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Charles Pleugers
Charles Pleugers at Gordie Boucher Ford of Menomonee Falls

Charles Pleugers

Service Assistant Fleet Supervisor

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.8
151 Reviews

Dealership Experience

14 yrs, 8 mos

Industry Experience

28 yrs, 7 mos

4.8

151 Reviews

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151 Reviews of Charles Pleugers

July 02, 2026

Dealership Rating
Employee Rating

Awesome place! Great Advisors! I always work with Tim! The dealership overall is awesome!!! Keep up the good work More

by TIA.HARMON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Milan Fridl, Alex Hienz, Tim Cesar, Lucas Schulz, Alicia Bey, Mel Ehnert, Tia Harmon

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Jul 02, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the 5-star review and for always working with Tim on your Infiniti QX30 service. It’s wonderful to know our advisors are meeting your expectations. We appreciate your kind words and look forward to supporting you again. Jeff Samp General Sales Manager 262-225-9010

June 18, 2026

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Employee Rating

Work was done in the time frame discussed and all repairs were thoroughly communicated through the duration of the process More

by Marriott Construction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Errick Clay

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Jun 18, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad our team completed your Ford repairs within the agreed timeframe and kept you informed throughout the process. Your five-star rating means a lot to us. Thank you for trusting us with your vehicle. Jeff Samp General Sales Manager 262-225-9010

May 23, 2026

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Employee Rating

Great service, quick easy! Definitely recommend! Staff was informative, helpful, friendly, and knowledgeable. The video of the service was great! More

by SHAWN.HOFSTETTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Errick Clay, Tim Cesar, Norma Ocasio, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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May 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re happy our team could make the service on your Ford F-250 quick and clear, and that the video overview added value to your visit. Thank you for recommending us, and we look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

March 26, 2026

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Employee Rating

The service writers were friendly and nice. My oil change, tire rotation and window programming took 3 hours! Seems excessive. More

by JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 30, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Melvin Ehnert melvin.ehnert@boucher.com

March 01, 2026

Dealership Rating
Employee Rating

Well I came for F150 o get a Oil change and I been for other services Repairs And the Service Technician does a fine Job getting Me in for Service . Thank You Broucher Ford 🙏🏿👍🏿👍🏿 More

by Nelsonck.cn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Errick Clay, Tim Cesar, Norma Ocasio, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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Mar 01, 2026

Gordie Boucher Ford of Menomonee Falls responded

Hearing that our technicians could get your Ford F-150 in quickly and provide reliable service is fantastic. We appreciate your trust in us to care for your truck and look forward to serving you again. Thank you for taking the time to leave a review. Melvin Ehnert melvin.ehnert@boucher.com

October 13, 2025

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Employee Rating

They always do great work and they are very timely with the work. It’s nice that they remember my name. The valet service is very convenient. More

by TIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger , Nicholas Baackes

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Oct 13, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Melvin Ehnert melvin.ehnert@boucher.com

June 28, 2025

Dealership Rating
Employee Rating

I went in and got an oil change. It was fine, it was nothing crazy. More

by LMARKS8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 28, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

June 19, 2025

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Employee Rating

Always delivers as promised. They stand behind their product and do a great job with pickup and delivery. More

by dheld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 19, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

June 11, 2025

Dealership Rating
Employee Rating

As always, Charles and his team took excellent care of me and my vehicle. They go above and beyond making sure my concerns were handled and it was clean when I got it back. More

by BADDTOY79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 11, 2025

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

June 01, 2025

Dealership Rating
Employee Rating

Very happy with service and ease of setting up the the time for the service. More

by RJWEGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Alex Hienz, Errick Clay, Tim Cesar , Katie Kerby, Matt Schiewe

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Jun 01, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

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