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Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez | Page 5

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.7
144 Reviews

Dealership Experience

5 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.7

144 Reviews

Write a Review

144 Reviews of Roberto Hernandez

July 04, 2026

Dealership Rating
Employee Rating

If is wasn't for the service that Dawn Kelly and the team of service people at West Allis. I may not of purchased another Lincoln. More

by WSCHNEIDER58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, John Katrichis, AJ Kallas, Roy Reger, Rachel Minshall, Nick Eineichner, Erika Pinzer, Keri Farner, Justin Walin

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Jul 04, 2026

Gordie Boucher Lincoln of West Allis responded

We’re delighted Dawn and our service team made such a great impression. Thank you for choosing another Lincoln Nautilus and we look forward to supporting you again. Joe England General Sales Manager 414-327-6000

June 28, 2026

Dealership Rating
Employee Rating

Need to call him 5 times a day to take update and he didn't waned to return the call nor he did the the open recalls on the car which i came for very poor experience in fact kd was the one how help thou More

by Nikhilbisht05
Recommend Dealer
No

Other Employees Tagged: Roberto Hernandez

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Jul 02, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe England General Sales Manager 414-327-6000

June 27, 2026

Dealership Rating
Employee Rating

Always flexible with scheduling. Loaners, waiting area is amazing etc.. service department staff are all amazing. Roberto ,Dawn , mngr Roy ... More

by SHAUNDOUGHERTY19
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Jun 27, 2026

Gordie Boucher Lincoln of West Allis responded

It’s great to hear our flexible scheduling, loaner vehicles, and comfortable waiting area made your Lincoln Aviator service smooth. Roberto and the rest of our team appreciate your kind words. We look forward to assisting you again. Joe England General Sales Manager 414-327-6000

June 26, 2026

Dealership Rating
Employee Rating

Prompt and friendly service people Very clean professional service area Client waiting area is wonderful Always enjoy this dealer services More

by Flawler47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 26, 2026

Gordie Boucher Lincoln of West Allis responded

It’s wonderful to hear Roberto and our team delivered prompt, friendly service in such a clean, professional setting. We’re glad you enjoyed the comfortable waiting area. We look forward to welcoming you back for your next Lincoln service. Joe England General Sales Manager 414-327-6000

June 20, 2026

Dealership Rating
Employee Rating

They kept me informed on how things were going. I also received a loaner car which meant I had to schedule my appointment pretty far in advance. More

by KRANNOW
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Jun 20, 2026

Gordie Boucher Lincoln of West Allis responded

Hello, thank you for sharing your experience. Roberto and our service team are happy to hear that you felt well informed during your Lincoln Aviator service and that the loaner vehicle fit your needs despite the advanced scheduling. We look forward to assisting you again in the future. Joe England General Sales Manager 414-327-6000

June 19, 2026

Dealership Rating
Employee Rating

The repairs took a little longer than expected but the technician was really on his game and spotted an issue that most likely would have gone unnoticed which could have been very expensive for me! I thin More

by rjohnson77
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Jun 20, 2026

Gordie Boucher Lincoln of West Allis responded

We’re glad our technician identified that issue on your Lincoln Corsair, potentially saving you from expensive repairs. We apologize for the extra time required and appreciate your patience. Thank you for choosing our service department and we look forward to assisting you again. Joe England General Sales Manager 414-327-6000

June 13, 2026

Dealership Rating
Employee Rating

All staff members are exceptional in their roles . Always helpful and prompt responses with questions. More

by SHAUNDOUGHERTY19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger

Print
Jun 13, 2026

Gordie Boucher Lincoln of West Allis responded

It’s great to hear our team delivered exceptional and timely service for your Lincoln. Thank you for sharing your experience. We look forward to assisting you again. Joe England General Sales Manager 414-327-6000

June 08, 2026

Dealership Rating
Employee Rating

The Technician that worked on my car was obviously very experienced and knowledgeable. I would rate him/her a 5. He/she solved/recognized the root of the problem without having to run the car thru the diag More

by grammalyn
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Jun 10, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe England General Sales Manager 414-327-6000

June 06, 2026

Dealership Rating
Employee Rating

This dealership strives to make sure that customers are completely satisfied with their service experience, even for your smallest concern. More

by Mike J.
Recommend Dealer
Yes

Other Employees Tagged: AJ Kallas

Print
Jun 06, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for recognizing our dedication to addressing every concern, no matter how small. We’re glad your Lincoln MKZ Hybrid received attentive care, and we look forward to helping you again. Joe England General Sales Manager 414-327-6000

June 04, 2026

Dealership Rating
Employee Rating

Worst ever experience. After 20s some cars that will be my last purchase from Boucher More

by mikean63
Recommend Dealer
No

Other Employees Tagged: Roberto Hernandez

Print
Jun 11, 2026

Gordie Boucher Lincoln of West Allis responded

We're sorry to heat this. We would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Joe England General Sales Manager 414-327-6000

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