Robert Fritscher

I purchased a used truck from these people (I use that term loosely and charitably) October 2023. Everything about this sale made me feel slimy. As we were doing the paperwork, they kept coming up wit term loosely and charitably) October 2023. Everything about this sale made me feel slimy. As we were doing the paperwork, they kept coming up with fees (like the theft protection thing) that they said were already done to the vehicle, so I had to buy them, but then the paperwork would make it seem voluntary, like I had an option. They came out with paperwork for me to sign that said 8% interest on the loan, then when the final documents came out, it was at 10%. They said the 8% number, that I attached my signature to, was "just an example!" Totally misleading. During the test drive, the truck had a vibration to it that the salesman wrote off to "stiffer truck suspension." I made the mistake of trusting him, because it got worse. A couple of months after I bought the truck, I brought it to a mechanic who showed me the transmission fluid, which was "burnt and filled with particles." They told me it probably needed a new transmission. I brought the truck to a transmission rebuild specialist, who agreed it needed a new transmission, and that given how bad the fluid was, and the hesitations and vibrations he was feeling, there was no way the sellers could have missed the problems. He was confident that it was impossible that the fluid was fine a few months before, and that the problems started after I bought the truck. Of course, Newberg Chevrolet had paperwork that made it seem that all their inspections were fine, and that when they checked the fluid and the driving, it was fine. Not according to a 40 year transmission expert in Eugene. I ended up having to pay for a rebuilt transmission, $4700, just a few months after I bought the truck. All the people I talked to about this situation seemed confident that since this was a dealership, they would at least help out somewhat, on a vehicle that needed major repair when they sold it to me as working fine. Nope. Not a dime. STAY AWAY FROM NEWBERG CHEVROLET IF YOU DO NOT WANT TO HAVE AN EXPERIENCE LIKE MINE!! More

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Recently purchased a vehicle from Newberg Chevy. Our salesman was Big Dave. The whole experience was incredible. Thank you Dave. Five stars. Well deserved. Thank you for making our purchase stress free salesman was Big Dave. The whole experience was incredible. Thank you Dave. Five stars. Well deserved. Thank you for making our purchase stress free More

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5 star customer service! 5 star treatment. This dealership is outstanding in takeing care of there customers. I wouldn't go to any other dealership. dealership is outstanding in takeing care of there customers. I wouldn't go to any other dealership. More

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Come after you months later Bought an amazing vehicle and thought, incorrectly, that they would be my dealer for life. Imagine my surprise when, 5 months later I receive a deman Bought an amazing vehicle and thought, incorrectly, that they would be my dealer for life. Imagine my surprise when, 5 months later I receive a demand letter for $59.07 because they made a mistake on my trade in payoff. They called my old lender, they made the payoff, they wrote up the contract (in my case 3 times before they got it right), and they sent me on my way. Now they want me to pay for their error or they'll send me to collections. RUN, don't walk, from this dealership. God knows what I'll get from them 5 months down the road. Grrrrr. More

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Great service! Got a better car than I was hoping for...! Caleb and Robert worked very hard at it. Great experience! Good customer service! Had a great time! Good ov Got a better car than I was hoping for...! Caleb and Robert worked very hard at it. Great experience! Good customer service! Had a great time! Good overall experience! More

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It was great!! We were first co tacted by Ashley and she did a fantastic job on the phone getting things setup for us when we arrived to work with Dylan, he did a g We were first co tacted by Ashley and she did a fantastic job on the phone getting things setup for us when we arrived to work with Dylan, he did a great job on our car deal it was speedy and painless. More

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Worth the drive Can't say I usually get too excited by the prospect of buying a car. Oh the car part is great but the negotiating can be painful. This time was the ex Can't say I usually get too excited by the prospect of buying a car. Oh the car part is great but the negotiating can be painful. This time was the exception. The process couldn't have been easier, one round, no back and forth, and the price? Well, I hadn't even totally settled on buying a car yet but it was simply too good to refuse. As far as service goes, I had asked to include all-weather mats in the purchase but was bummed to discover when I came to pickup the vehicle they weren't in stock. Even so, my salesman Lee graciously offered to drive the mats to my house in downtown Portland, which was a good 20+ miles out of his way. Can't complain about that. Kudos to the whole team at Newberg. More

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Friendly and personable Everyone was genuinely friendly and personable. Our needs were heard and the team did their best to find a good match for us. Even though we did not p Everyone was genuinely friendly and personable. Our needs were heard and the team did their best to find a good match for us. Even though we did not purchase a vehicle at this time we had a great experience and went on to share with our family and they purchased a new work vehicle from Newberg Chevrolet! More

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Corin is AWESOME! If you want to buy a new Chevrolet or any used car or truck you have to go see Corin! He is not only knowlegable about his product but he is also a gr If you want to buy a new Chevrolet or any used car or truck you have to go see Corin! He is not only knowlegable about his product but he is also a great person that really cares about your needs. He actually listens to you to find out what would be best for you and your family instead of trying to get you to buy what is advantageous to him. The other staff at the store including Asit, Robert and Joey are amazing as well. The owner, Roger, will actually take the time to talk to you and make sure are being treated well as well. I can't say enough about this dealership and the quality of service and care you receive when going there. Their slogan is actually true!!! More

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