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Robin Gurtner
Robin Gurtner at Crown Buick GMC

Robin Gurtner | Page 17

Fixed Operations Director

Crown Buick GMC

2121 Clearview Pkwy
Metairie, LA 70001

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4.5
423 Reviews
4.5

423 Reviews

Write a Review

423 Reviews of Robin Gurtner

December 09, 2023

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Employee Rating

Everything was great from start to finish. Time waiting was about an hour from when they took the car until it was finishef More

by SIMPLYJEANNE06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2023

Crown Buick GMC responded

Thank you for the positive feedback! We're delighted to hear that your overall experience was great from start to finish.We look forward to serving you again in the future! Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 08, 2023

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Employee Rating

They are very helpful and fast. I had a wonderful experience. Would definitely recommend them More

by tamilynchampagne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington , James is my go to guy. He was a great salesman. I love my car.

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Dec 12, 2023

Crown Buick GMC responded

Thank you for the positive review! We're thrilled you had a wonderful experience and we appreciate your feedback. Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 08, 2023

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Employee Rating

Been very pleased with Crown’s Service Department since I purchased my GMC truck in 2016. Normally pretty quick getting me in and out for service. More

by DPJKNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2023

Crown Buick GMC responded

Thank you so much for taking the time to share your positive experience. Your satisfaction is our priority, and we appreciate your continued trust in us. Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 08, 2023

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Employee Rating

My experience regarding this service appointment was quite satisfactory; not only was my vehicle well taken care of, so was I! Thank you, GMC! More

by JEIRAMJOY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theadra Alexander

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Dec 12, 2023

Crown Buick GMC responded

We are delighted to hear about your satisfactory experience during your recent service appointment, we strive to provide not only top-notch care for your vehicle but also excellent customer service for you. It's rewarding to know that you felt well taken care of, and we appreciate your kind words. Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 07, 2023

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Employee Rating

We have done business with Crown Buick for 30 years. We are pleased with the vehicles and the quality of work at the service department. Prices are competitive. Would recommend More

by CMIRE70005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Dec 12, 2023

Crown Buick GMC responded

Thank you so much for your loyalty and for choosing Crown Buick for the past 30 years! We truly appreciate your continued trust in our dealership. Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 03, 2023

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Employee Rating

Professional, courteous service provided. Kyle was accommodating and polite. Very competitive pricing. Robin G was great. More

by stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington , Kyle

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Dec 12, 2023

Crown Buick GMC responded

Thanks Stephanie! We appreciate your positive feedback and kind words about Kyle and Robin. Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 03, 2023

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Employee Rating

Everything was perfect with my visit to Crown Buick GMC on this service visit. Thank you More

by NSNUNEZ67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Dec 12, 2023

Crown Buick GMC responded

So glad to hear your visit went great! We appreciate your business as well as your positive feed back. Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 02, 2023

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My service was fast and great didn'thave to wait long everyone was nice great job!!! More

by pammcnabb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Dec 12, 2023

Crown Buick GMC responded

We're thrilled to hear your visit went great . We appreciate your feedback and look forward to assisting you again! Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 01, 2023

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Employee Rating

The dealership is a very people friendly group. Has always provided good service to me. They made me feel valved as one of their customers. More

by COLARG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington , Kaitlin Dauzat

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Dec 12, 2023

Crown Buick GMC responded

Thank you for your kind words! We're glad you feel valued, and we appreciate your continued trust in our service. If you ever need anything, we're here for you! Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 01, 2023

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Employee Rating

Not very attentive to details. Came in for oil change, they take my mileage but no one noticed the air filter needed changing or that cabin air filter needed to be changed. It was More

by WOLFRAMEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kwanza Washington

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Dec 07, 2023

Crown Buick GMC responded

Hi there, I'm really sorry for the inconvenience you experienced during your recent visit. Your feedback is crucial for us to improve our services. We genuinely apologize for the oversight with the air filters and the lack of communication regarding them. We will share this with our service team. As for the online scheduling process and pricing information, we understand your frustration. We're currently reviewing our online system to ensure it provides comprehensive information and convenience for our customers. Your insights are valuable, and we're taking steps to enhance our processes for a smoother and more transparent experience in the future. If there's anything specific we can do to address these concerns or assist you further, please let us know. JennaS@crownbuickgmc.com Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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