Roberto Manzur
Roberto Manzur at RBM of Alpharetta
Refer Me

Roberto Manzur | Page 30

F&I Manager

RBM of Alpharetta

345 McFarland Parkway
Alpharetta, GA 30004

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4.9
293 Reviews

Industry Experience

20 yrs, 6 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

293 Reviews

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293 Reviews of Roberto Manzur

October 27, 2020

Dealership Rating
Employee Rating

Working with Sid Karaca was wonderful! His diligent efforts helped me purchase a car that I love, and his friendly, prompt and considerate communication made it a great experience. Roberto Manzur a More

by nwitter
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes

Other Employees Tagged: Sid Karaca , Elisabeth Sexton

Oct 29, 2020

RBM of Alpharetta responded

Thank you, Nwitter! We are thrilled to hear that Sid, Roberto, and Elisabeth were able to provide you with a great buying experience. Your complete satisfaction is our top priority. We want to thank you for taking the time to share your experience with us. We hope to see you again soon for service. We wish you the best, and happy driving! Sincerely, RBM of Alpharetta

October 25, 2020

Dealership Rating
Employee Rating

The best experience I ever had with a Finance Manager. He went out of his way to help me. Great guy!!!!! I highly recommend him!!! More

by CML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roberto Manzur

Oct 27, 2020

RBM of Alpharetta responded

Thank you, CML. We are happy to hear Roberto made the finance portion of your buying experience the best it could be. Your complete satisfaction after each visit is our top priority. Happy driving! Sincerely, RBM of Alpharetta

October 24, 2020

Dealership Rating
Employee Rating

I purchased my second S550 from RBM (First purchase was from Mercedes of Knoxville, TN) and I had a horrible experience with the finance manager Roberto. I arrived on time for my 10:00 am appointment and R More

by TCA
Recommend Dealer
No
Oct 27, 2020

RBM of Alpharetta responded

Tajuanya - Thank you for allowing us to earn your business, despite your long wait. We sincerely apologize for the inconvenience you experienced, and appreciate your honesty so we can improve our process. At RBM of Alpharetta it is not the norm for a customer to be kept waiting, especially with an appointment. However, Saturdays are our busiest day of the week and appointments can sometimes overlap. Roberto was doing his best to juggle the customer he was with while checking on a customer due to arrive – you! Unfortunately, having never met you, he didn't realize you were his next appointment. We have the utmost respect for you and your time, and in no way deliberately overlooked you... Congratulations on the purchase of your S550! If you need anything else, we are here and happy to help!

Oct 27, 2020

TCA responded

I was not in the dealership on Saturday I was there Thursday morning and I did meet Roberto before my Thursday meeting. Please be sure to have your facts together before responding. The customer service was a all around fail and I am highly disappointed.

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