Robert David

Guys were great took care of me and all my needs this is my first time here and I will tell all my friends that southern 441 toyota is the place to go if you need ride Mike my first time here and I will tell all my friends that southern 441 toyota is the place to go if you need ride Mike More

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In September I had a friend come with me to buy a used car. I have always gone to a dealership in the past because I had confidence in what I was buying. I purchased a used Toyota RAV4 ($25,000) with ve car. I have always gone to a dealership in the past because I had confidence in what I was buying. I purchased a used Toyota RAV4 ($25,000) with very low mileage from Southern 441 Toyota. I was told it was a lease that was turned in and shown a clean Carfax report. Both my friend and I looked over the car and when getting to the back, the salesman opened the hatch. Everything looked good and I even purchased the extended warranty. About 1 week later I washed the car and that's when I noticed these 2 "streaks" on the exterior back hatch. It looked like a deficiency in the paint or something. I went back to show the salesman and ask what it was - he said he didn't know and not to worry. I asked if the paint was covered under warranty?? No. About 2 weeks after that, the streaks started to bubble, and the paint was coming off! I went back and asked to speak with a manager who told me they bought it at an auction and if any paint work was done, it was not by Toyota! There was nothing he could do because it was a used car. He offered me the number of their paint guy who may give me a discount. I called and they never called back. I went to MY collision/paint guys and they immediately knew that who ever had painted it had let water get beneath it, making it bubble. I wanted it fixed and they agreed at $750. My guys had it 4 days (I had the use of another car at the time) and when I picked it up - they didn't want to put the emblems back on because they felt their paint wouldn't stick, something was "off". They said who ever painted it before had used such an inferior product that it messed up the car. They also could tell it had been in a collision. Sure enough, they were right and within 2 weeks it was bubbling terribly. They stand by their work and are doing it again, for free, as I type. They said they would have to really grind down the back to start fresh. This time I had to rent a car at $60/day! I am shocked at the lack of customer service I received at the Southern 441 Toyota dealership. I told the manager I am leaving there a very unhappy customer - aside from taking the car back and giving me something else, they offered me nothing. Why would I trust them with a different car? This was not an inexpensive purchase! I will NEVER use them again and warn everyone to be leery of Carfax reports and what the employees tell you. I'm still hopeful my paint guys will have success because they are the best! More

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why buy one car when you can buy two ? We have twin daughters and when one of them wanted to trade in her overpriced vehicle from another dealership , I went with her to make sure she didn' We have twin daughters and when one of them wanted to trade in her overpriced vehicle from another dealership , I went with her to make sure she didn't have the same problem. We were so happy with the entire process from our salesperson Robert to Vince in finance and Roberto the sales manager that we decided to take the other twin to get a car as well. This time Charlie was our finance person but salesperson and sales manager were the same . They helped us get both girls into a car that fit within their budget and we will never go anywhere else . Southern 441 Toyota was a very pleasant experience from the moment we walked in. Thank you to all of the staff More

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