Robert Pritchard | Page 19

Friendly place to buy a car I had a few issues with my 2013 explorer that I purchased 2 1/2 weeks ago. Everything was completely taken care of. Everyone I worked with was great f I had a few issues with my 2013 explorer that I purchased 2 1/2 weeks ago. Everything was completely taken care of. Everyone I worked with was great from sales to service. Especially Tom Mackey. He is a absolute professional. Friendly, courteous and very understanding to your issues. Thanks to you all. More

by MrU22 Verified Customer Verified Customer

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Service at a reasonable price The service department is always friendly and helpful. They recommend a good package that was reasonably priced. They finished in a reasonable amount The service department is always friendly and helpful. They recommend a good package that was reasonably priced. They finished in a reasonable amount of time given the number of customers that day. More

by jorzech88 Verified Customer Verified Customer

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Great Customer Service I love Roberts (Customer Come First) Attitude! It takes a load off my mind to know he understands and addresses safety issues in a manner that’s sat I love Roberts (Customer Come First) Attitude! It takes a load off my mind to know he understands and addresses safety issues in a manner that’s satisfactory to me! More

by kevind50.kd Verified Customer Verified Customer

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Excellent service I've been bringing my car for service to Bill Kay since I moved to Midlothian. They're courteous, friendly and the service is tops! I've been bringing my car for service to Bill Kay since I moved to Midlothian. They're courteous, friendly and the service is tops! More

by CJT990 Verified Customer Verified Customer

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After just doing an oil change it was discovered that my and Because the ford team discovered that my brakes needed work and I did not know it. So I was very pleased that they found the problem and were able to Because the ford team discovered that my brakes needed work and I did not know it. So I was very pleased that they found the problem and were able to take care the next Saturday More

by OZZIE5656 Verified Customer Verified Customer

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Bill Kay service center Excellent service as always, Bill kay Ford customer service center makes sure that whatever the problem is it is taken care of at the time of visit. Excellent service as always, Bill kay Ford customer service center makes sure that whatever the problem is it is taken care of at the time of visit. More

by RUDEBOY0619 Verified Customer Verified Customer

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Great service knowledgeable techs wonderful customer service Cannot tell you how happy I am with Bill Kay Ford, their service department their personnel, etc.From the time you speak to someone whether on the pho Cannot tell you how happy I am with Bill Kay Ford, their service department their personnel, etc.From the time you speak to someone whether on the phone or in person, they make you feel like you are someone "special". They are very courteous and polite and try to get you "in and out" as quickly as they can. Have a sick husband so my time is limited and when I tell them they are very helpful in getting the job done for me asap. Low tire light came on and went right in and they took care of me right away which meant a lot to me. Dealing with people like this makes things so much easier in life. Keep up the good work BK - you are truly appreciated! More

by lovegram Verified Customer Verified Customer

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Brake Change Went in for front brake pad change & rotor skim. Also had recall job completed. Service manager Robert was excellent, had a discount on my phone whic Went in for front brake pad change & rotor skim. Also had recall job completed. Service manager Robert was excellent, had a discount on my phone which he gave me. Didn't try to push me for anything other than what I wanted, which I appreciate. Brakes were smooth after change, no pulling or noise. Nice job Keith! More

by DEAN Verified Customer Verified Customer

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Excellent Customer Service Pricing and Knowledge of staff. Pleasant and friendly and always providing solutions to maintain good driving performance. I have worked with all the Pricing and Knowledge of staff. Pleasant and friendly and always providing solutions to maintain good driving performance. I have worked with all the gentle at the service desk. Review from Ms Doss More

by gjdoss Verified Customer Verified Customer

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oil change did not wash car grease spot on drivers door had to take to ricky rockets to wash it cost me eight dollars to wash it. did not wash car grease spot on drivers door had to take to ricky rockets to wash it cost me eight dollars to wash it. More

by RHOLSTE Verified Customer Verified Customer

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