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Start your review of Robert Farr.
Robert Farr
Robert Farr at Norm Reeves Toyota San Diego
Refer Me
4.4

Robert Farr

Service Advisor

Norm Reeves Toyota San Diego

5910 Mission Gorge Road
San Diego, CA 92120

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7 Reviews of Robert Farr

March 03, 2021

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Employee Rating

"Great service. Honest dealership. Thought I had a bad AGM..."

- G

Great service. Honest dealership. Thought I had a bad AGM battery but I didn't. Only charged half price for full diagnostic because they didn't have to fix anything. It took close to 2hrs but I didn't have an appointment and they fully checked my car including tires. It was well worth the wait. Robert Farr took time to explain everything. He was patient and friendly. Thank you Toyota for again giving me peace of mind.

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Yes

March 01, 2021

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"Have used this dealership for quite some time. Recent..."

- Howard

Have used this dealership for quite some time. Recent improvements are impressive; staff I dealt with was terrific. Turns out, I needed tires and Robert recommended Yokahama brand at a good price.

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Yes

February 05, 2021

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"Good service. Cost was as stated in preliminary estimate...."

- John

Good service. Cost was as stated in preliminary estimate. Time was less than expected. Parts department was very good and gave a 20 percent discount.

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Yes

January 17, 2021

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"Super easy and professional. I am not sure why I have to..."

- douglasbaker64

Super easy and professional. I am not sure why I have to leave a message of 25 words or more to be able to submit.

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Yes

January 16, 2021

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"I had a great experience! The customer service was..."

- Kasey

I had a great experience! The customer service was amazing, and the price was definitely fair. I would HIGHLY recommend this dealership to anyone who is looking for great service, amazing maintenance and repairs, and vehicle efficiency.

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Recommend Dealer
Yes

Other Employees Tagged: Jessica Herrerias

January 15, 2021

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"I like you guys, you been good the inly thing is that..."

- Esther

I like you guys, you been good the inly thing is that your prices from one year and a half ago that i purchase tires, is more then double, so i had to look somewhere else, other that, your service is good and and the service gentleman that I prefer to work with is Robert Farr, and he is a very nice person to deal with, he tells it how it is in a very nice and polite was, he makes me feel comfortable with his knowledge. Thank you Mr Farr

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Yes

November 09, 2020

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"I experienced Horrible customer service. I was not..."

- Kirsdale11

I experienced Horrible customer service. I was not clearly explained anything and then I was treated poorly when I mentioned a second opinion. I waited around for a long time to talk to service manager. I was then told “I failed my job” when I complained about the service and lack of information I was given about my car and instead of explaining, I was told “come in and trade my car” when it has essentially no value. The notes from my previous visit were not in the system and had to wait yet again for the Svc manager to obtain them. I said I was going to take my service somewhere else and he came back with those missing notes now implemented into their system with a comprehensive report done by the manager who was not there the day I came in, in august. I was there waiting around for roughly 2 hours after my car had been “done”

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No

Other Employees Tagged: Larry Fogt

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