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45 Reviews of Robert Hennessey
Helpful 
November 23, 2021
Probably the most pathetic dealership I have ever dealt with. I purchased a vehicle from this location and had a mediocre at best, buying experience. Then not even 2 weeks after me purchasing the vehicle, with. I purchased a vehicle from this location and had a mediocre at best, buying experience. Then not even 2 weeks after me purchasing the vehicle, it started to overheat. I informed the dealer and they advised me to bring into their service center. after the vehicle sat for 3 days, I was told it was ready. The techs were unable replicate my issue (I informed them that the vehicle might be leaking coolant and it was showing low.) the vehicle was not ready due to incompetence. The techs could not get my breathalyzer device reset even though they were provided clear instructions by the manufacturer on how to bypass and reinstall it. This took an additional 5 days to get my vehicle back after constant pressuring for them to get this fixed. Once i received my vehicle, less than 2 days later it started overheating. At this point the dealership refused to help me address the issue and began trying to wash their hands of the issue. I was ignored, and received no calls back or responses to emails I sent. Once I finally did hear back, the sales manager Craig proceeded to condescend to me about the nature of a used, as- is vehicle and how his shop (a glorified jiffy lube) couldnt handle the issue. Not only did they ignore me and not check the leak out, they proceeded to blame me for the issue as if I was making it up. At no point were any of my requests unreasonable. I wanted them to simply fix the thermostat or fix the leak. They did neither and claimed they tried to work with me. Avoid this dealership. Avoid Craig Hirsch. Avoid The salesman by the name of Robert. Avoid Mel Ramos. Every chain in this transaction link is weak and will end up in headaches, frustrations, missed days at worked, missed money and many more negatives that far outweigh any benefit this sorry excuse for a dealership could ever give. More
by guyincognito420
Other Employees Tagged: Craig Hersh, Victor Lee, Cory Brown , Mel Ramos
October 28, 2021
Robert was very patient and went above and beyond to help me get the vehicle I wanted. This is my second time buying from Honda Windward and I've recommended them to a number of family and friends. me get the vehicle I wanted. This is my second time buying from Honda Windward and I've recommended them to a number of family and friends. More
by ppihana
September 14, 2021
Thanks so much Honda Windward!! We are thrilled with our brand new Passport!! Sales Rep Bob Hennessy was knowledgeable and patiently answered my questions. Victor Lee made the financial end stress free and brand new Passport!! Sales Rep Bob Hennessy was knowledgeable and patiently answered my questions. Victor Lee made the financial end stress free and even had us laughing. More
by Moawa
Other Employees Tagged: Victor Lee
August 17, 2021
Robert Hennessey has a very welcoming & helpful demeanor. He was very informed about the car I ultimately purchased. He was also very polite, honest & patient when it came to answering all of my questions & He was very informed about the car I ultimately purchased. He was also very polite, honest & patient when it came to answering all of my questions & my husband’s! I would/will recommend him highly. Mahalo! More
by Kanoheapolinahe
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