert helped me work through. Awesome job! Norton. He was upfront on pricing and services. I had some special circumstances that Robert helped me work through. Awesome job! More

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