Great customer service, Robert goes above and beyond.
5 stars any issues take your vehicle to downey honda. and ask for Robert
5 stars any issues take your vehicle to downey honda. and ask for Robert
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by stevenpatriot44
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 16, 2026 -
Precision Honda responded
stevenpatriot44, Thank you for choosing Precision Honda and sharing your experience! We are thrilled to hear that Robert went above and beyond to provide you with great customer service. We appreciate your recommendation and are grateful for your trust in our team. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM
We have been sending our pilot to you all for years and
typically the communication is wonderful...Robert gave an estimate of two hours that the work would be done at the two hour mark no communication was
typically the communication is wonderful...Robert gave an estimate of two hours that the work would be done at the two hour mark no communication was provided and at 4 1/2 hours after we dropped off the car for an oil change. I had to call back and request status. Robert could not provide any status because he was nowhere to be found. I called back three times and finally one of the service managers decided they would take my question and realize that the oil change had been completed at 11 AM. Very disappointing
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by bautista982002
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
I didnt feel that I was treated with respect.
Feels like I'm a regular customer, like u come is fine and if not it's ok. Will not visit this dealer again
Feels like I'm a regular customer, like u come is fine and if not it's ok. Will not visit this dealer again
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by teddawedda
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 15, 2026 -
Precision Honda responded
teddawedda, Thank you for choosing Precision Honda and sharing your experience ! We're sorry to hear that you left feeling you weren't treated with the respect and attention you deserved. That is not the experience we strive to provide for any of our customers. We appreciate your honesty and will use your comments to help improve our service. If you're willing, we'd appreciate the opportunity to learn more about your experience , you can give me a call directly at 562-231-6732 through call or text as well my email is ngarcia@precisionhonda.com.-Nathalie Garcia Customer Relations Manager
Robert was excellent in helping me out and explaining my
options of my services available. Great guy to work with!
options of my services available. Great guy to work with!
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by carloschan421
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2026 -
Precision Honda responded
carloschan421, Thank you for choosing Precision Honda and sharing your experience ! Were so glad to hear Robert took the time to explain your service options and helped you find what worked best for your needs. Providing knowledgeable, personalized service is what we strive for, and I'll be sure to share your kind words with Robert. We truly appreciate your business and look forward to serving you again!-Dennis Alejo GSM
Robert was very accommodating, respectful and a great
communicator. The dealership was nice and clean. Plenty of space to sit while you wait for your car.
communicator. The dealership was nice and clean. Plenty of space to sit while you wait for your car.
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by lvalente22
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 13, 2026 -
Precision Honda responded
lvalente22, Thank you for choosing Precision Honda and sharing your experience ! We're so pleased to hear that Robert provided you with accommodating, respectful service and kept you well informed throughout your visit. It's also great to know you enjoyed our clean dealership and comfortable waiting area. We truly appreciate your kind words and look forward to welcoming you back to Downey Precision Honda for your future service needs!-Dennis Alejo GSM
It took less than 45 mins to have my car back from having
it serviced
it serviced
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by Rosemary2662
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 13, 2026 -
Precision Honda responded
Rosemary2662, Thank you for choosing Precision Honda and sharing your experience !We're thrilled to hear your service visit was quick and efficient, and that we were able to have your vehicle serviced and back to you in less than 45 minutes. We know your time is valuable, and our team works hard to provide fast, quality service without compromising care.
Thank you for choosing Precision Honda of Downey. We truly appreciate your business and look forward to seeing you again for your future service needs!-Dennis Alejo GSM
Excellent service and quick as well.
Excellent service and quick as well. Good place and the waiting room was awesome.
Excellent service and quick as well. Good place and the waiting room was awesome.
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by pokelekid
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 13, 2026 -
Precision Honda responded
pokelekid, Thank you for choosing Precision Honda and sharing your experience ! We're so glad to hear you had an excellent service experience with us. Providing efficient, high-quality service while making sure our customers are comfortable is always our goal, so it's great to know you enjoyed both the quick turnaround and our waiting area.
We truly appreciate your kind words and your trust in Precision Honda of Downey. We look forward to taking care of all your future service needs. Thank you for choosing us!-Dennis Alejo GSM
Fantastic service!
Quick and easy! Even though there was an 2 hour wait, the process was so quick and Robert checked in on my every half hour. It was excellent attentio
Quick and easy! Even though there was an 2 hour wait, the process was so quick and Robert checked in on my every half hour. It was excellent attention to detail.
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by enriqueangulo23
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 10, 2026 -
Precision Honda responded
enriqueangulo23, Thank you for choosing Precision Honda and sharing your experience ! We're thrilled to hear that our team made your experience quick and easy, even during a busy time. I’m especially pleased to hear that Robert kept you informed throughout your wait and provided such attentive service. I'll be sure to share your kind words with him they'll mean a great deal. We truly appreciate your patience and your recognition of our team's attention to detail. Thank you for choosing us, and we look forward to serving you again!-Dennis Alejo GSM
Excellent customer service, explained everything
perfectly and was super accommodating and helpful. I felt like all my questions were answered and helped find the best solutions
perfectly and was super accommodating and helpful. I felt like all my questions were answered and helped find the best solutions
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by gnarly1206
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 09, 2026 -
Precision Honda responded
gnarly1206, Thank you for choosing Precision Honda and sharing your experience! We are delighted to hear that our team provided excellent service, clearly explained everything, and helped you find the best solutions for your needs. Ensuring that all of your questions are answered and that you feel supported throughout your visit is always our goal. This is exactly the level of customer care we strive to provide to all of our customers. We appreciate your trust in us and look forward to assisting you again in the future! -Dennis Alejo GSM
Amazing, Smooth, and Helpful Everyone was friendly,
helpful, and professional. The process was smooth, quick, and stress-free.
helpful, and professional. The process was smooth, quick, and stress-free.
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by kayliemejia830
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Pastor
Jul 08, 2026 -
Precision Honda responded
kayliemejia830, Thank you for choosing Precision Honda and sharing your experience ! We're so glad to hear that your experience was smooth, quick, and stress-free. It's wonderful to know our team was friendly, helpful, and professional throughout your visit. We truly appreciate your kind words and your trust in Precision Honda. Congratulations, and we look forward to serving you again in the future!-Dennis Alejo GSM
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2 yrs, 6 mos
