Robert Webb
Robert Webb at Colonial Chevrolet

Robert Webb | Page 9

Fixed Operations Coordinator

Colonial Chevrolet

171 Great Road
Acton, MA 01720

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4.9
83 Reviews

Dealership Experience

7 yrs, 5 mos

Industry Experience

11 yrs, 2 mos

Languages Spoken

English English

4.9

83 Reviews

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83 Reviews of Robert Webb

October 03, 2023

Dealership Rating
Employee Rating

I don't think they were listening to my concerns or completed the work. There were questions still unanswered and issues not looked at More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom O'Toole

Oct 04, 2023

Colonial Chevrolet responded

Joe, We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. John Woodland General Manager jwoodland@colonialchevrolet.com

Nov 02, 2023

Joe responded

All that they really did what they told me was to put it on the computer. I can take it to any shop and pay less to have it put on the computer and to have numbers read. I brought the truck to Chevrolet because you are Chevrolet and that's why I paid more. Everybody knows that there can be problems with a vehicle that don't yet trip anything on codes or don't show up on the computer. They didn't go any further than looking at the computer and said nothing showed up so there's no problem even though the problems are still continuing now. Still runs roth, it's still lacks power although it's a little better after I changed the differential fluid. But it still feels like a breathing problem and when the engine runs rough you know it's not supposed to run like that. When I brought my other truck there in the past the technician did much more than a computer diagnosis, he used his knowledge. I'd like to see if there's anything we could do so I can get this diagnosed. Thank you

Nov 02, 2023

Joe responded

All that they really did what they told me was to put it on the computer. I can take it to any shop and pay less to have it put on the computer and to have numbers read. I brought the truck to Chevrolet because you are Chevrolet and that's why I paid more. Everybody knows that there can be problems with a vehicle that don't yet trip anything on codes or don't show up on the computer. They didn't go any further than looking at the computer and said nothing showed up so there's no problem even though the problems are still continuing now. Still runs roth, it's still lacks power although it's a little better after I changed the differential fluid. But it still feels like a breathing problem and when the engine runs rough you know it's not supposed to run like that. When I brought my other truck there in the past the technician did much more than a computer diagnosis, he used his knowledge. I'd like to see if there's anything we could do so I can get this diagnosed. Thank you

October 03, 2023

Dealership Rating
Employee Rating

Great service and great results! Met one of the installers of tonneau cover on my truck and explained how to use it. Nice guy. Thx joe More

by joe@alogutters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wolowacki

Oct 04, 2023

Colonial Chevrolet responded

Joe, Thank you for choosing Colonial Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Woodland General Manager jwoodland@colonialchevrolet.com

September 28, 2023

Dealership Rating
Employee Rating

This dealership has been excellent. They are friendly and provide great customer service and care about their customers! More

by marcy_bois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allen Boisvert, Monica Carpenter, Bob Fahey , Kyle Crawford, Tom O'Toole

Sep 29, 2023

Colonial Chevrolet responded

Marcy, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

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