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Robert Wolf
Robert Wolf | Page 15
Service Writer
Sands Chevrolet - Surprise
16991 W Waddell Rd
Surprise, AZ 85388
159 Reviews
159 Reviews
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159 Reviews of Robert Wolf
May 11, 2016
Absolutely terrible I have been going to this Chevy since I moved her, bought both of my two cars there. Took my brand new car in for an oil change the first time and tol I have been going to this Chevy since I moved her, bought both of my two cars there. Took my brand new car in for an oil change the first time and told them the alignment did not feel right, they said it was fine. My car was at 3,000 miles then. Took it in yesterday for my second oil change and tried to charge me for it because my "warranty did not cover it" after 6,000 miles. Of course. Will never take my car here again. I used to love Sands Chevy, but not anymore. More
by shaelyngentry
Verified Customer
May 11, 2016
Please listen and don't try to sell me unnecessary service All my fluid levels were checked prior to entering service. Service department said fluid levels needed critical attention. I had fluid levels recheck All my fluid levels were checked prior to entering service. Service department said fluid levels needed critical attention. I had fluid levels rechecked again when I got home and, once again, fluid levels were full. Hmmm. Sound fishy? Also, I had my car detailed prior to service. I specifically asked them not to wash my vehicle. When I came out, they had washed my vehicle and left spots all over it. More
by Cindi
May 08, 2016
Stealership Took car in for a check engine light first thing they do is replace parts to see if it works and charge you for it when the part was doing its job tha Took car in for a check engine light first thing they do is replace parts to see if it works and charge you for it when the part was doing its job that something was wrong hence "engine light on". Issue was fixed for an overpriced quote. Would not recommend. Take you car to a real technician who does not just replace parts but diagnose your vehicle's problem. More
by LTMARTINVENEGAS
May 05, 2016
Satisfied! I was treated in a friendly, professional manner. All the work to be done was explained thoroughly. A-One service every time I have used Sand's. I was treated in a friendly, professional manner. All the work to be done was explained thoroughly. A-One service every time I have used Sand's. More
by JOLLIEA2
May 04, 2016
First Service 6,000 Mile service. In and out in under an hour. Easy access to service department and great waiting area. Friendly staff and quick service is alwa 6,000 Mile service. In and out in under an hour. Easy access to service department and great waiting area. Friendly staff and quick service is always a plus. More
by airforceindian
April 30, 2016
Very poor. I will no longer do business with Sands Chevrolet. They tried to sell me services that both my dealers in Minnesota told me were completely unnecessa I will no longer do business with Sands Chevrolet. They tried to sell me services that both my dealers in Minnesota told me were completely unnecessary. I'm completely fed up with the high pressure put on by the service department at Sands Chevrolet. There are plenty of places here in the Valley that want my business and won't be trying to sell me things I don't need. Evidently the dealers in Minnesota value their customers more than sands Chevrolet does. More
by BLOPWO
April 29, 2016
2.5 hours for an oil change When I got the car back the windshield was cracked- I didn't mention it. I had already been there for almost 3 hours and knew they wouldn't take resp When I got the car back the windshield was cracked- I didn't mention it. I had already been there for almost 3 hours and knew they wouldn't take responsibility anyway. More
by BSOMMERFELD68
April 24, 2016
Very nice people and great service . Everyone was pleasant and took great care of my vehicle. Thank you ! I will recommend my family and friends. And I will continue to take my vehicle b Everyone was pleasant and took great care of my vehicle. Thank you ! I will recommend my family and friends. And I will continue to take my vehicle back as needed. More
by MSVERONICABARAJAS11
April 20, 2016
Great! I was very impressed with my overall experience. Great customer service :) I refused service at GMC Arrowhead because of the way I was treated! Glad I I was very impressed with my overall experience. Great customer service :) I refused service at GMC Arrowhead because of the way I was treated! Glad I went here. More
by FOREVERBLESSED1104
April 19, 2016
Misdiagnosed tranny and wanted me to pay for their mistake they missdiagnosed my leak and wanted me to pay for their mistake ...I have a bumper to bumper extended warranty. Covers drive train.. To my truck in they missdiagnosed my leak and wanted me to pay for their mistake ...I have a bumper to bumper extended warranty. Covers drive train.. To my truck in for a tranny leak and was quoted $1800 to replace a pump seal . I said I hope that was the problem because my warranty doesn't cover gaskets.. The assured me this was the leak. I get my truck back and guess what they didn't fix the leak.. It's exactly the same.. I take it back and they say the torque converter is leaking and that they will fix it for me they missed it .. I told them it's the same leak and that this is all covered by my warranty.. They charged my warranty also plus the original amount they charged me to fix a seal that wasn't leaking ... It was the torque converter from the get go..mind you this is covered by my warranty.. I got in contact with a manager and he and I got into a yelling match.. You should never talk to a customer like he did to me. Only after threatening to involve better business Bureau did they return my money.. More
by TREVORGRAGG
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