Robert Solis
Robert Solis at Germain Honda of Surprise

Robert Solis | Page 2

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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5.0
273 Reviews

Languages Spoken

English English

Spanish Spanish

5.0

273 Reviews

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273 Reviews of Robert Solis

August 04, 2026

Dealership Rating
Employee Rating

I recently had my oil changed at Germain Honda, and it was a great experience. The service was quick and professional, and the waiting area was clean, comfortable, and well-maintained. They also offered c More

by LALANAZPRUD
Service Price Transparency
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Recommend Dealer
Yes
Aug 05, 2026

Germain Honda of Surprise responded

Our team here at Germain Honda of Surprise works hard to provide our guests with the ultimate guest experience. We appreciate you taking the time to share your positive visit and for highlighting our team and their commitment to this goal. Best Regards, Sassha Motz General Manager

August 04, 2026

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A bit of a wait but always worth it because we know that the car is being done right . Thank you. Bryan and Jennifer Jacobs More

by Bryan.n.jacobs
Service Price Transparency
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Recommend Dealer
Yes
Aug 05, 2026

Germain Honda of Surprise responded

Thank you for your kind review. Our team apologizes for the wait and appreciates your patience and understanding. See you down the road. Best Regards, Sassha Motz General Manager

August 04, 2026

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Always great service here. Quick at setting the appointment, quick check in, and quick turn around on my service, always with a thorough explanation. More

by stellablue_2
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Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante

Aug 04, 2026

Germain Honda of Surprise responded

Our overall goal is to provide a positive and efficient visit to all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

August 03, 2026

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Brought my car back for some work and everything went smoothly. No complaints whatsoever. HAPPY More

by envizionme2
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Recommend Dealer
Yes
Aug 04, 2026

Germain Honda of Surprise responded

We do our best to keep our clients happy. We are especially glad that we achieved that in your recent experience with us. Thank you for your kind words. Best Regards, Sassha Motz General Manager

August 03, 2026

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The service advisor, Robert Silos took my call and was a "breath of fresh air". As much as I dreaded taking my car in, he actually put me in a better mood. When I got there, the whole vibe of the atmosphere More

by AVEESHUN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 04, 2026

Germain Honda of Surprise responded

Thank you for the wonderful review! We're delighted to hear that Robert made your service visit such a positive experience with his friendly attitude and excellent communication. We truly appreciate your recommendation and look forward to taking care of you and your vehicle again in the future. Best Regards, Sassha Motz General Manager

July 31, 2026

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We've known David from Arrowhead Honda and followed him to Germain Honda where he was our service advisor a number of years prior to his promotion to management. He goes the extra mile to answer questions/ More

by BOB.RENEE
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Recommend Dealer
Yes

Other Employees Tagged: David McKee

Sep 22, 2026

Germain Honda of Surprise responded

Thank you for your continued trust in Germain Honda! We’re grateful you’ve followed David over the years and are now enjoying working with Robert as well. It’s wonderful to hear that both provide knowledgeable, professional, and pressure-free service. We’re fortunate to have them on our team and truly appreciate your continued relationship with Germain! Best Regards, Sassha Motz General Manager

July 30, 2026

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Welcoming and professional. Everything explained in detail. Timely service and the car wash was a pleasant surprise. More

by BEV9
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Recommend Dealer
Yes
Jul 31, 2026

Germain Honda of Surprise responded

Thank you for your wonderful review! We're glad you found our team welcoming and professional, and that everything was explained clearly. It's great to hear you appreciated the timely service and enjoyed the complimentary car wash. We look forward to seeing you again! Best Regards, Sassha Motz General Manager

July 27, 2026

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I called Robert after being told by Earnhardt Honda that they were going to hold our car for a week before looking at it. He got us right in. Parts needed to ordered, but our car was fixed properly the ne More

by FRANK_MERLINO
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Recommend Dealer
Yes
Jul 28, 2026

Germain Honda of Surprise responded

Our team is happy we were able to assist and get your vehicle concerns quickly addressed and get you back on the road. Thank you for allowing us to assist, and we do hope to be of service to you again. Best Regards, Sassha Motz General Manager

July 22, 2026

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Wonderful experience. I liked the fact the service advisor wasn't pushy as in other Honda dealers in the area. I will definitely be bringing both of my Honda vehicles in h More

by MJKANCELER
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Service Communication
Recommend Dealer
Yes
Jul 23, 2026

Germain Honda of Surprise responded

Thank you for sharing your positive and no-pressure service experience with our team. Here at Germain, our staff is dedicated to providing a quality experience while providing you with all the information you need to make informed decisions about the care of your Honda. Best Regards, Sassha Motz General Manager

July 22, 2026

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Employee Rating

The problem was corrected ahead of schedule and my service advisor, Robert Solis, was able to apply coupons which saved me money. More

by roman4soccer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David McKee

Jul 23, 2026

Germain Honda of Surprise responded

Thank you for taking the time to share your positive experience with Robert and our team. Best Regards, Sassha Motz General Manager

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