Robert was very accommodating, respectful and a great
communicator. The dealership was nice and clean. Plenty of space to sit while you wait for your car.
communicator. The dealership was nice and clean. Plenty of space to sit while you wait for your car.
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by lvalente22
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 13, 2026 -
Precision Honda responded
lvalente22, Thank you for choosing Precision Honda and sharing your experience ! We're so pleased to hear that Robert provided you with accommodating, respectful service and kept you well informed throughout your visit. It's also great to know you enjoyed our clean dealership and comfortable waiting area. We truly appreciate your kind words and look forward to welcoming you back to Downey Precision Honda for your future service needs!-Dennis Alejo GSM
It took less than 45 mins to have my car back from having
it serviced
it serviced
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by Rosemary2662
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 13, 2026 -
Precision Honda responded
Rosemary2662, Thank you for choosing Precision Honda and sharing your experience !We're thrilled to hear your service visit was quick and efficient, and that we were able to have your vehicle serviced and back to you in less than 45 minutes. We know your time is valuable, and our team works hard to provide fast, quality service without compromising care.
Thank you for choosing Precision Honda of Downey. We truly appreciate your business and look forward to seeing you again for your future service needs!-Dennis Alejo GSM
Excellent service and quick as well.
Excellent service and quick as well. Good place and the waiting room was awesome.
Excellent service and quick as well. Good place and the waiting room was awesome.
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by pokelekid
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 13, 2026 -
Precision Honda responded
pokelekid, Thank you for choosing Precision Honda and sharing your experience ! We're so glad to hear you had an excellent service experience with us. Providing efficient, high-quality service while making sure our customers are comfortable is always our goal, so it's great to know you enjoyed both the quick turnaround and our waiting area.
We truly appreciate your kind words and your trust in Precision Honda of Downey. We look forward to taking care of all your future service needs. Thank you for choosing us!-Dennis Alejo GSM
Fantastic service!
Quick and easy! Even though there was an 2 hour wait, the process was so quick and Robert checked in on my every half hour. It was excellent attentio
Quick and easy! Even though there was an 2 hour wait, the process was so quick and Robert checked in on my every half hour. It was excellent attention to detail.
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by enriqueangulo23
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 10, 2026 -
Precision Honda responded
enriqueangulo23, Thank you for choosing Precision Honda and sharing your experience ! We're thrilled to hear that our team made your experience quick and easy, even during a busy time. I’m especially pleased to hear that Robert kept you informed throughout your wait and provided such attentive service. I'll be sure to share your kind words with him they'll mean a great deal. We truly appreciate your patience and your recognition of our team's attention to detail. Thank you for choosing us, and we look forward to serving you again!-Dennis Alejo GSM
Excellent customer service, explained everything
perfectly and was super accommodating and helpful. I felt like all my questions were answered and helped find the best solutions
perfectly and was super accommodating and helpful. I felt like all my questions were answered and helped find the best solutions
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by gnarly1206
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 09, 2026 -
Precision Honda responded
gnarly1206, Thank you for choosing Precision Honda and sharing your experience! We are delighted to hear that our team provided excellent service, clearly explained everything, and helped you find the best solutions for your needs. Ensuring that all of your questions are answered and that you feel supported throughout your visit is always our goal. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM
Amazing, Smooth, and Helpful Everyone was friendly,
helpful, and professional. The process was smooth, quick, and stress-free.
helpful, and professional. The process was smooth, quick, and stress-free.
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by kayliemejia830
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 08, 2026 -
Precision Honda responded
kayliemejia830, Thank you for choosing Precision Honda and sharing your experience ! We're so glad to hear that your experience was smooth, quick, and stress-free. It's wonderful to know our team was friendly, helpful, and professional throughout your visit. We truly appreciate your kind words and your trust in Precision Honda. Congratulations, and we look forward to serving you again in the future!-Dennis Alejo GSM
Robert was great, he explained the entire process in the
oil change, then he offer us a way to stay up to date on the status of the car being ready. I felt he has great customer service. I definitely felt v
oil change, then he offer us a way to stay up to date on the status of the car being ready. I felt he has great customer service. I definitely felt valued.
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by abelvilla03
Verified Customer
Verified Customer
Service Price Transparency
Jul 06, 2026 -
Precision Honda responded
abelvilla03, thank you for choosing Precision Honda and sharing your experience ! We're delighted to hear that Robert took the time to explain the oil change process and kept you informed throughout your visit. Providing clear communication and outstanding customer service is something we strive for, so it's great to know you felt valued.We truly appreciate your feedback and look forward to serving you again on your next visit!-Dennis Alejo GSM
i had a very early appointment at 7am and all i needed
was a quick check and it took 4 hours to do so when in fact the visit before this one only took 1 hour of wait time and needed more work done.
was a quick check and it took 4 hours to do so when in fact the visit before this one only took 1 hour of wait time and needed more work done.
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by alwaysanewemail32
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
I went in for regular maintenance.
I did have a few concerns and Robert was able to help me with that. He went through the services my car needed. He communicated with me on the ETA of
I did have a few concerns and Robert was able to help me with that. He went through the services my car needed. He communicated with me on the ETA of my vehicle. I was also able to get a repair for the windshield liquid reservoir. I was very happy with the service.
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by Maria S
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 03, 2026 -
Precision Honda responded
Maria S, Thank you for choosing Precision Honda and sharing your experience ! We're so glad to hear that Robert took great care of you by addressing your concerns, clearly explaining the recommended services, and keeping you updated throughout your visit. It's also great to know we were able to take care of your windshield washer fluid reservoir repair during the same visit. We truly appreciate your kind words and are happy to hear you left satisfied with the service you received. Thank you for choosing us, and we look forward to seeing you again at your next visit!-Dennis Alejo GSM
Jul 03, 2026 -
Maria S responded
When people get treated right they will always come back. Keep doing a great job.
I took my car to be serviced and fix a problem with the
phone. It was supposedly fix because the next day I had the same problem. I call back the response was not helpful. Now I have to make another appo
phone. It was supposedly fix because the next day I had the same problem. I call back the response was not helpful. Now I have to make another appointment and waist another day. Left al message for Dean and never received a call back.
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by Miriammsw11
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
Precision Honda responded
Miriammsw11, Thank you for choosing Precision Honda and sharing your experience! We're sorry to hear that your vehicle issue was not resolved after your service visit and that you were unable to get the assistance you needed afterward. We understand how frustrating it is to have to return for the same concern and to not receive a callback. Your feedback is important to us, and we'd appreciate the opportunity to make this right. Please reach out to me directly at 562-231-6732 through either text or a call at your convenience so we can review your situation and work toward a resolution. Thank you for bringing this to our attention.-Nathalie Garcia Customer Relations Manager ngarcia@precisionhonda.com
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2 yrs, 5 mos
