Robert Chen

A subordinate replied to my inquiry to Mr. Chen. Totally unsatisfactory! I bought a used 2024 Toyota 4 Runner from Ourisman. 45 Days later, they cannot seem to get the title from the auction h Chen. Totally unsatisfactory! I bought a used 2024 Toyota 4 Runner from Ourisman. 45 Days later, they cannot seem to get the title from the auction house where they bought the vehicle. So, this company sold me a vehicle on which they did not have a clear title - UNBELIEVABLE! Furthermore, when the vehicle was delivered, I was informed that there was only one FOB. There should have been two. Yet no one in this organization will lift a finger to get a second FOB, which they could easily do, since Ourisman has four different Toyota dealerships. Furthermore, in preparation for a road trip, I discovered that the tire jack and all related equipment for changing a tire were missing. More crickets. More

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The sale Representative who worked with me was very friendly and helpful in answering my questions and concerns. Thank my nephew’s referral. Ourisman Honda of Laurel rocks! friendly and helpful in answering my questions and concerns. Thank my nephew’s referral. Ourisman Honda of Laurel rocks! More

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It was a pleasant experience dealing with Robert Chen, the manager and also Jim Powell, the sales person and Ash as the financer went very smoothly the manager and also Jim Powell, the sales person and Ash as the financer went very smoothly More

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I had a fantastic experience buying my new car, thanks to the amazing Honda sales lady by the name of Bre. Bre was friendly, knowledgeable, and made the whole process smooth and stress-free. She took time to the amazing Honda sales lady by the name of Bre. Bre was friendly, knowledgeable, and made the whole process smooth and stress-free. She took time to understand what I needed and made sure I got a great deal. I highly recommended her if you’re looking for great service and no pressure experience! More

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Bre was professional, courteous, and patient. We appreciated her going the extra mile (literally) in getting the car in the color we wanted transferred to Ourisman Honda Laurel. We appreciated her going the extra mile (literally) in getting the car in the color we wanted transferred to Ourisman Honda Laurel. More

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Issac and Bre did a great job assisting me with my car purchase. A Really good team purchase. A Really good team More

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Very friendly and helpful. The transaction was vey smooth. I would recommend them to anyone. The transaction was vey smooth. I would recommend them to anyone. More

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The dealership is clean and the staff is friendly. The location is a little odd but otherwise fine. The location is a little odd but otherwise fine. More

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I did the Recall service at Ourisman Honda and it was great experience and on time. I recommend all Honda owner to service their car there. great experience and on time. I recommend all Honda owner to service their car there. More

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I had an excellent experience purchasing my new car here. The staff was knowledgeable, professional, and friendly. They made the entire process smooth and stress-free, offering great deals and outstanding cu The staff was knowledgeable, professional, and friendly. They made the entire process smooth and stress-free, offering great deals and outstanding customer service. Highly recommend! More

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