Robert Damas | Page 13

SERVICE OUSTANDING CUSTOMER SERVICE. VERY KNOWLEDGEABLE, COUTEOUS, AND POLITE SERVICE STAFF IN REFERENCE TO MR ROBERT DAMAS DEMEANOR. I WOULD NOT HESITATE TO OUSTANDING CUSTOMER SERVICE. VERY KNOWLEDGEABLE, COUTEOUS, AND POLITE SERVICE STAFF IN REFERENCE TO MR ROBERT DAMAS DEMEANOR. I WOULD NOT HESITATE TO REFER THIS DEALERSHIP TO ANYBODY. More

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Service was Good Very good servixe would uhu again. Nice car rental. Good Work. Excelente services. Would recomend again to my friends and family and my grandparents u Very good servixe would uhu again. Nice car rental. Good Work. Excelente services. Would recomend again to my friends and family and my grandparents uhu More

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Fantastic, as per usual Robert goes above and beyond whenever I bring my car in. He makes the process easy and expedites everything, demonstrating a respect for my time that Robert goes above and beyond whenever I bring my car in. He makes the process easy and expedites everything, demonstrating a respect for my time that many service members wouldn't. I trust him implicitly and takes every piece of advice he gives seriously. When he isn't there but I'm expected, he makes sure his associates afford me the same respect. He is outstanding. More

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Great service Every time I go to the dealer with a problem or for service, I receive excellent service from Mr. Robert Damas. He is a very professional, courteous, Every time I go to the dealer with a problem or for service, I receive excellent service from Mr. Robert Damas. He is a very professional, courteous, knowledgeable, and helpful man. More

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efficiant in and out....no hassle....car clean and work done on time...loaner car...great communication during and after visit. repair done in a timely manner in and out....no hassle....car clean and work done on time...loaner car...great communication during and after visit. repair done in a timely manner More

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Excellent service & awesome staff!! Exceptional service from the start to the end of the process. The drop off experience was very smooth. The experience with Robert was pleasant and i Exceptional service from the start to the end of the process. The drop off experience was very smooth. The experience with Robert was pleasant and informative. Getting a loaned vehicle was very courteous and detailed. The gentleman at the counter even assisted me setting up the Bluetooth for my cellular telephone. The return of the vehicle and the pick up of my vehicle, again, was fast and efficient. Mr. Vernon Chang and Andrew, who assisted me at the end of the process, were very professional. Awesome experience thanks to the great staff!! More

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Unbelievably great service! Exceptional service! Taken immediately and serviced while I waited. I was frequently updated as to the status of my service. The service was performed Exceptional service! Taken immediately and serviced while I waited. I was frequently updated as to the status of my service. The service was performed exactly as promised and my car was promptly returned to me with everything correctly completed and the car was washed. More

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Great deal and excellent service My service manager is Robert Damas, always excellent and helpful. My sales rep, Jose Alfonso, gave me a great deal on a CPO 2014 E350, my second E 350 My service manager is Robert Damas, always excellent and helpful. My sales rep, Jose Alfonso, gave me a great deal on a CPO 2014 E350, my second E 350 from Cutler Bay MB. More

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Overall service was great. Car was not washed as usual. Very prompt and service advisor was great he was helpful and repaired everything as expected. Fee for battery was acceptable Very prompt and service advisor was great he was helpful and repaired everything as expected. Fee for battery was acceptable More

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The first reason why you purchase a Mercedes Benz or an The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a prop The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a proper customer service at all times. Sadly that does not happen at your service department. I've purchased 3 Mercedes Benz up until now and every time I have been at your service department I've left very upset and disappointed. At the beginning I thought that maybe I just met that one person at a bad day and gave it several other tries but there was no improvement from anybody. They have acted rudely, disrespectfully, and very patronizing. Honestly it's very sad that a respected company such as Mercedes Benz counts on your service department to keep their customers happy and coming back. Here are some tips. never judge by the appearances, you might be surprised; if you say to a costumer that you'll return his call or notify when the car is ready, please DO so; never act like you are better than your costumers and that you'll always have that job regardless of how you treat them; please apologize when you make a mistake, it's only fair; always remember your costumers are spending a ton of money to get what they deserve; and please, please, please, we don't care about your feud with the Coral Gables dealer, it's not ethic that we see or hear how you worry more about passing the ball to one another instead of trying to get our issues solved, after all, you all respond to Mercedes Benz. I really hope you improve when it comes to customer service for the sake of MB's good name and reputation, regardless I'm not going back to your dealer even if you were the last MB dealer on earth. I hope Coral Gables knows how to treat their customers right. More

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