Robert Chen
Robert Chen at Ourisman Honda of Laurel

Robert Chen

General Manager

Ourisman Honda of Laurel

3371 Fort Meade Rd
Laurel, MD 20724

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4.8
44 Reviews
4.8

44 Reviews

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44 Reviews of Robert Chen

August 14, 2025

Dealership Rating
Employee Rating

Very good dealership. This was our second time perching a new car from Ourisman Honda Laurel. Sales , Managers and Finance are terrific. Sarah Blackmon was fantastic. She More

by TD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarah Blackmon

Aug 14, 2025

Ourisman Honda of Laurel responded

Thank you so much for your kind words and for choosing us again! We're thrilled to hear Sarah and the team provided a great experience. Enjoy your new car!

August 10, 2025

Dealership Rating
Employee Rating

The staff was pleasant and efficient. I was given all the information needed in order to purchase the car that met my needs. Alex Chen and Bobby Mills were exceptional. More

by pollackc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Mil , Malik

Aug 11, 2025

Ourisman Honda of Laurel responded

Thank you for your thoughtful feedback! We're glad Alex and Bobby provided such great support and helped you find the right car. Enjoy your new ride!

July 27, 2025

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Employee Rating

The dealership was great and my sales rep Bre got me in and out! Thanks More

by Kabeer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bre

Jul 28, 2025

Ourisman Honda of Laurel responded

Thanks for the great feedback! We're glad Bre got you in and out quickly. Enjoy the ride!

July 23, 2025

Dealership Rating
Employee Rating

This was a big decision and the team helped me each step of the way. More

by Deidreelcpc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Mil

Jul 24, 2025

Ourisman Honda of Laurel responded

We're truly honored to have supported you through such an important decision. Our team is committed to being there every step of the way, and it’s wonderful to hear that you felt that support. Thank you for trusting us!

July 22, 2025

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Employee Rating

I sent an email yesterday, July 21, at 4:54 PM to Mr. Chen and Victor Forchue requesting the removal of additional products—a 10-year extended warranty and 5 years of prepaid maintenance—from the financi More

by jeguerrier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victor Forchue

Jul 22, 2025

Ourisman Honda of Laurel responded

Mr. Guerrier, I hope todays meeting answers all your questions. If you need anything else please contact Robert Chen at any time at rchen@ourismancars.com. Have great day.

July 04, 2025

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Employee Rating

Excellent service, the kindness here is consistent throughout the staff, and it is a place that you can trust. I was cared for throughout the process, and received real advice that guided my decision, More

by adamauxier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Mil, Jeff Ramsey , Breaun Garner

Jul 07, 2025

Ourisman Honda of Laurel responded

Thank you for your kind words! We’re glad Bre and the team provided you with excellent service and trusted advice. We appreciate your feedback!

June 29, 2025

Dealership Rating
Employee Rating

I can tell my family and friend they can go over there to fix the car problems More

by saini.manider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Mil

June 08, 2025

Dealership Rating
Employee Rating

A subordinate replied to my inquiry to Mr. Chen. Totally unsatisfactory! I bought a used 2024 Toyota 4 Runner from Ourisman. 45 Days later, they cannot seem to get the title from the auction h More

by wdneal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bobby Mil, Jeff Ramsey

Jun 10, 2025

Ourisman Honda of Laurel responded

I am sorry to hear about this. Can you please contact our GM Robert Chen directly at rchen@ourismancars.com? He would like to speak to you.

April 15, 2025

Dealership Rating
Employee Rating

The sale Representative who worked with me was very friendly and helpful in answering my questions and concerns. Thank my nephew’s referral. Ourisman Honda of Laurel rocks! More

by hweisiupayer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Mil

Apr 18, 2025

Ourisman Honda of Laurel responded

Thank you so much for your kind words! We're glad you had a great experience and truly appreciate your nephew’s referral. Ourisman Honda of Laurel is happy to have helped!

April 05, 2025

Dealership Rating
Employee Rating

It was a pleasant experience dealing with Robert Chen, the manager and also Jim Powell, the sales person and Ash as the financer went very smoothly More

by tmonroe743
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Powell and Finance Ash

Apr 10, 2025

Ourisman Honda of Laurel responded

Thank you for the kind words! We're glad to hear Robert, Jim, and Ash made your experience smooth and pleasant. We appreciate your business and hope to see you again!

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