Robert Brown | Page 13

Walt Massey Chevrolet Marion responded

We’re glad to hear you trust our team and enjoy the convenience of our location! Getting things done right the first time is what we aim for—thanks so much for your kind words!

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your recent experience and understand how important familiarity and trust are when making a purchase. Your loyalty over the years means a great deal to us, and it’s disappointing to know we may have let you down during this transition. Dan Schian, our General Manager, would welcome the chance to speak with you directly and see how we can make things right.

Walt Massey Chevrolet Marion responded

We're sorry to hear about the confusion and appreciate you bringing this to our attention. We’re glad you were able to get it corrected. If there’s anything more we can do to help, please don’t hesitate to reach out.

Walt Massey Chevrolet Marion responded

Awesome to hear everything was timely and tidy—and even better that you scored the June oil change special! We’re glad you had a great visit and hope to see you again soon!

Walt Massey Chevrolet Marion responded

We’re glad to hear our service advisors are taking great care of you and helping with your service needs. Providing courteous and helpful support is what we aim for—thanks for sharing!

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your experience and understand your frustration. This isn’t the level of service we aim to provide, and we’d appreciate the opportunity to make things right. Please Dan Schian, our General Manager directly so we can look into this and address your concerns.

Walt Massey Chevrolet Marion responded

We’re sorry to hear about the delay and lack of communication during your visit. That’s not the experience we aim to provide. Our GM, Dan Schian, would really appreciate the opportunity to speak with you directly to better understand what happened and work toward making it right. We’re also unable to locate a repair order under your name, so please reach out when you can so we can connect the dots and resolve this properly.

Walt Massey Chevrolet Marion responded

So glad to hear Robert got your car back up and running like new! We appreciate the shoutout to our service department—they work hard to make sure every vehicle gets the care it needs. Thanks for trusting us!

Walt Massey Chevrolet Marion responded

We truly appreciate your continued support and kind words about Robert! It means a lot that you’ve recommended him to others—he’s a valued part of our team, and we’re glad he’s earned your trust.

Walt Massey Chevrolet Marion responded

Robert truly goes above and beyond, and we're so glad you've had such consistently positive experiences with him. Knowing your vehicle concerns are in good hands makes all the difference—thank you for your trust and continued support!