Robert Krueger | Page 53

No "real help" from the Service Rep! I would have paid $825 for a quoted repair to my 2013 Expedition, except I did an internet search for the part I was quoted and within a matter of jus I would have paid $825 for a quoted repair to my 2013 Expedition, except I did an internet search for the part I was quoted and within a matter of just a couple on minutes on my own I found info on a known problem with my exact Model & year of vehicle, describing the problem I was having. It went on further explain that my vehicle was eligible for a repair of my vehicles exact problem with potential significant safety implications at no cost under a FORD Customer Satisfaction Program. The "Service" person claimed to know nothing about it (why not?), when I called him back. Hesaid he would look into it, hung up and called me back a few minutes later and said, oh yeah, I was right, the repair would be done with the cost covered by FORD. If I hadn't done the work to search it myself, I would be $825 lighter in my bank account or indebted on my credit card. Ultimately, they did repair for no cost as they should have in the first place, but why doesn't a dealership that wants a good word from their customers to recommend to others not proactively look out for its customers and being proactive about doing what is best for them, greed? I was told sorry, that he was embarrassed and they washed my car. I think a few complementary oil changes would have gone a long way towards eliciting some good will and future recommendations for others to get their service work done at Boucher FORD of Menomonee Falls. More

by WLC1848 Verified Customer Verified Customer

Print

ALWAYS GREAT SERVICE.. I LIKE THE DROP OFF AND RIDE BACK TO MY HOME. wHEN THE CAR IS DONE THEY COME AND PICK ME UP TO GET MY CAR AT THE DEALERSHIP. THE DRIVER IS A VERY PO I LIKE THE DROP OFF AND RIDE BACK TO MY HOME. wHEN THE CAR IS DONE THEY COME AND PICK ME UP TO GET MY CAR AT THE DEALERSHIP. THE DRIVER IS A VERY POLITE MAN.. HAVE ALWAYS HAD GREAT SERVICE... More

by ELLECTRIC Verified Customer Verified Customer

Print

Straight to the point Took car in for standard oil change. Was informed of work that was necessary to maintain safe driving. Scheduled appt., was given an estimate, and c Took car in for standard oil change. Was informed of work that was necessary to maintain safe driving. Scheduled appt., was given an estimate, and car was fixed. Thank you to Robert Krueger for his honesty and efficiency in taking care of my vehicle. More

by wingec Verified Customer Verified Customer

Print

Clean and close to home, always able to give me a ride to work and pick me back up. Easy to drop the car off work and pick me back up. Easy to drop the car off More

by CTRAVELER03 Verified Customer Verified Customer

Print

Service Always friendly and helpful. Mauricio is always fun to work with. Always makes me smile & laugh. Robert is great, always there to answer any questi Always friendly and helpful. Mauricio is always fun to work with. Always makes me smile & laugh. Robert is great, always there to answer any questions I have. More

by LHUSE Verified Customer Verified Customer

Print

Oil Change coupon special Always friendly staff. I was surprised at the lack of facial masks, but then most of them were far enough apart. Like the free car wash with the oil Always friendly staff. I was surprised at the lack of facial masks, but then most of them were far enough apart. Like the free car wash with the oil change, tire rotation and general inspection. More

by FARP Verified Customer Verified Customer

Print

Visit was pleasant. They took care of the oil change right away. Always have had good service here. Even know the pickup driver who is very nice right away. Always have had good service here. Even know the pickup driver who is very nice More

by RENTRAH Verified Customer Verified Customer

Print

Excellant Service Provided Service was excellent with a very courteous staff. Options and pricing estimates for repairs were provided. It was a good team providing all levels of Service was excellent with a very courteous staff. Options and pricing estimates for repairs were provided. It was a good team providing all levels of service. More

by Tomstareck Verified Customer Verified Customer

Print

people are very nice to deal with! had our engine shut off repaired twice! I think it's finally fixed! Great service department! We are happy with the dealership we selected. would hi had our engine shut off repaired twice! I think it's finally fixed! Great service department! We are happy with the dealership we selected. would highly recommend. More

by LINALT55 Verified Customer Verified Customer

Print

Excellent service team. My battery, start-stop issue is currently working as normal. Robert did a good job fixing the matter in a timely fashion. currently working as normal. Robert did a good job fixing the matter in a timely fashion. More

by Tomstareck Verified Customer Verified Customer

Print