Robert Cappelletti | Page 3

Rob and team were great to work with. I had a few quirky requests and they didn’t flinch. Able to deliver exactly what I was looking for! I had a few quirky requests and they didn’t flinch. Able to deliver exactly what I was looking for! More

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I had an excellent experience purchasing my new vehicle. Shout out to Robert Cappelletti. He was great to work with, was very responsive, and went above and beyond with any questions or special requests I Shout out to Robert Cappelletti. He was great to work with, was very responsive, and went above and beyond with any questions or special requests I had! This is a no hassle, low pressure dealership and I would highly recommend to friends and family. Was happy to make a deal with them and would definitely consider them again in the future. More

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This dealership is efficient, friendly, polite, attractive and eager and willing to go out of their way to make everything go smoothly and exactly as expected or more! attractive and eager and willing to go out of their way to make everything go smoothly and exactly as expected or more! More

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A wonderful experience, everyone was direct and honest. They were welcoming and moved quickly. I would recommend this dealership. They were welcoming and moved quickly. I would recommend this dealership. More

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Robert Cappelleti was really polite and had patience throughout our dealings. I will definitely go back when I want a trade in or buying a new car. throughout our dealings. I will definitely go back when I want a trade in or buying a new car. More

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Jamie taught me more today going over my new BMW X5 than I have learned from any other dealership in the past owning a total of three BMWs now! He was a true knowledgeable professional! I have learned from any other dealership in the past owning a total of three BMWs now! He was a true knowledgeable professional! More

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My experience in purchasing a BMW X1 from Herb Chambers, Sudbury, was very smooth and enjoyable. We negotiated the deal with a cordial telephone call with Pranav, the General Manager, and then dealt with Ro Sudbury, was very smooth and enjoyable. We negotiated the deal with a cordial telephone call with Pranav, the General Manager, and then dealt with Robert Cappelletti, Sales Consultant who executed the preparation and delivery of the vehicle flawlessly. All in all, the most pleasant auto purchase experience out of many previous ones from other dealers. More

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The WORST purchase experience. They let someone else test drive the X3 while we were waiting to purchase it. It took days for delivery of the X3 because it was excuse after excuse. We have tried sever test drive the X3 while we were waiting to purchase it. It took days for delivery of the X3 because it was excuse after excuse. We have tried several times to cancel a Tire and Wheel protection and kept getting excuses as to why it wasn’t canceled. First, we couldn’t cancel until after 30 days, which was a lie. Second, we were getting a check because the wrong form was signed and the finance manager put on the paperwork the vehicle was totaled, another lie. Third time, they sent paperwork with incorrect information still. Instead of the General Manager saying, how can we make this right all we got is empty apologies for their mistakes and lack of customer service. First time shopping here and most definitely the LAST! More

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They were great! Both my sales person Robert and the finance manager were a pleasure to work with. finance manager were a pleasure to work with. More

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The customer service is 5 stars. Very attentive and detailed oriented. My problem was resolved detailed oriented. My problem was resolved More

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