Robert Crabtree | Page 7

Upsetting I was hoping this Mercedes of Fletcher Jones brand dealership would help me. I was wrong. This is the 2nd time I've been upset with Mercedes of Flet I was hoping this Mercedes of Fletcher Jones brand dealership would help me. I was wrong. This is the 2nd time I've been upset with Mercedes of Fletcher Jones. The first was about 15 years ago with Mercedes of Fletcher Jones Newport Beach... the culture still hasn't changed for the best. On this visit it was apparent to me that this dealership felt more like an auto museum rather than a dealership that wanted to sell cars (no activity going on). I've owned 2 Mercedes over the last 20 years but have been much more happier with the customer service I've experienced with BMW. Over the last 20 years I've owned 5 BMW's so it looks like I'll continue with BMW. This dealership just affirmed with me to stay with BMW brand. I was pleasantly greeted and my salesperson knew his product. However he failed to listen to me. I told him I already had my financing approved and was looking for a Certified Pre-Owned c-class. I test drove a nice C250 and the price although a bit high he assured me he could negotiate. It was all down hill from there. I told him my financing was approved at 3.1% for 60 mos and BMW offered me $4000 for my trade and I told him what my credit scores were from each bureau. He assured me that he was only going to run my credit with one bureau to see if he can offer me a better used car rate because he could get better rate on CPO's. Ha, Ha.. he came back with 12.9% for 72 mos and then only offered $2500 on my trade and then told me he ran 2 credit bureaus.. I mean why even come back to tell me how much his dealership was willing to screw me over. No shame here. Then of course he wanted the finance manager to sit down with me to see what I could do.. I'm laughing and wouldn't even let his finance cronie get two words out before I said give me the my keys and registration and I immediately bolted for the exit. As I was getting back into my BMW another sales manager came up to me and talked to me while I was in my car trying to leave. John was nice and calmed me down a bit and said he'll give me another $750 on my trade-in and for me to just take the financing and make a few payments and then refi.. Really? Refi after a few months? This dealership must think all it's customers are idiots. Take the 12% now then in 6 mos well give you the 3% and by the way bring in cash to cover the negative because the cars have depreciated below blue book.. gosh. No wonder the place is dead and has no customer base or traffic. I was hesitant because a co-worker had a similar experience with Mercedes but now I believe it. I told many of my other friends and co-workers about this experience and then the next day my neighbors were even telling me they've heard about my bad experiences at that dealership.. geeze word really gets out fast around Temecula/Murrieta. BTW: I went to BMW of Murrieta got my deal without any hassle... (they even gave me $2k more so $6k for my trade) what a difference. BMW won me over again.. Sorry Mercedes I tried but you keep letting me down. More

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Easy to do business with and a wide variety of cars to choos Called in told them what I wanted and guess what they delivered. Huge selection and great pricing. They carry a lot of special edition colors that you Called in told them what I wanted and guess what they delivered. Huge selection and great pricing. They carry a lot of special edition colors that you can not get at most dealerships. More

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Great Job! Bob Crabtree was my sales man and he did a fantastic job! I was very pleased with the service and my new car! I will definitely come back! Bob Crabtree was my sales man and he did a fantastic job! I was very pleased with the service and my new car! I will definitely come back! More

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outstanding our sales rep bod crabtree is excellent. He made our visit awesome. He had everything ready to go when we got there. we were in and out super fast our sales rep bod crabtree is excellent. He made our visit awesome. He had everything ready to go when we got there. we were in and out super fast with our new mercedes-benz. More

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