Robert Krueger | Page 53

First hiccup at this dealership. I've bought 2 vehicles from Boucher and always had them serviced here without a problem. Yesterday I took my Escape in at 7:00AM and needed a shuttle I've bought 2 vehicles from Boucher and always had them serviced here without a problem. Yesterday I took my Escape in at 7:00AM and needed a shuttle home. (In the past I've always had the shuttle within 20 minutes) I waited for an hour and finally asked Robert how much longer. He called the shuttle driver and said it would be another 25 minutes. I walked the 2 and 1/2 miles home. If I would have been told at 7:00AM the shuttle would be over an hour wait, I would have made plans for a pick-up or walked then. More

by DALELAINE2627 Verified Customer Verified Customer

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Horrible service department, my truck a 70k F150 platinum was filthy unwashed and muddy carpets zero common courtesy or respect. The service advisor was extremely disrespectful and only one thing to say “ we was filthy unwashed and muddy carpets zero common courtesy or respect. The service advisor was extremely disrespectful and only one thing to say “ we need our service car back ASAP . A 70,000 dollar truck treated with zero regard . I have purchased several cars and trucks from Boucher but never again ever. More

by JCIANCIOLO Verified Customer Verified Customer

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Another good experience. Robert is always good to work with. Super convenient to just drop the vehicle off and pick it up later in the week. with. Super convenient to just drop the vehicle off and pick it up later in the week. More

by DANIEL.EYRE Verified Customer Verified Customer

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Great! Always great survice! Get timely work done. great people to mdeal with , work always done on time! Sales force is akways friendky and there to serve y Always great survice! Get timely work done. great people to mdeal with , work always done on time! Sales force is akways friendky and there to serve you when needed! Tom P. is a great peson to deal with in sales to deal with akways!!! More

by COOKYMANBEV Verified Customer Verified Customer

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Robert was great explaining the process. However we requested explanation on why the testing was not covered under the powertrain warranty. It is not fixed requested explanation on why the testing was not covered under the powertrain warranty. It is not fixed More

by mike.doperalski Verified Customer Verified Customer

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This time it worked out great . They did the work in one day and and washed the vehicle also gave me a ride home. The day i drop the vehicle off. They did the work in one day and and washed the vehicle also gave me a ride home. The day i drop the vehicle off. More

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Commitment to satisfy their customers From the moment you arrive, all your vehicle care and concerns and immediate comfort will be addressed by service and staff professionals. I always ex From the moment you arrive, all your vehicle care and concerns and immediate comfort will be addressed by service and staff professionals. I always expect a good experience and they will not disappoint you. More

by GEBAKAT Verified Customer Verified Customer

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Oil change I got my oil changed at the Boucher dealership in the falls as I purchased the oil changes when I bought the vehicle at this location. The oil change I got my oil changed at the Boucher dealership in the falls as I purchased the oil changes when I bought the vehicle at this location. The oil change itself went fine, but we still have outstanding warranty issues from buying the vehicle from them that have not been resolved. Despite having filled out reviews like this and communicating to them directly the issues have not been addressed. I requested to see if there was any progress on these issues when I came in, but nobody spoke to me about them. More

by SCOOPJAECK Verified Customer Verified Customer

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Had a great experience. Service took great care of my truck needs. Thank you for getting me back into my ride. Would highly recommend this company truck needs. Thank you for getting me back into my ride. Would highly recommend this company More

by GONECAMPIN0089 Verified Customer Verified Customer

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The entire process of scheduling the appointment to actual servicing of the car was smooth and seamless. Customer service executives are friendly. The waiting area is adequately equipped. actual servicing of the car was smooth and seamless. Customer service executives are friendly. The waiting area is adequately equipped. More

by ANAND Verified Customer Verified Customer

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