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Robert Krueger
Robert Krueger | Page 35
Service Writer
Gordie Boucher Ford of Menomonee Falls
N81 W12920 Leon Rd
Menomonee Falls, WI 53051
534 Reviews
Dealership Experience
19 yrs, 8 mos
534 Reviews
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534 Reviews of Robert Krueger
February 25, 2022
we worked with Robert in service on an issue with a warranty claim. He was very accommodating with our needs and looked into the issue. because of that, the problem was covered under warranty and all w warranty claim. He was very accommodating with our needs and looked into the issue. because of that, the problem was covered under warranty and all work was completed promptly. We are very pleased how our service appointment went and will be returning for future repairs and recommended services. More
by PUDGEMAN75
Verified Customer
February 16, 2022
In addition to an oil change, I had my tires rotated. However, they did not put air into the tires. They were all over in psi = 37-45 psi. One or two psi is one thing, but 8 is not cool. We inflated them However, they did not put air into the tires. They were all over in psi = 37-45 psi. One or two psi is one thing, but 8 is not cool. We inflated them all equally ourselves. They were still fully inflated by morning. More
by DAH502
Other Employees Tagged: Charles Pleugers
February 07, 2022
Have had service done for years and each experience has been professional and very attentive to the customer experience- Robert is great to deal with!! Thanks been professional and very attentive to the customer experience- Robert is great to deal with!! Thanks More
by Ranman752
Other Employees Tagged: Charles Pleugers , Mauricio Morales, Bri Vail
February 02, 2022
Everything went fine except for when I looked over the work order. The wrong mileage was put in the in/out box. The mileage when I brought it in was 18,615, The mileage on the work order is entered as 2 work order. The wrong mileage was put in the in/out box. The mileage when I brought it in was 18,615, The mileage on the work order is entered as 25,970. I called service about it and they said they would look into it, but I haven't heard anything about it. Please check this out and correct it. If you send this service info to Ford it will be incorrect! Thank you Roger Jorgenson 1 262 385 5351 More
by Rogjan1
Other Employees Tagged: Charles Pleugers , Nicholas Baackes, Alex Bair, Mauricio Morales, Matt Schiewe, Mike Schulz, Bri Vail
January 31, 2022
Very good detailed explanation of problem and needed repair (covered under warranty). Very thorough attempts to diagnose issue which were successful. Repair was done in estimated time. repair (covered under warranty). Very thorough attempts to diagnose issue which were successful. Repair was done in estimated time. More
by tsdoyle1
January 26, 2022
1stI thought that they had the battery in stock. That’s what I was told. But after the technician removed the old battery we found out they did not have a snack and they have go to the warehouse to pick up what I was told. But after the technician removed the old battery we found out they did not have a snack and they have go to the warehouse to pick up another one. After that the way everything went smoothly. More
by Carylmayer
Other Employees Tagged: Alex Bair, Mauricio Morales, Mike Schulz, Mike, the service writerAnd Marshall technician both were great
January 26, 2022
Robert Krueger was very professional and explained everything to me completely. I was greeted promptly and the wait for the service performed was above reasonable. The service department did a great j everything to me completely. I was greeted promptly and the wait for the service performed was above reasonable. The service department did a great job getting my car done efficiently, effectively and economically. Great waiting area, coffee and snacks were readily available. Rest room was very clean. Overall dealership appearance was perfect. I will definitely return for service in the future. More
by PNOTAR
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