Jeff Ramsey
Jeff Ramsey at Ourisman Honda of Laurel
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Jeff Ramsey

Variable Operations Director

Ourisman Honda of Laurel

3371 Fort Meade Rd
Laurel, MD 20724

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4.7
15 Reviews
4.7

15 Reviews

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15 Reviews of Jeff Ramsey

April 21, 2024

Dealership Rating
Employee Rating

Friendly staff, very professional, pointed out other issues I was not aware of and repairs were done immediately.. More

by dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

Ourisman Honda of Laurel responded

Thank you for this amazing review, Dean.

April 03, 2024

Dealership Rating
Employee Rating

I was very pleased with the service that I received from my initial inquiry to the final purchase of a vehicle. The entire experience was a seamless and well coordinated process. More

by Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Mil, Robert Chen, Kris Platon , Jimmy Powell, Bronwen Fisher

Apr 09, 2024

Ourisman Honda of Laurel responded

Thank you for sharing your experience with us! We're delighted to hear that you were very pleased with the entire process, from your initial inquiry to the final purchase of your vehicle. Providing a seamless and well-coordinated experience is our goal, and we're glad to hear that we met your expectations. If you have any further feedback or need assistance in the future, please feel free to reach out. We appreciate your business and look forward to serving you again.

February 15, 2024

Dealership Rating
Employee Rating

Car was ready ahead of time. Communication during the process was exceptional. Good customer service. More

by Msjlewiseducate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 15, 2024

Ourisman Honda of Laurel responded

Thank you for much for the kind words!

February 15, 2024

Dealership Rating
Employee Rating

Fast drop off, fast service and effort less. Waiting area is decent with water and coffee More

by Paulla Mehta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Chen, Kris Platon

Feb 15, 2024

Ourisman Honda of Laurel responded

Thank you, Paulla for the 5 star review.

January 26, 2024

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Employee Rating

Mike is very helpful and knowledgeable. The process was smooth and easy. Will definitely come back for future business. More

by mingchengzhang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Mil, Robert Chen , Abual Tabib

Jan 26, 2024

Ourisman Honda of Laurel responded

Thank you so much for the great review.

January 24, 2024

Dealership Rating
Employee Rating

Very accommodating, friendly staff, helpful ,I'm very glad I found this place to buy my car. More

by JAIMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Mil, Robert Chen , Abual Tabib

Jan 26, 2024

Ourisman Honda of Laurel responded

Thank you for your business, Jaimer.

November 04, 2023

Dealership Rating
Employee Rating

Service was outstanding along with customer service! I have been going to Ourisman Honda of Laurel now for over 20 years. I have also bought three vehicles at this location. But customers beware, in More

by Cesar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Mil, Robert Chen , Abual Tabib, Brian in Service Department

Nov 06, 2023

Ourisman Honda of Laurel responded

Thank you for your continued loyalty and for sharing your experience with Ourisman Honda of Laurel. We greatly appreciate your patronage over the past 20 years and your feedback about our service and customer service. We're thrilled to hear that you've consistently received outstanding service at our dealership and have purchased multiple vehicles from us. Your satisfaction and trust mean a lot to us. We understand your concerns regarding the additional charge for using a credit card, and we apologize for any inconvenience this may have caused. We're continuously working to improve our processes, and your input is important to us. After reviewing the increased expense of credit cards, as a company we decide to give customer an option to pay the fee or avoid by using a debit card verse just raising all service prices to all customers. This was one of many ways we are trying to keep out prices down. We hope you'll continue to choose Ourisman Honda of Laurel for your vehicle service needs and any future vehicle purchases. If you ever have further questions or concerns, please don't hesitate to reach out to our general manager Robert Chen at rchen@ourismancars.com. We appreciate your understanding and look forward to serving you with excellence in the future.

October 29, 2023

Dealership Rating
Employee Rating

Friendly service from a knowledgable sales team and the finance manager, Ash, was personable and a truly nice guy. The entire team at Ourisman Honda of Laurel made the buying experience almost painless. More

by markc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Mil, Robert Chen , Abual Tabib, Ash

Oct 30, 2023

Ourisman Honda of Laurel responded

Your kind words mean a lot to us, and we'll be sure to share your feedback with Ash and the entire team. We're always here to assist you, and we look forward to serving you again in the future.

July 26, 2023

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Employee Rating

I have bought two vehicles from this dealership. I always get my vehicles service here everyone is so nice and courteous. I would recommend this dealership. Thank you everyone for your generosity. More

by gods1stldy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2023

Ourisman Honda of Laurel responded

Thank you so much for taking the time to leave us a review! We value your feedback and are pleased to hear you consistently have a positive experience at our dealership. Our top priority is excellent customer service, and we're grateful our courteous and professional team members provide that to you. Please don't hesitate to reach out if you or your Honda needs anything--we're more than happy to help. Thanks for continuing to support Ourisman, and have a wonderful day! We look forward to your next visit.

June 16, 2023

Dealership Rating
Employee Rating

Mechanic’s work seems fine but the front service reception is a group of guys who are unprofessional. Everything they say is a diversion. Nothing is true. They say they will call, no call. They say More

by Mlc1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kris and all his laughing friends

Jun 16, 2023

Ourisman Honda of Laurel responded

I'm sorry to hear about your negative experience with the front service reception at the mechanic's shop. Unprofessional staff is not who we are. Please contact my service manager Bill Lavin at blavin@ourismancars.com to give us a chance to fix this issue for you. Thank you.

Jun 16, 2023

Mlc1214 responded

To fix your issue is to train your staff on proper customer service. Stop the boys club vibe of the reception area. Improve your process for contacting customers when you’re servicing their car by actually contacting them. Believe the contact information on the drop off envelope and not assume your computer data is more accurate. Stop saying you called or emailed or whatever when you know you haven’t. Very frustrating. Our phones track everything so stop lying. This is all I have to say on this subject. Hope you make improvements for your remaining customers.

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