Robert Madden
Robert Madden at BMW of West Chester

Robert Madden | Page 15

Client Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

Contact Me
5.0
173 Reviews

Dealership Experience

7 yrs

Industry Experience

7 yrs

5.0

173 Reviews

Write a Review

173 Reviews of Robert Madden

June 23, 2021

Dealership Rating
Employee Rating

It was a pleasure working with Robert. He was very knowledgeable, and guided me through the process from building the car to following through to the end. More

by KHunt
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Noel Montesano

Jun 24, 2021

BMW of West Chester responded

We're happy to hear Robert was able provide the knowledge you needed to ensure a successful purchase experience. Many thanks for choosing Otto's BMW!

June 14, 2021

Dealership Rating
Employee Rating

It was a pleasure to work with Robert. He was very knowledgeable and professional, and gave me space to make my decision. The dealership is beautiful. More

by reedrc927
Recommend Dealer
Yes
Jun 14, 2021

BMW of West Chester responded

We are gratified to hear Robert facilitated a purchase experience that suited you so well. Many thanks from all of here at Otto's BMW!

June 12, 2021

Dealership Rating
Employee Rating

Robert was very professional. He walked me through the process of purchasing a vehicle and I could not have been more pleased. I will recommend him and ottos to friends in the future. More

by Jon mck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 17, 2021

BMW of West Chester responded

Fantastic! Your satisfaction is our number one priority! Enjoy your Ultimate Driving Machine!

May 22, 2021

Dealership Rating
Employee Rating

Robert, my sales agent was very accommodating and knowledgeable. It was an enjoyable experience. I had an experience damaging a tire and a wheel after hitting a pothole so I added the tire and wheel More

by anthonyd3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Noel Montesano

May 24, 2021

BMW of West Chester responded

Thank for your endorsement of the accommodating and knowledgeable performance of Robert and Noel in facilitating your purchase. We're delighted to hear you were so pleased. Many thanks for choosing Otto's BMW!

May 05, 2021

Dealership Rating
Employee Rating

Otto's BMW does a great job in making you feel welcome. I rarely needed to wait for attention from their knowledgeable people. I bought a new car and am very satisfied. More

by Mike M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian DiPaolo

May 05, 2021

BMW of West Chester responded

We are gratified to hear our knowledgeable staff delivered a great experience for you. Welcome to the Otto's BMW family!

April 27, 2021

Dealership Rating
Employee Rating

I have worked with Robert to purchase my 330e. I have really good experiences with Robert. Since I live in Maryland and was NOT able to visit the shop before I decided to buy the car, I needed to contact More

by DJ
Recommend Dealer
Yes
Apr 28, 2021

BMW of West Chester responded

Outstanding! It is great to hear Robert M was able to assist you so effectively at a distance prior to your delivery. Effective communication is key. Many thanks for choosing Otto's BMW!

March 31, 2021

Dealership Rating
Employee Rating

This was my first ever experience buying a BMW and Robert Madden was extremely professional, knowledgeable in all areas! And Noel Montesano made is super easy to sign all the documents. The whole buying expe More

by Igor T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Noel Montesano

Apr 01, 2021

BMW of West Chester responded

We are so pleased to hear Robert and Noel were able to make your first BMW purchase the easy and comfortable experience that suited you best! We look forward to working with you again soon. Many thanks for choosing Otto's BMW!

March 20, 2021

Dealership Rating
Employee Rating

Robert was extremely helpful in helping me finding the car I wanted and very prompt in answering my follow up questions. He is a good sales in assisting the client yet not pushy at all. I great appreciate More

by YZhu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 22, 2021

BMW of West Chester responded

We are delighted to hear Robert was so effective in helping you find just the BMW you were looking for! Many thanks from all of us here at Otto's BMW!

March 19, 2021

Dealership Rating

Professional and efficient and kind. You gave a great employee with Robert..I would refer friends and family to him in a heartbeat.. thank you again More

by annetteiacono
Recommend Dealer
Yes
Mar 22, 2021

BMW of West Chester responded

We are pleased to hear you enjoyed working with Robert on your purchase. Many thanks for choosing Otto's BMW!

March 10, 2021

Dealership Rating
Employee Rating

Robert and Noel were exceptional. Everything about this experience was perfect and it was literally the best time I've ever had buying a car. More

by CassieM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Noel Montesano

Mar 11, 2021

BMW of West Chester responded

Fantastic! That's exactly what we try to create and we're so glad to hear of your great time buying a wonderful car!

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