Robert Killmeyer | Page 4

I would like to thank Scott Masters for the help with me finding my 2021 Toyota Highlander it is greatly appreciated I am beyond happy and would absolutely buy a car from Ken ganley Toyota again with Scott finding my 2021 Toyota Highlander it is greatly appreciated I am beyond happy and would absolutely buy a car from Ken ganley Toyota again with Scott Masters help thank you again. More

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This is the 3rd car we've bought off scott there. My uncle and godson have bought there as well. There's a reason. Aside from yhe vehicle. It's personal attention and customer service. Very thankful. My uncle and godson have bought there as well. There's a reason. Aside from yhe vehicle. It's personal attention and customer service. Very thankful. That's a main reason i come back More

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I recently had an issue with my defroster temperature and brought it in under warranty service. I was told that the software patch required was not covered and had to pay for the service. I wasn't satisfie brought it in under warranty service. I was told that the software patch required was not covered and had to pay for the service. I wasn't satisfied with that and spoke with Toyota and they contacted the dealer. Although I wasn't satisfied with the situation, Robert was fantastic. He called me to get an understanding of the situation, followed up on my warranty, gave me a full refund and said he would address the issue with the staff. I appreciated his commitment to customer service and will certainly return for service and new vehicles in the future! More

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I last my temp plate in my driveway you didn’t use the right bolts to attach it to the bumper, why are you so cheap after that! Arthur Everly My salesman was Ian! right bolts to attach it to the bumper, why are you so cheap after that! Arthur Everly My salesman was Ian! More

by EVERLY2U Verified Customer Verified Customer

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Dealership is clean and well kept. All the employees that I had contact with were friendly and helpful. My salesman was extremely helpful and knowledgeable about the cars I was inter All the employees that I had contact with were friendly and helpful. My salesman was extremely helpful and knowledgeable about the cars I was interested in. More

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Had a great experience and I'm happy with my newest purchase. Would highly recommend! purchase. Would highly recommend! More

by MALBENSI418 Verified Customer Verified Customer

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Thank you guys for being the best dealer & service people in our area . You stand behind your word. And go up & be onthe call of your duty you respect everyone like they was your grandparents and that means in our area . You stand behind your word. And go up & be onthe call of your duty you respect everyone like they was your grandparents and that means a great deal. We are bless to have such a great dealership in your area . I travel from down by the wva. Line to come here. Thanks your the best. More

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Nick was very professional and answered all of my questions. Jared was also professional. I would recommend both of them. questions. Jared was also professional. I would recommend both of them. More

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Parked the car, pulled in to a tight space across from a pole and beside a fire hydrant. Of course we backed into the pole and damaged the bumper when leaving. Service tech took pics and said " this has bee pole and beside a fire hydrant. Of course we backed into the pole and damaged the bumper when leaving. Service tech took pics and said " this has been an ongoing problem" and that the Manager would call us to discuss repairs. Has been 2 weeks and no one has reached out. This type of customer service seems typical at Ken Ganley. I find other dealers offer better service. The question remaining is , Why use that particular parking spot? Why do they pull cars into spots instead of backing in so customers can pull forward to leave? or Why not pull the vehicle up to the door while you pay the cashier then you can walk out and leave? This is recommended as a safety precaution. All the other dealerships I've been to operate that way. It's the little details that make a difference and possibly avoid problems like this. More

by BOBTRESSA Verified Customer Verified Customer

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Rodrigo was easy to work with. He was very personal and understanding. Him and his team really worked hard to get me a payment that i could afford and a car I dreamed of! He was very personal and understanding. Him and his team really worked hard to get me a payment that i could afford and a car I dreamed of! More

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