Robert Lewis | Page 3

The folks in the service department go above and beyond to make sure you are satisfied! to make sure you are satisfied! More

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Sami was an excellent sales associate. I never felt pressured to buy what I didn’t want, which is very refreshing. I will absolutely recommend Sami and Ira Mazda to anyone interested in pu I never felt pressured to buy what I didn’t want, which is very refreshing. I will absolutely recommend Sami and Ira Mazda to anyone interested in purchasing a Mazda. More

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I had a great experience with David Hayes! He worked quickly once I reached out with interest, communicated clearly, and was incredibly helpful and thoughtful throughout the process of buying He worked quickly once I reached out with interest, communicated clearly, and was incredibly helpful and thoughtful throughout the process of buying my car. I couldn’t be happier with my CX-5. Robert from financing was also wonderful! More

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This is our first purchase of a Mazda. David Haynes provided us with outstanding service! David Haynes provided us with outstanding service! More

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Purchased a used car recently and was very disappointed in the lack of communication and attention we received. Only received calls if we called first. They took our deposit and never ever reached back out in the lack of communication and attention we received. Only received calls if we called first. They took our deposit and never ever reached back out to us. Felt like we were bothering them everytime we called. Spent over an hour going thru paperwork only to be told the person that handles registration “left for the day” and we would have to come back! It seems as if there is internal communication issues at this dealership. Although we are happy with our car so far, I could never recommend them. More

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ZERO STARS - THE WORST OR SHOULD I SAY ATROCIOUS CUSTOMER SERVICE ... Tried to purchase a "certified pre-owned" Mazda CX-5 that was being falsely advertised on their website with a difference of roughly 4,0 SERVICE ... Tried to purchase a "certified pre-owned" Mazda CX-5 that was being falsely advertised on their website with a difference of roughly 4,000 miles. After scheduling TWO separate meetings, each a waste of my time and encountered long wait times and unhelpful staff who seemed indifferent to my concerns - the car I had a deposit on was still not ready. If a car is being advertised as a "certified pre-owned" vehicle - the service should have already been put into it. THEN I reached out to the general manager, Justin Lotter, to be present for when I FINALLY pick up the car I placed a deposit on. Justin had ZERO clue on my experience and wrote back to me, word for word, "if we have dropped the ball that bad and your experience is that atrocious, we do not deserve your business." IRA MAZDA DOES NOT GIVE A FLYING F**K ABOUT YOU. AND CLEARLY THEY DON'T WANT TO DO BUSINESS WITH YOU. More

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Ira Mazda has always taken great care of me and my families vehicles over the years. families vehicles over the years. More

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I recently purchased a car from Ira Mazda in Westwood and I couldn't be more satisfied with the experience. The sales staff Amir Leung-Tat was incredibly attentive, answering all of our questions and helping I couldn't be more satisfied with the experience. The sales staff Amir Leung-Tat was incredibly attentive, answering all of our questions and helping us find the exact car we were looking for especially since our family was expanding in just a coupleof days. The dealership itself was spotless and inviting, with great customer service throughout the process. We also appreciated the complimentary breakfast—such a nice touch! Even the bathrooms were super clean, showing the attention to detail here. Overall, a fantastic experience, and I highly recommend Ira Mazda in Westwood anyone in the market for a new vehicle. More

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I was so grateful to find the perfect car for my needs but the process of purchasing was awful. It began friendly but quickly unraveled into the most unprofessional and frustrating car buying experience. but the process of purchasing was awful. It began friendly but quickly unraveled into the most unprofessional and frustrating car buying experience. Immediately after the buying process began I had to unsuccessfully chase down my sales person after I hadn’t heard from him for several days. I then began contacting other people at the dealership. I had to call multiple times to get someone on the phone. It was finally explained to me by the sales mgr that there had been a misunderstanding about which financial institution I’d wanted to use - even though I’d specified which one in my initial meeting. They said they had reached out to said bank and were pursuing others as well for better offers. (Which was strange because I knew the fantastic offer I was preapproved for from my selected bank) I then called my preferred bank to confirm and learned they had no record of a loan request. I was terribly confused and frustrated but the sales mgr assured me he would follow through. My boyfriend ended up going over to the dealership in person to make sure the ball was rolling. 7 days after my initial meeting I went to the dealership to make my down payment and sign the dotted line. Upon arrival, my boyfriend spoke briefly with the sales mgr. But, my salesperson ignored me. However, as I was leaving the restroom he leaned back in his chair to casually say, “oh hay. Oh wow, I hadn’t noticed how tatted up you are,” commenting on my tattoos. And that was all he said to me and I walked away without responding. At this point, I was furious. Several moments later, he called me (by the completely wrong name) to go sit down with the finance mgr. The sales mgr and business mgr were pleasant enough but it hardly made up for the miscommunication, unprofessionalism, disrespect, and lack of care and responsibility. I was nearly in tears during my signing and was frantically looking for a different car at a different dealer. I unfortunately did not have the luxury of time and decided it was in my own personal best interest to complete the sale. The finance mgr offered me two free oil changes to make up for my trouble which was hardly enough and I don’t ever want to set foot in this place ever again. The sales mgr said he would give the car a once-over and make sure it was clean and ready to go. The next day, I picked up my car. The sales mgr extended his apologies and walked me out to my car. I noticed it was not spotless and there were watermarks and bird poo on it but I couldn’t get out of there fast enough. And to top it off, I checked the air filters today and they’re filthy… More

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All staff is fantastic. Quickly, polite, serious and direct! I am very satisfied with all the times that I’ve been there. All issues are easy to take care with this team. De Quickly, polite, serious and direct! I am very satisfied with all the times that I’ve been there. All issues are easy to take care with this team. Definitely recommend them! More

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