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Robert Politza
Refer Me
Robert Politza | Page 2
General Manager
Castle Chevrolet of Villa Park
400 E Roosevelt Rd
Villa Park, IL 60181
27 Reviews
My name is Bob Politza and I am the general manager at Castle Chevrolet. At Castle you will always be treated like a KING! I've been with the Castle Auto group for ten years and I've loved every minute of it! We are a family owned dealership that has the highest dealerrater positive review count in Chicago! Come see what the Castle Difference is all about!
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27 Reviews of Robert Politza
February 23, 2017
they did not know want they were talking about. The sale price on line and want they wanted when I got there were not the same. Would not make the trip of 500 miles next time. The sale price on line and want they wanted when I got there were not the same. Would not make the trip of 500 miles next time. More
by red vette
Other Employees Tagged: Ivan Vujovic
Helpful 
November 04, 2016
It was amazing! I brought my car into this dealer and got work done on it. They did it at a perfect time,not to long. My car is now looking fantastic and will definit I brought my car into this dealer and got work done on it. They did it at a perfect time,not to long. My car is now looking fantastic and will definitely go back here if needed!! More
by Robert1234
Other Employees Tagged: Jeff Tuckman , Dana Dangles
October 20, 2016
Free Tires for Life a SCAM The "Free Tires For Life" is a complete scam. I had over 80,000 miles on the original tires. I was told the still had 1/16" of tread before they would The "Free Tires For Life" is a complete scam. I had over 80,000 miles on the original tires. I was told the still had 1/16" of tread before they would replace them. It is almost November and I decided my family's safety was more important. I will purchase tires elsewhere. I will never buy a car for them again or have any cars serviced by them. More
by nrainey454
August 11, 2016
Waste of my time! Words cannot express how disappointed I am with the operation of this dealership. I went to the Elk Grove location looking for a specific car I s Words cannot express how disappointed I am with the operation of this dealership. I went to the Elk Grove location looking for a specific car I saw advertised. No one at the dealership could find it. So I called the Villa Park location to verify it was there. Their response, "Yes, we have it and we will pull up front for you. What time will you be here?" Imagine my disappointed when I arrived, after an hour drive, and they told me the car was at the Elk Grove location. I guess that's "the Castle Difference." More
by Waste of my time!
January 11, 2016
FAULTY CAR STARTER I purchased a 2015 Chevy Traxx and have brought it in 3 times now - the automatic starter which the car came with does not work. The 3rd time I broug I purchased a 2015 Chevy Traxx and have brought it in 3 times now - the automatic starter which the car came with does not work. The 3rd time I brought it in the mechanic showed me a GM letter that said customers are complaining about the automatic starters not working or working intermittently and the letter gave suggestions to those who may be improperly installing other devices - which I am not one of those - they did not fix it the automatic starter doesn't work - and they offered no recourse - Really I paid for this feature in the car and would not own a car without an automatic starter - YOU know it is faulty and I am suppose to accept that type of service - You state we treat you like a KING - NOT! I want my automatic starter to work - Please get someone in there who knows how to reconcile this problem. Suzanne McKenna Chicago, IL More
by tmcrash
Other Employees Tagged: Mechanics
October 10, 2015
Most unorganized, shady, incompetent dealership ever! Negotiated a deal, truck went into service department, was notified truck was available for pick up... I drove 6.5 hours to purchase the truck. They s Negotiated a deal, truck went into service department, was notified truck was available for pick up... I drove 6.5 hours to purchase the truck. They sold truck just before I got there for more than I offered. ** WARNING ** This is a SHADY dealership... (( BUYER BEWARE )) More
by wastedmytime
Other Employees Tagged: Gus Medina , Place is so unorganized, I worked with ALL OF THEM
February 24, 2015
2015 equinox purchse I have taken my previous car to the service dept several times and was always happy with the customer service. The employees always went above and bey I have taken my previous car to the service dept several times and was always happy with the customer service. The employees always went above and beyond to help. I decided to purchase a new car from this dealer. While I wouldn't recommend the sales person jasper we dealt with I was happy with my purchase. I did have a problem where a month after my purchase my old car loan had not been paid off yet and couldn't get the sales guy to call me back. I emailed robert politza and within 2 hrs he responded to me that my payoff check was overnightovernights and he had a sales mgmt call me and apologize. We were impressed that they acted on our problem so quickly. I would recommend this dealership and most definitely the service dept. More
by flower0976
Other Employees Tagged: jasper
July 01, 2014
Very Rude Ignorant General Manager I had the mis pleasure of being treated like a "King" by Castles GM Robert Politza today. I waited for over 12 hours for a return call. I inquired why I had the mis pleasure of being treated like a "King" by Castles GM Robert Politza today. I waited for over 12 hours for a return call. I inquired why it takes 10 days to get an appointment for my "free" oil change. Bob told me that they are too busy doing Recall work and if I didn't like it and I quote, "There is Jiffy Lube". When I asked if Castle Chevy would reimburse me since they could not fulfill their end of agreement in a timely manner, Bob (who according to his own words) treats everyone like a "King", Hung up on me! Thanks Bob Great customer service.....NOT! More
by R.ida
May 28, 2013
Memorial Day 2013, I walked into Castle Chevy with the intentions of test driving a 2012 Chevy Silverado 1500. I was immediately brought to Ryan Sitter's assistance and straight into the used truck I was intentions of test driving a 2012 Chevy Silverado 1500. I was immediately brought to Ryan Sitter's assistance and straight into the used truck I was interested in. The ride was finished with the usual talk of "How can I have you drive away today in this vehicle?". I've been here before. The only difference in this experience was Ryan Sitter cared about one thing and one thing only: getting me the vehicle at the price "I" wanted. I wrote down the exact price on a scratch paper that I wanted to pay per month and the "haggling" began. Except it wasn't between Ryan and I, it was between him and his GM. Not once did he attempt to convince me of a price that I didn't want to pay. It was about time I delt with a salesmen who didn't immediately want my credit score and cared soley about my interests. My experience ended with me leaving in my dream truck and getting the exact financing I was looking for. I cannot speaking speak for any other employee of Castle Chevy but if your looking for a honest, straight-forward salesman, who above all is there for you...buy a Chevy and see Ryan... More
by wcarlson1119
December 20, 2012
The car was brought in before our appoitment time and it was finished at exactly our appointment time. Fast and courteous service. They knew what they were doing and got us out fast. Thanks for the great was finished at exactly our appointment time. Fast and courteous service. They knew what they were doing and got us out fast. Thanks for the great service especially before the Holidays. More
by ckgoduto
Other Employees Tagged: Service Dept & Sales, John Porter
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