Robert Pritchard | Page 18

Awful Dropped my vehicle off for a recall. Was supposed to be ready in a day took two full days. Kept being given the run around when I called. First it was Dropped my vehicle off for a recall. Was supposed to be ready in a day took two full days. Kept being given the run around when I called. First it was a 4 hour job then I got well ya know it’s like a 7 hour job. After researching and speaking with my dad who is a certified mechanic it should have taken two hours...and that’s a stretch!! Two whole days!? Was given a free oil change for my convenience...what would that take 3 days?! Unreal... More

by katie0907 Verified Customer Verified Customer

Helpful 0

Report | Print

I went in because of a recall on the passenger airbag. They I went in to have my passenger airbag replaced because of a recall. The work was done in a timely fashion and my experience was friendly. I went in to have my passenger airbag replaced because of a recall. The work was done in a timely fashion and my experience was friendly. More

by Cargirl56 Verified Customer Verified Customer

Helpful 0

Report | Print

Very good They did a very good job, performing oil change, replacing broken wiper blade, and installing a remote starter on my vehicle . The price was fair and They did a very good job, performing oil change, replacing broken wiper blade, and installing a remote starter on my vehicle . The price was fair and worth the money spent. More

by Sprink341 Verified Customer Verified Customer

Helpful 0

Report | Print

2018 Escape We had trouble with the hatchback that when we closed it the lights would not go out inside the car, in a couple of instances this caused the battery We had trouble with the hatchback that when we closed it the lights would not go out inside the car, in a couple of instances this caused the battery to be drained some. I had the car in four times and the service department did a few things but shortly we had the same problem. Finally took it back for the fifth time and the dealership gave us a loaner so they would have time to find the problem. When I dropped the car off the problem wasn't showing up but after a couple of days it did happen when Robert looked at it. The car is still out the dealership getting fixed but I do appreciate all of the effort being put in to identifying and fixing the problem, Although it has been frustrating hopefully the problem will be taken care of finally. I have dealt mostly with Robert, who has been terrific, but I have also been helped by Carlos and Thomas (either in person or on the phone) and they have also been helpful. More

by Don Verified Customer Verified Customer

Helpful 0

Report | Print

Service Dept. Service dept personal are friendly knowledgeable and take time to accurately assess repairs to minimize down time and cost,don't push unnecessary rep Service dept personal are friendly knowledgeable and take time to accurately assess repairs to minimize down time and cost,don't push unnecessary repairs costs ,upon completion they explain repairs and answer any questions. More

by Jack l. Verified Customer Verified Customer

Helpful 0

Report | Print

Partners Bill Kay service always bends over backward to work with me when my car needs service even at the last minute when something comes up unexpectedly. Th Bill Kay service always bends over backward to work with me when my car needs service even at the last minute when something comes up unexpectedly. They get me in ASAP. They do a great job too. More

by KATHY.DURRANT Verified Customer Verified Customer

Helpful 0

Report | Print

Great service Great service. Professional and courteous personnel. Efficient and qualified service providers. I have owned my Ford Focus for seven years and have ne Great service. Professional and courteous personnel. Efficient and qualified service providers. I have owned my Ford Focus for seven years and have never taken it anywhere else for service. More

by PENNYKROSS Verified Customer Verified Customer

Helpful 0

Report | Print

New tires installed Bill Kay promised to price match tires for my Ford Fusion. I found some Yokohama tires and Bill Kay beat the price and also matched the install price. Bill Kay promised to price match tires for my Ford Fusion. I found some Yokohama tires and Bill Kay beat the price and also matched the install price. Very polite and excellent service department. I have a Ford Dealership near my house and I’d rather drive the extra distance for Bill Kay’s service department. More

by DMAC222 Verified Customer Verified Customer

Helpful 0

Report | Print

Car came in start and bad attitude Had a no start on my daughters 2014 focus. As always, I am impressed with their ability to not on repair cars but bad attitudes. Been a loyal custome Had a no start on my daughters 2014 focus. As always, I am impressed with their ability to not on repair cars but bad attitudes. Been a loyal customer 20 years. And will continue for another 20 or more years. More

by WLSMERLIN Verified Customer Verified Customer

Helpful 0

Report | Print

First Bill Kay service experience Having service performed on your vehicle can be like waiting in a doctor's office, but at Bill Kay it was as simple as pull into service area, take my Having service performed on your vehicle can be like waiting in a doctor's office, but at Bill Kay it was as simple as pull into service area, take my info, told it would be approximately an hour, it took 45 minutes--doesnt get much better. More

by lcdata2 Verified Customer Verified Customer

Helpful 0

Report | Print