Robert Weinberg | Page 8

Decent service Everything about the car is great, except the radio issue that wasn’t mentioned. Once I brought it up, I was told my dealer would order me a new radio Everything about the car is great, except the radio issue that wasn’t mentioned. Once I brought it up, I was told my dealer would order me a new radio, then text me the receipt. It’s been three days since. More

Report | Print

This sales experience is certainly one for the books. The entire Chicago Auto Place, staff and team, was as ill-prepared as any team that I’ve ever delt with. My intent on giving this review isn’t to bash The entire Chicago Auto Place, staff and team, was as ill-prepared as any team that I’ve ever delt with. My intent on giving this review isn’t to bash or undermine their potential to improve, I’m merely just going to state the facts in hopes that they use reviews like these as a tool to recognize they have a mountain to climb in order to be a reputable used car dealership. My experience started with the sales team, Rob. Rob and I came together on trade numbers over the phone.But before any deal was set in place, I expressively and boldly stated that I was not interested in paying any additional fees. Rob assured me no additional fees would be attached to the contract and all dealer service fees were already built into the price of the vehicle Between him and the sales manager, John, I forwarded pictures and all the necessary information of my vehicle that I was looking to trade in as I am 450 miles away from the dealership. I put all my faith in knowing that everything that was discussed about the vehicle I was trading for was as good as their word. Then we discussed about delivery and how the exchange of vehicles would take place since they assured me that they can deliver the purchased vehicle for a small fee. They would arrange shipping of theirs and pick up mine at a desired and convenient location of my choice. Few days later I received the contract and in bold letters, over $1000 in fees were added to the sale price as well as inflated tax and licensing fees. I contacted Chicago Auro Place and went several rounds over the next several days to get all the fees omitted and they assured me they would send out new contract without the fees and corrected taxes. . After receiving the second contract it still listed ‘Dealer Service Fee’ and no adjustments to the taxes. I contacted them again expressing my concern as to why the Dealer Service Fee was still on the contract and why the taxes and licensing was at an inflated cost, after being assured that all dealer service fees was built into the price. No one had an answer. After conversing several days back and forth between Sales and finance they insisted to go ahead and sign the contract and all adjustments would be made and credited to me with confirmation. Never saw any of that and never heard anything back from them. Even after several emails and phone call attempts. Next I received a call from a random shipping company notifying me that they coming to pick up my vehicle. I asked if they were bringing the purchased vehicle on the way duwn to do a simultaneous exchange and they were not aware of bringing the vehicle I purchased. Upon calling Chicago Auto Place back they informed me that could not provide the purchased vehicle to me for several days after picking up mine. I agreed with them and simply informed them that we have to get some things in writing and confirmed in order to let mine go without receiving the purchased vehicle and that’s where all communication ended with them. And I now have a submitted contract to a finance company with a monthly payment of over $700 each month with no vehicle. They don’t answer calls, return calls or return emails. I have called each and every day to Chicago Auto Place and the finance company trying to get the contract retracted but to no avail. most frustrating piece of business I’ve ever been involved in. More

Report | Print

Would you accept this? While on the lot, car would not start, they said that battery was dead..They jumped in, drove it into their garage, and put a "new" battery in it. Whe While on the lot, car would not start, they said that battery was dead..They jumped in, drove it into their garage, and put a "new" battery in it. When we got it home (200+ miles away, Green Bay) it would not start. Green Bay dealer put a new battery in it today, Chicago Auto Place battery was dead. What are the chances that Chicago Auto Place put in a "new" battery, that is what the sales person represented? Car would not heat properly. Took it to a new car dealer in Green Bay where we live, who put in a new thermostat and flushed the system today, $590. Have an appointment Feb 5th with the Green Bay Chrysler dealer for a new heater core, $1,300. No way that we would know that these issues existed. We spent considerable time on the phone and by email with a sales lady at this dealership. We made it crystal clear that we expected the car to be in perfect condition. We also told her that we were not coming to Chicago to inspect the car, if we drove to the dealership we were coming to buy it. She stated that the car met these requirements before we left for Chicago. Bought the car on Jan 17th, today is Jan 22nd.As for questions below, we can not answer until we work through all the issues. We have not contacted Chicago Auto Place re these issues, maybe they will contact us, we will see. More

Report | Print

To the point ! I walked in looking for a Maserati I had seen online , the sales staff was very helpful and Robert walked over introduced himself & was very knowledge I walked in looking for a Maserati I had seen online , the sales staff was very helpful and Robert walked over introduced himself & was very knowledgeable about the vehicle and let me test drive the car and gave me a great price ! More

Report | Print

An at ease pleasurable experience. My wife and I bought our new used Buick Century two weeks ago. Sales person Robert was a real joy to work with. He made us feel at ease and comfortabl My wife and I bought our new used Buick Century two weeks ago. Sales person Robert was a real joy to work with. He made us feel at ease and comfortable. Robert explained everything and answered all our questions. He was big help when we didn't have our most current insurance cards in dealing with our insurance company. We absolutely enjoyed being there. Christina in finance was very nice also, she made everything go very smoothly. We would would without a doubt come back here for another car. I love that you could see pictures of the car(s) that you would be interested in on their website. Thank you so much Robert and Christina!!!! More

Report | Print

False car reports, terrible service/delivery I bought my car over a week ago from this dealership. An oil light came on after completing paperwork. They said it was the oil sensors. I had to bri I bought my car over a week ago from this dealership. An oil light came on after completing paperwork. They said it was the oil sensors. I had to bring the car back five minutes after leaving the dealership. The engine light had come on. They said to bring it back and they will fix it. An hour after, they stated they fixed them. They just turned the lights off. I had it inspected and there were significant repairs needed on the vehicle, even though I was assured by the sales staff and fake printed reports that the car was in good condition. I've had many promises that it will be done the next day and it is still not done. In one day I have been told 5PM, then 7PM, then 10AM the next morning. I was originally told it was a 15 hr fix. They are quick to take my money, but slow in getting me the car. By law, I have until the 15th day to return it. I'm thinking I will at this point. More

Report | Print

Exciting I decided to buy a little FIAT 500 Abarth from Chicago place because it was totally tricked out! The options it had at the price they offered me... I I decided to buy a little FIAT 500 Abarth from Chicago place because it was totally tricked out! The options it had at the price they offered me... I just simply couldn’t turn it down. Robert (Rob) was hands down othe bet salesman I have ever worked with. Super down to earth. We Found some common ground and talked about raising kids. Very welcoming staff. They made it extremely easy to purchase from them. Everything was done over the phone since I was coming from out of state. They understood my wife and me had long day and the finance manager Michelle helped get us get us out the door in a timely fashion. The entire process Only took 30-40 min. I love my car and I would definitely buy a car from Rob again. More

Report | Print

Great cars, Exceptional people! Robert Weiner was very attentive and creative when it came to selecting the perfect car for me. I explained what I needed in a vehicle and Robert made Robert Weiner was very attentive and creative when it came to selecting the perfect car for me. I explained what I needed in a vehicle and Robert made the happen. Very quick process from test drive to sign. Thanks again. More

Report | Print

Bought a Porsche and made a friend in Robert! Received a fast, friendly and professional service. Robert was super attentive and made the experience fun! Bought a quality ride. Happy to recommend Received a fast, friendly and professional service. Robert was super attentive and made the experience fun! Bought a quality ride. Happy to recommend the CAP team. Thanks Gents.. More

Report | Print

Great Service Rob Was Great! From the moment He reached out to calling me back with information, to the time i came in. Really Great Experience with him! Will Defia Rob Was Great! From the moment He reached out to calling me back with information, to the time i came in. Really Great Experience with him! Will Defiantly recommend coming to see Rob When Coming to Chicago Auto Place. More

Report | Print