Roberto Perez | Page 2

I purchased a vehicle from Empire Ford in Fall River on December 1st, and they sold it to me before it was fully reconditioned and before the existing liens were cleared. They funded the deal immediately, December 1st, and they sold it to me before it was fully reconditioned and before the existing liens were cleared. They funded the deal immediately, but I was not allowed to take possession of the car, and the finance company started the clock on my loan right away even though I did not actually have the vehicle. I did not take delivery until December 26th, so I was left waiting weeks after the deal was funded before I could actually get the car. The salesman, Chris, was professional throughout, but everything beyond that point was absolutely terrible.[1][2][3] In my opinion, this dealership’s handling of my deal was irresponsible and shady, and I would not recommend them to anyone. In my experience and from what I have since seen in other complaints and reviews, they have a history of questionable practices and poor follow‑through. This is not how a customer should be treated after committing to a major purchase. More

by SAMUEL.PEARSON3RD Verified Customer Verified Customer

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Staff was very friendly and knowledgeable and put 1000% to help with the financing. I was only going to look and left with a vehicle thank you will come back to buy again. Glad I went there. When others sa to help with the financing. I was only going to look and left with a vehicle thank you will come back to buy again. Glad I went there. When others said no they said "YES" More

by cgrier3 Verified Customer Verified Customer

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The absolute worst dealer I have ever dealt with. I purchased a truck Oct 10th. They were going to deliver. After everything was final with the loan. Oh we can't deliver yet. It was almost 2 weeks be I purchased a truck Oct 10th. They were going to deliver. After everything was final with the loan. Oh we can't deliver yet. It was almost 2 weeks before they deliver my truck with no heat. Guess they didn't need it on the 3 hour drive. They said they would pay. They made a appointment close to me. I was to drop the truck off for a few hours until they found what need to be done. This was on a Friday. They never paid the garage kept my truck for the weekend with my work keys and my heating pellets. I had to find rides all weekend had to have my boss let me in. Then I take it to a different dealer they make me pay. 2 weeks still no refund. More

by customcakes1 Verified Customer Verified Customer

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The sales person I dealt with was kevin pereira. He quoted me at 7% interest rate for the Ford Mustang electric car that I wish to purchase rather than 0% interest rate that was actually available. He quoted me at 7% interest rate for the Ford Mustang electric car that I wish to purchase rather than 0% interest rate that was actually available. Based on that wrong information.I decided to lease rather than buy the car. I found out about the correct interest rate after I had signed the contract. I also discovered that the decision costs me about ten thousand more to buy the car than it would have if I'd simply bought the car that night. When I asked him why he had quoted me the wrong rate , he replied , "i'm not the business manager." By the way, the business manager later proved to be as gracious and helpful as he could be under the circumstances when I decided to buy out the lease and end my business relationship with Empire Ford. More

by pennperi Verified Customer Verified Customer

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purchased not 1 but 2 vehicles from the young lady… 1 truck and another for my wife… thank you roberto and t.. if anybody is looking for a vehicle.. empire ford is where to buy.. truck and another for my wife… thank you roberto and t.. if anybody is looking for a vehicle.. empire ford is where to buy.. More

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Large selection. Organized and clean facility with a non aggressive sales staff. Would buy from again. Organized and clean facility with a non aggressive sales staff. Would buy from again. More

by MPE Racing Verified Customer Verified Customer

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Chris, Chris and Roberto were totally awesome in getting us into a brand new used vehicle!!! Flippin’ awesome work guys!! Thanks a lot and we will be seeing you guys soon for an oil change!! us into a brand new used vehicle!!! Flippin’ awesome work guys!! Thanks a lot and we will be seeing you guys soon for an oil change!! More

by ROMANSER1971 Verified Customer Verified Customer

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Had a good experience and good people my sales men took the time to show me all the options the time to show me all the options More

by jjjjrodriguez18 Verified Customer Verified Customer

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Excelente vendedor y seriedad de servicio gracias por todo lo recomendarle a mis familia y amigos todo lo recomendarle a mis familia y amigos More

by bebaalex2020 Verified Customer Verified Customer

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Dealership is very family like, very talented and knowledgeable staff that I have dealt with from previous sales throughout the years and a very calm atmosphere. Rob Mcmahon was very detailed and tho knowledgeable staff that I have dealt with from previous sales throughout the years and a very calm atmosphere. Rob Mcmahon was very detailed and thorough throughout the whole sales process as was Rob Perez in financing. I left knowing that a great deal was made and look forward to doing business in the future With sales and service. More

by oliveira8081 Verified Customer Verified Customer

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