Robert Poley

Rob our service representative was great. Stayed with our issue with Ford direct and and has everything working fine. Always keep us in the loop up to date. Great job Rob. !! Stayed with our issue with Ford direct and and has everything working fine. Always keep us in the loop up to date. Great job Rob. !! More

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Robert was great to work with! He was fast and upfront with my Ford Ranger issue. He was fast and upfront with my Ford Ranger issue. More

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Serviced my Ford F150 efficiently and I think for a reasonable price. All staff I was in contact with were pleasant, professional and customer service oriented. Comfortable lounge area. No complaints reasonable price. All staff I was in contact with were pleasant, professional and customer service oriented. Comfortable lounge area. No complaints More

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I came for a recall and had to leave car overnight and they my had to work on something else that is under warranty. They had shuttled me back to my home and picked me up when my car was ready. This is ve they my had to work on something else that is under warranty. They had shuttled me back to my home and picked me up when my car was ready. This is very good customer service that we don't have to spend for car service when we bring our vehicle for repair. Additionally they had waived my deductible since they had to keep the car unexpectedly for more than 24 hrs. Robbie had kept me in the loop. Although the updates were being sent to my husband's phone even if I had told them to send it to me directly. That was the only negative thing but very negligible. Otherwise everything was great. More

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This people like to take the money for the customers. They expend 3 day to check my car and they told to me that it was the transmission they told to me they checked the vehicle and I checked my camera a They expend 3 day to check my car and they told to me that it was the transmission they told to me they checked the vehicle and I checked my camera and they didn’t do anything to my car the personnel is so rude. The service manager told to me to bring my car to a different place More

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This the worst service center I've ever been to. No communication, no sense of urgency, no common sense, and they don't honor appointments. No communication, no sense of urgency, no common sense, and they don't honor appointments. More

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The Greenway Service Department is excellent! Service Technician Robbery is extremely knowledgeable, friendly and always helpful. Service Technician Robbery is extremely knowledgeable, friendly and always helpful. More

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I travel over 30 miles from Kissimmee to Greenway to get my work completed by service rep Robbie. Excellent care. my work completed by service rep Robbie. Excellent care. More

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Set-up shuttle service prior to the service date. Upon arrival, the Service advisor stated the recall work would take no longer than 45-60 minutes; but, the vehicle was brought out 2.5 hours later. T Upon arrival, the Service advisor stated the recall work would take no longer than 45-60 minutes; but, the vehicle was brought out 2.5 hours later. This caused me to miss another appointment. This is the 3rd time this has happened. They’re not punctual and inconsiderate of other’s time. More

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I don’t like the fact that my car has too many recalls but the service at this location is good. Can’t complain. but the service at this location is good. Can’t complain. More

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