Robert Morell

Weston Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the long wait and the lack of communication during your visit. An express oil change should never take three hours without proper updates, and we understand how frustrating that must have been. We also regret the confusion regarding your window concern. You should have been clearly informed upfront if that issue required a separate inspection or department, so you could make the best decision with your time. This is not the level of service we strive to provide, and your experience will be shared with our team so we can improve both our communication and efficiency. We truly value your feedback and would appreciate the opportunity to make things right. If you’re open to it, please contact us directly (you may PM us your contact info) so we can address your concerns. Thank you again for bringing this to our attention.

Weston Nissan responded

Thank you for choosing Weston Nissan! We appreciate the 5 star review you gave us. It's great having you as our customer.