Robert Pastor

Robert and Michael were excellent customer service. From a 1 to 10 they get a 10!!! I would refer family and friends they did everything they said they were going to do, I walked out with a 2026 new Ho From a 1 to 10 they get a 10!!! I would refer family and friends they did everything they said they were going to do, I walked out with a 2026 new Honda CRV.. thank you for your excellent service!!! More

by Ecarlos Verified Customer Verified Customer

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First time I left feeling like I wasn't valued as a customer. It seemed like because I was only getting an oil change and not looking to get any of up sell services, I wasn't worth the time to provide customer. It seemed like because I was only getting an oil change and not looking to get any of up sell services, I wasn't worth the time to provide progress updates or explanation of the inspection results. When I returned to ask about the red items on the inspection, I was told it's based on mileage. So I guess they don't really inspect the serpentine belt, because it was changed 20,000 miles earlier. Perhaps the service rep was having a bad day as I had seen him previously, but at that time I dropped a few hundred dollars on a fuel system cleaning during a recall, and didn't have the same problem. Additionally, I arrived with an appointment at 6:30am for an oil change and was given an estimated completion time of 8am, I used the Link that was texted to me to check status at 8:15 and the chat feature to ask for progress and did not receive any reply. I walked over at 8:40 and asked for status and was informed it was ready....how long it had been ready....who knows. Finally, I was given a small post it note with a number and pointed in the direction of the valet. There was no one at valet, but that's ok because my keys were in the car and I was able to take my car with with nobody being the wiser. Good thing it wasn't stolen before I got there. More

by SThonda Verified Customer Verified Customer

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The new dealership is wonder with great new amenities, and the staff is wonderful to work with. and the staff is wonderful to work with. More

by Jose Muniz Verified Customer Verified Customer

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The dealership is new and very nice. Staff are friendly and attentive. Good experience overall. Staff are friendly and attentive. Good experience overall. More

by johnbaez1 Verified Customer Verified Customer

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I love Downey Honda precision service dealer,very happy whit all the personal and the service department,thank you. whit all the personal and the service department,thank you. More

by marisela.verdugo Verified Customer Verified Customer

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I took my car in for a Recall to be repaired. The service advisor recommended additional services which I authorized at time. However, I immediately called back and spoke with my service represen The service advisor recommended additional services which I authorized at time. However, I immediately called back and spoke with my service representative and told him to cancel the service, which I was assured the service would be cancelled. When I pick up my vehicle they did not cancel the additional services and charged me. More

by Erickacami Verified Customer Verified Customer

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New Dealership is beautiful. Robert service advisor was great in everyway with explaining work my car needs . Very informative and courteous. Made my visit a great experience to Robert service advisor was great in everyway with explaining work my car needs . Very informative and courteous. Made my visit a great experience to your new building!All the employees I spoke to were great! More

by danny_escobar1 Verified Customer Verified Customer

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I have a very good customer service. Roberto had a good attitude, and answer all my questions. Roberto had a good attitude, and answer all my questions. More

by Duartem1 Verified Customer Verified Customer

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Robert was great, very attentive and helpful. He was also very knowledgeable and informative on what services i need to get done. He was also very knowledgeable and informative on what services i need to get done. More

by Diana.31059 Verified Customer Verified Customer

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Robert was super kind and had great customer service. The place is very welcoming and beautiful. Would 100% be coming back. The place is very welcoming and beautiful. Would 100% be coming back. More

by EMILYGGARCIA03 Verified Customer Verified Customer

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