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Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez | Page 5

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.7
91 Reviews

Dealership Experience

4 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.7

91 Reviews

Write a Review

91 Reviews of Roberto Hernandez

June 02, 2025

Dealership Rating
Employee Rating

They did everything they said they would in a timely and professional manner.. I would recommend them. More

by Charles Konkol
Recommend Dealer
Yes
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Jun 02, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roy Reger Service Manager 414-327-6000

May 30, 2025

Dealership Rating
Employee Rating

The staff is very professional and keep you informed about your vehicle. They do not pressure you to get things done that are not necessary.Thanks for the great service. More

by CLLN_HNRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Miller, Dawn Kelly

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May 30, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Roy Reger Service Manager 414-327-6000

May 24, 2025

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Employee Rating

I've been dealing with Gordie Boucher for the last 17 years. Lots of different vehicles the service department. Does excellent work in a timely fashion More

by Roadking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly , Brian Mattison

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May 24, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Roy Reger Service Manager 414-327-6000

May 22, 2025

Dealership Rating
Employee Rating

Very accommodating and communicative. i would recommend Gordie Boucher to anyone who needs to service their Lincoln. More

by Lisa E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger , Brian Mattison

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May 22, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roy Reger Service Manager 414-327-6000

April 29, 2025

Dealership Rating
Employee Rating

Very good Was satisfied with customer service and the process Had a warranty issue and was solved by your team More

by Cupe32
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Apr 29, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

April 23, 2025

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Employee Rating

I received excellent assistance from Roberto. After my initial service was done we stopped in on the way back from a trip to Madison because I had a few questions. Roberto helped me out quickly a More

by mpkroes
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Apr 23, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

April 21, 2025

Dealership Rating
Employee Rating

Excellent customer service! I appreciate focused attention to what my concerns are and what my vehicle needs.i was informed about what my plan provides and any discounts I could More

by Dale L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Roy Reger

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Apr 21, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roy Reger Service Manager 414-327-6000

April 11, 2025

Dealership Rating
Employee Rating

Great communications and support in making my repairs work for me. The entire team demonstrates that they care about customers. More

by LTSCHAMZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger , Brian Mattison

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Apr 12, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Lincoln of West Allis. We look forward to having you as one of our valued customers for many more years to come! Roy Reger Service Manager 414-327-6000

March 10, 2025

Dealership Rating
Employee Rating

Was very thorough and his explanation of service and knowledgeable about repairs. Our bill was actually under the quote. More

by bbatley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 10, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

March 01, 2025

Dealership Rating
Employee Rating

Gordie Boucher sold me a bad car under the false pretense of me having 'bumper to bumper coverage. The service was very dishonest and they charged me thousands of dollars for problems that were never address More

by DHUB72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger , Brian Mattison

Report | Print
Mar 05, 2025

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Roy Reger Service Manager 414-327-6000

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