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Robert Grooms

Overview Reviews (141) Inventory (133)

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Robert Grooms

Service Manager

Auto Park Ford La Porte

1522 E Lincolnway
La Porte, IN 46350

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4.9

141 Reviews

Overview Reviews (141) Inventory (133)

Industry Experience

21 yrs, 1 mo

4.9

141 Reviews

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141 Reviews of Robert Grooms

September 04, 2025

Dealership Rating

Employee Rating

The associates, service, technicians, and everyone that is at this dealership are polite, and very nice. They are Great. is at this dealership are polite, and very nice. They are Great. More

by Jt3doggaron

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathon O'Dell, Tim Mishler, Levi Archambeault, Brent Forry, William Caley, Rick Kobold, Kenneth Klamm, Nick McDonald, Caleb Knapp , Becky, and all the service department i don't remember their name.

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Sep 04, 2025 -

Auto Park Ford La Porte responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 30, 2025

Dealership Rating

Employee Rating

I found an issue with the engine cover on my truck after I had it at the the dealership for an oil change. This made out of foam and it has a gouge in it that I don’t recall being there before. I had it at the the dealership for an oil change. This made out of foam and it has a gouge in it that I don’t recall being there before. More

by geojohn78

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: William Caley, Rick Kobold

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Sep 04, 2025 -

Auto Park Ford La Porte responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 23, 2025

Dealership Rating

Employee Rating

They work hard at keeping the customer informed and courteous. All the people that I felt with were great courteous. All the people that I felt with were great More

by deanameling

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: William Caley, Rick Kobold

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Aug 23, 2025 -

Auto Park Ford La Porte responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 22, 2025

Dealership Rating

Employee Rating

If I have learned anything about your dealership you will do whatever it takes to make it right and make the customer happy. do whatever it takes to make it right and make the customer happy. More

by GOLDGLOW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rick Kobold

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Aug 22, 2025 -

Auto Park Ford La Porte responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Auto Park Ford La Porte.

August 14, 2025

Dealership Rating

Employee Rating

Very professional, nice, helpful and fast. I will be going back for all my needs I will be going back for all my needs More

by iamspoiledrotten2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: William Caley, Rick Kobold

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Aug 15, 2025 -

Auto Park Ford La Porte responded

August 13, 2025

Dealership Rating

Employee Rating

They always do a good job and picked my car up on time and brought it back in good time and brought it back in good time More

by ebelzowski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rick Kobold

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Aug 13, 2025 -

Auto Park Ford La Porte responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Auto Park Ford La Porte!

August 08, 2025

Dealership Rating

Employee Rating

Honest, dependable, kind that just a few adjectives that describe the service I needed. They fixed another mechanics mess up. describe the service I needed. They fixed another mechanics mess up. More

by Angela J

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: William Caley, Rick Kobold

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Aug 08, 2025 -

Auto Park Ford La Porte responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 07, 2025

Dealership Rating

Employee Rating

Always responsive and friendly. Willing to explain things and meet me with a fair price Willing to explain things and meet me with a fair price More

by Jennifer.Jimenez

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: William Caley

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Aug 07, 2025 -

Auto Park Ford La Porte responded

Thank you for choosing Auto Park Ford La Porte. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 06, 2025

Dealership Rating

Employee Rating

This dealer and the people at Autopark Ford have bent over backwards for my satisfaction. over backwards for my satisfaction. More

by deanameling

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: William Caley, Rick Kobold

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Aug 06, 2025 -

Auto Park Ford La Porte responded

July 30, 2025

Dealership Rating

Employee Rating

I had an issue with my service bill. Robert was able to take care of it in a timely manner. Offered a free " The Works" on my next visit. Robert was able to take care of it in a timely manner. Offered a free " The Works" on my next visit. More

by socrabtree

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 30, 2025 -

Auto Park Ford La Porte responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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