"Going above and beyond!"
Bobby went above and beyond in helping me find the perfect vehicle for me. I was a unique case and he had a lot of patience in helping me work through scenarios to make sure the vehicle worked for me.
"Absolutely the BEST customer service I have ever dealt with."
Over the past 5 or so years that I've been coming to Luther Brookdale Toyota I have always experienced stellar customer service. I don't think I've been more pleased at any business.... not just car dealers. (In fact, my only disappointment has been that in my last visit they ran out of complimentary cookies before I got there.)
I hope every Luther dealer is like this, as Luther will be my first visit if I or my wife buy another car.
Other Employees Tagged:
Steve Yang, Jeremy Brisbane, Duane Green
"Great people, great service"
Bobby D made the purchase of my car effortless. I would highly recommend him and the rest of the staff at Luther Toyota. I would not go anywhere else.
"the perfect storm "
- Toyota joe
Went to test drive a used Camry, sales men asked if I had considered buying new so I drove a new one but I thought it would be too much money and I was under water on my trade in by 1500.00 in comes abdi and we started to haggle I drove the new Camry home because brookdale Toyota made it happen giving me more than I owed on my trade in and took nearly 4000 off msrp on my new Camry se, love the car,I’m glad I stoped in.
"Saleman was great financial people, not so much"
Bobby was extremely good and efficient but when it came to working out the financing the process became slow and painful. There is no reason the process should have taken as long as it did.
I highly recommend Bobby but if you go there, be prepared for a long purchase process and many frustrations.
"Bought a new Prius!!!"
Had a terrific experience purchasing my new Prius. I was greeted by friendly faces and great service. Thanks to Bobby D I drove away with the exact car I was looking for! The dealership was clean and the waiting lounge was wonderful. Thank you Bobby D for your help and fantastic service. I will definitely recommend you to my friends in the market for a new or used car!
"A pleasant experience"
- George M
Shopping for a car can be confusing and a bit of a pain. Bobby D made it pleasant. He, and all the rest of the folks were always pleasant and courteous. More than that, they listened to my concerns and questions, and did not try to "sell" me in any way. The information they provided was always right right on and accurate. When we made the deal it was fair!!
"Helpful and attentive"
Bobby was great to work with! We hit a snag with the car I was trading but he worked with us to get it all figured out. He listened to what we wanted in an SUV and came back with the perfect car and then a great deal. We couldn't turn it down!
"Bobby was very professional and personable."
The transaction was easy and quick, they made it easy, Bobby took the time to find the right vehicle for me, he asked important questions to make sure my needs were met. Neal, in Finance was great, I was comfortable with my purchase!
Other Employees Tagged:
Overall, the experience we had in buying our car was pleasant. Doug was very patient and helpful when we first went to the dealership to test drive a vehicle. He ran the numbers for us on a couple vehicles of which allowed us to return home and figure out what would work best within our budget with the vehicles we liked.
A week later we returned to the dealership and purchased our 2016 Toyota Avalon with the assistance of Bobby D due to Doug being out of the office on this day. Bobby D was awesome all around in helping us from the moment we stepped into the dealership to the second we drove away in our "new" car. He took care of all our vehicle's needs from the tires to the floor mats without any problem and this went far with us!